Long Letter Version

Re: Annual/Biannual Letter to Customers

January 17, 2008

Bernice Henson

Director of Marketing

SLT Communications

Dallas, TX 72105

Dear Bernice,

It is the beginning of a new year, a time when I like to touch base with my most valued customers and check on their plans for printing in the coming months. This year, we are adding some new equipment that will enhance our capabilities, which may impact your plans.

I look forward to doing business with you in 2008 and trust that you will be able to take advantage of the options that our new equipment will provide.

Meanwhile, please do not hesitate to contact me if you have printing needs or questions. I would be happy to help you in any way I can.

Sincerely,

Taylor Mansfield

Sales Representative

E-Mail Version

Dear Bernice,

I look forward to doing business with you in 2008 and trust that you will be able to take advantage of the options that our new equipment will provide.

Please do not hesitate to contact me if you have printing needs or questions. I would be happy to help you in any way I can.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 17, 2008

Bernice Henson

Director of Marketing

SLT Communications

Dallas, TX 72105

Dear Bernice,

Please do not hesitate to contact me if you have printing needs or questions. I would be happy to help you.

Sincerely,

Taylor Mansfield

Sales Representative

Long Letter Version

Re: Apologetic Reply to a Letter of Complaint

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

I would like to apologize personally for the defective set of bookshelves you purchased from Build-It Furniture. I understand your frustration at finding an incomplete package of hardware in the set and appreciate your drawing our attention to this error.

Our warehouse has shipped a complete set of hardware to your address, which you should have received by now. You should be able to complete construction of the bookshelves with no further difficulty. However, if you should run into problems with assembly, please feel free to call our customer service department at 555.555.5555; our representatives can walk you through any steps you may have difficulty with.

Once again, I apologize for any inconvenience caused by the incomplete shipment and assure you that this error is not typical of Build-It Furniture. I hope we can count on your continued business for all your future furniture needs.

Sincerely,

Josephine A. Tate

President and Founder

E-Mail Version

Dear Mr. Pritchard:

I would like to apologize personally for the defective set of bookshelves you purchased from Build-It Furniture. I appreciate your drawing our attention to this error.

Today our warehouse shipped a complete set of hardware to your address. You should be able to complete construction of the bookshelves with no further difficulty. However, if you should run into problems with assembly, please feel free to contact our customer service department; our representatives can walk you through any steps you may have difficulty with.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

I would like to apologize personally for the defective set of bookshelves you purchased from Build-It Furniture.

Our warehouse has shipped a complete set of hardware to your address, which you should have received by now. You should be able to complete construction of the bookshelves with no further difficulty.

Once again, I apologize for any inconvenience caused by the incomplete shipment and assure you that this error is not typical of Build-It Furniture.

Sincerely,

Josephine A. Tate

President and Founder

Long Letter Version

Re: Cold-Call Letter Introducing Salesperson/Company to New Prospect

(hard-sell version)

March 12, 2008

Conrad Grant

Chief Financial Officer

Jamison International

542 State St. N.W., Suite 5300

San Jose, CA 90990

Dear Mr. Grant:

When it comes to your payroll service, what are you getting for your monthly fees? Does your service accept responsibility for its mistakes by paying any necessary penalties? Do they customize their services for you office by office or state by state? Can your employees check their pay stubs online at their convenience?

Payroll Plus will do all of this and more for Jamison International. Like your organization, we have offices across the United States and clients in nearly every state. Our size and scope gives Payroll Plus the expertise your company needs to meet federal, state and local payroll regulations. We also have the resources to tailor our products and services for each client.

Our state-of-the-art Web-based technology allows approved members of your accounting team to access and update payroll information with a click of the mouse. We guarantee the security of your information, both within our walls and on the Internet.

I am confident that Payroll Plus can improve on the quality and features of your current payroll service. I will call you shortly to talk about your specific payroll needs and discuss how we can meet, and even exceed, those needs. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Mr. Grant:

When it comes to your payroll service, what are you getting for your monthly fees? Does your service accept responsibility for its mistakes by paying any necessary penalties? Will they customize their services for you office by office or state by state? Can your employees check their pay stubs online at their convenience?

Payroll Plus is a national company with clients in nearly every state. Our size and scope gives us the expertise your company needs, whether it is meeting federal, state and local payroll regulations or providing the level of security you require for your sensitive information.

I am confident that Payroll Plus can improve on the quality and features of your current payroll service. I will call you shortly to discuss your specific payroll needs. I look forward to speaking with you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Conrad Grant

Chief Financial Officer

Jamison International

542 State St. N.W., Suite 5300

San Jose, CA 90990

Dear Mr. Grant:

When it comes to your payroll service, what are you getting for your monthly fees? Does your service guarantee that they will pay any penalties incurred? Will they customize their services for you office by office? Can your employees check their pay stubs online?

Payroll Plus will do all of this and more for Jamison International. Like your organization, we have offices across the United States. Our size and scope gives Payroll Plus the expertise your company needs to meet federal, state and local payroll regulations. It also means that we can easily tailor our services for each client.

Our state-of-the-art Web-based technology allows you to access and update payroll information online, and we guarantee the security of your information.

I will call you soon to talk about your specific payroll needs and discuss how we can meet, and even exceed, those needs.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Cold-Call Letter Introducing Salesperson/Company to New Prospect

(straightforward version)

March 12, 2008

Conrad Grant

Chief Financial Officer

Jamison International

542 State St. N.W., Suite 5300

San Jose, CA 90990

Dear Mr. Grant:

Let me introduce myself and my company, Payroll Plus, to you and outline how we can help you save money and time processing your payroll.

Payroll Plus has the size and scope necessary to provide Jamison International with the expertise and resources to meet federal, state and local payroll regulations. Like Jamison International, we have offices across the United States and clients in nearly every state, and we customize our products and services for each client.

No matter how complex your specific payroll needs, including employee withholding, information accessibility, or state-by-state or office-by-office customization, Payroll Plus can meet those needs. Our state-of-the-art, easy-to-use Web-based technology allows you to access and update your payroll information with ease. We also guarantee our services 100 percent and accept liability for any payroll-related penalties that may arise.

There are many other benefits to using Payroll Plus that I would like to discuss with you personally. I will call you during the week of March 24 to inquire about your specific payroll needs and whether your current service is meeting those needs. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Mr. Grant:

Let me introduce myself and my company, Payroll Plus. We offer expert payroll services and tailor our services to the individual needs of each client. Jamison International could benefit from:

our national size and scope, which provides the expertise your company needs to meet federal, state and local payroll regulations;
customized employee withholding or state-by-state and office-by-office customization and more;
state-of-the-art, easy-to-use Web-based technology, which allows you to access and update your payroll information; and
the peace of mind we offer by guaranteeing our services 100 percent. We also accept liability for any payroll-related penalties that may arise.

There are many other benefits to using Payroll Plus. I will give you a call to talk about your specific payroll needs and whether your current service is meeting those needs. I look forward to speaking with you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Conrad Grant

Chief Financial Officer

Jamison International

542 State St. N.W., Suite 5300

San Jose, CA 90990

Dear Mr. Grant:

Payroll Plus has the size and scope necessary to provide Jamison International with the expertise and resources to meet your federal, state and local payroll regulations.

Like Jamison International, we customize our products and services for each client. No matter how complex your specific payroll needs, Payroll Plus can meet those needs. We offer state-of-the-art, easy-to-use Web-based technology, and we guarantee our services 100 percent.

There are many other benefits to using Payroll Plus. I will give you a call during the week of March 24 to talk about your specific payroll needs.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Cover Letter for Loan Application

February 12, 2008

Business Loan Officer

Greater Newark Financial

4921 S. Des Plaines Ave.

Newark, NJ 09358

Dear Business Loan Officer:

Enclosed please find an application for a loan for the Newark-based Occupational Health Inc. I believe that we have provided all the information and references you need to confirm that our company is an excellent candidate for a commercial loan from your bank.

I would like to point out that we own our office building at 392 W. May St. and that our financial history is very sound. I believe in being fiscally conservative both with our continued growth and with our cash reserves.

Once you have looked over our application, please let me know if you need more information. I would be happy to meet with you in person or you can call me at 555.555.5555.

I hope to hear good news about the loan soon.

Sincerely,

Daniel J. Rak

Chief Financial Officer

E-Mail Version

Dear Business Loan Officer:

Attached please find an application for a loan for the Newark-based Occupational Health Inc. Please confirm that you have received it and can open the attachment.

I believe that we have provided all the information and references you need to confirm that our company is an excellent candidate for a commercial loan from your bank.

Once you have looked over our application, please let me know if you need more information. I would be happy to meet with you in person or you can respond to this message.

I hope to hear good news about the loan soon.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 12, 2008

Business Loan Officer

Greater Newark Financial

4921 S. Des Plaines Ave.

Newark, NJ 09358

Dear Business Loan Officer:

Enclosed please find an application for a loan for Occupational Health Inc. I believe that we have provided the information and references necessary to confirm that our company is an excellent candidate for a commercial loan.

We own our office building at 392 W. May St., and our financial history is sound. I believe in being fiscally conservative both with our continued growth and with our cash reserves.

Once you have looked over our application, please let me know if you need more information.

Sincerely,

Daniel J. Rak

Chief Financial Officer

Long Letter Version

Re: Customer Letter Noting Payment Terms

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your order dated February 23. We are delighted to welcome you as a customer of Recycled Metal Inc.

After you have become an established customer with a solid payment history, we will accept a purchase order from your company. But for now, I will need some payment information from you before we can process your order.

You have two payment options: You can pay by credit card or by check or money order. I have attached a copy of your order form. Please fill in the bottom section with your credit card information or if you prefer, you can mail this copy along with a check for the full amount to the address at the top of the form.

If you have any questions, please feel free to contact me at 555.555.5555. I am in charge of your company’s account and will be happy to guide you through the ordering process.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

Thank you for your order dated February 23. We are delighted to welcome you as a customer of Recycled Metal Inc.

You have two payment options: You can pay by credit card or by check or money order. I have attached a PDF of your order form. Please print it out and fill in the bottom section with your credit card information. If you prefer, you can mail this copy along with a check for the full amount to the address at the top of the form. Either way, for security reasons, please mail a hard copy of the form to my attention rather than responding to this e-mail.

If you have any questions, please feel free to contact me. I am in charge of your company’s account and will be happy to guide you through the ordering process.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your order dated February 23.

Before we process your order, I will need some payment information from you. You can pay by credit card or by check or money order. Please fill in the bottom section of the attached order form with your credit card information or if you prefer, you can mail this copy along with a check for the full amount to the address at the top of the form.

If you have any questions, please feel free to contact me at 555.555.5555.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Employee Letter of Concern

February 21, 2008

To: Tom Thompson

From: Marvin Edelmann

Re: Warehouse Safety Concern

Dear Tom:

I am writing because I want to go on record with this: I am concerned about the safety of the forklifts in the warehouse.

These machines are more than 10 years old and should be replaced, both because they are unreliable and because I believe them to be unsafe for anyone driving them. Compared with newer forklifts, ours are easy to overbalance; those of us who have been driving them for a while are used to their load limitations, but I am finding that our newer employees, who are used to more modern equipment, are prone to overload the machines. Although each new warehouse employee’s orientation includes training on the forklifts, I think it is time we invested in some new technology.

I would be happy to pull together some recommendations and pricing for replacing the existing equipment. Let me know if you would like that information. In the meantime, I would appreciate hearing your thoughts on this matter.

Sincerely,

Marvin Edelmann

Warehouse Supervisor

E-Mail Version

Dear Tom:

I am writing because I want to go on record with this: I am concerned about the safety of the forklifts in the warehouse.

These machines are more than 10 years old and should be replaced, both because they are unreliable and because I believe them to be unsafe for anyone driving them.

Compared with newer forklifts, ours are easy to overbalance; those of us who have been driving them for a while are used to their load limitations, but I am finding that our newer employees, who are used to more modern equipment, are prone to overload the machines. Although each new warehouse employee’s orientation includes training on the forklifts, I think it is time we invested in some new technology.

I would be happy to pull together some recommendations and pricing for replacing the existing equipment. Let me know if you would like that information.

In the meantime, I would appreciate hearing your thoughts on this matter.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 21, 2008

To: Tom Thompson

From: Marvin Edelmann

Re: Warehouse Safety Concern

Dear Tom:

I am writing because I want to go on record with this: I am concerned about the safety of the forklifts in the warehouse.

These machines are more than 10 years old and should be replaced, both because they are unreliable and because I believe them to be unsafe for anyone driving them.

I would appreciate hearing your thoughts on this matter.

Sincerely,

Marvin Edelmann

Warehouse Supervisor

Long Letter Version

Re: Explanatory Reply to a Letter of Complaint

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

Thank you for your letter of January 25 in which you stated that you had received an incomplete kit of our Danish Modern bookshelves. I understand your frustration at finding an incomplete package of hardware in the set and appreciate your drawing our attention to this error.

When we received your letter, we immediately checked our inventory to ascertain how this problem happened. Our warehouse foreman discovered that the hardware packets for the Danish Modern style of shelving had been mixed in with packets for a similar style of shelving. Unfortunately, the wrong packet was sent with your order. Needless to say, we have sorted out the hardware so that this will not happen again.

Our warehouse has shipped a complete set of hardware to your address, which you should have received by now. You should be able to complete construction of the bookshelves with no further difficulty.

I apologize for any inconvenience caused by the incomplete shipment and assure you that this error is not typical of Build-It Furniture. I hope we can count on your continued business for all your future furniture needs.

Sincerely,

Josephine A. Tate

President and Founder

E-Mail Version

Dear Mr. Pritchard:

Thank you for your e-mail. I understand your frustration at finding an incomplete package of hardware in the set and appreciate your drawing our attention to this error.

When we received your message, we immediately checked our inventory to ascertain how this problem happened. Our warehouse foreman discovered that the hardware packets for the Danish Modern style of shelving had been mixed in with packets for a similar style of shelving. Unfortunately, the wrong packet was sent with your order. Needless to say, we have sorted out the hardware so that this will not happen again.

Our warehouse shipped a complete set of hardware to your address today. You should be able to complete construction of the bookshelves with no further difficulty.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

Thank you for your letter stating that you had received an incomplete kit of our Danish Modern bookshelves.

We immediately checked our inventory to ascertain how this problem happened and discovered that the hardware packets for the Danish Modern style of shelving had been mixed in with packets for a similar style of shelving. Needless to say, we have sorted out the hardware so that this will not happen again.

Our warehouse has shipped a complete set of hardware to your address, which you should have received by now.

I apologize for any inconvenience and assure you that this error is not typical of Build-It Furniture. I hope we can count on your continued business for all your future furniture needs.

Sincerely,

Josephine A. Tate

President and Founder

Long Letter Version

Re: Follow-Up Letter on Sales Brochure or Catalog Already Sent

March 20, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

Last month you requested a brochure on ElderCare and our in-home care services. I am writing to make sure you received the brochure and to see if you have any questions on the information.

As you saw in the brochure, we provide a range of professional help for seniors in their homes, including:

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

You took the first step in getting help when you requested our brochure; do yourself a favor and take the next one. Please call for further details on the services we can provide for you and for pricing information. We would be happy to provide a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

E-Mail Version

Dear Ms. O’Connell:

Last month you received a PDF of a brochure on ElderCare and our in-home care services. I am writing to see if you have any questions on the information.

As you saw in the brochure, we provide a range of professional help for seniors in their homes, including:

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

You took the first step in getting help when you requested our brochure; do yourself a favor and take the next one. Please respond to this e-mail to receive a free consultation to evaluate your home-care needs.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 20, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

Last month you requested a brochure on ElderCare’s in-home care services. I am writing to make sure you received the brochure and to see if you have any questions.

You took the first step in getting help when you requested our brochure; do yourself a favor and take the next one. Please call for details on our services and a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

Long Letter Version

Re: Follow-Up Letter Requesting Appointment with Existing Customer

March 11, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

We have some exciting new value-added features that will be released soon, which I think would be a good fit for your company. I would like to stop in for 15 or 20 minutes at your convenience to discuss your Payroll Plus services.

I am available next Monday morning or any time Wednesday between 9 a.m. and 2 p.m. I will give you a call early next week to confirm a date and time with you. If you would prefer, you can call or e-mail me. My information is on the attached business card.

I look forward to seeing you again soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ed,

We have some exciting new value-added features that will be released soon, which I think would be a good fit for your company. I would still like to stop in for 15 or 20 minutes at your convenience to discuss your Payroll Plus services.

When would be a convenient time for us to meet? I look forward to seeing you again soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 11, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

When would be a convenient time for us to meet? I will give you a call early next week to confirm a date and time.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Follow-Up Letter Requesting Appointment with Prospective Customer

February 22, 2008

Miriam Suarez, CPA

Director of Finances

White Mountain Trucking Co.

765 W. Jackson St.

Denver, CO 77965

Dear Ms. Suarez:

White Mountain Trucking can benefit greatly from the customized payroll services my company offers in terms of convenience, value-added services and cost savings. After meeting with you to determine your company’s specific payroll needs, I can provide a free estimate of costs and services that should leave no question in your mind that Payroll Plus offers more than your current payroll service for less money.

It is unfortunate that we were unable to meet during my last trip to Denver. My next visit is scheduled for the first week of March. I encourage you to spare just 15 minutes of your time to meet with me in person during that week.

I will be in touch shortly to set up a mutually convenient time to meet. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ms. Suarez:

Please let me know when would be a convenient time for you to meet with me.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 22, 2008

Miriam Suarez, CPA

Director of Finances

White Mountain Trucking Co.

765 W. Jackson St.

Denver, CO 77965

Dear Ms. Suarez:

I will be in touch shortly to set up a mutually convenient time to meet. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Follow-Up Letter to Job Candidate after Interview

March 27, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Thank you for taking the time to come in and meet with me regarding the position of chief information officer here at Gregg Mather.

I wanted to keep you informed on how the interview process is going. We have narrowed the field to four leading candidates, including you. I will be contacting each to schedule an interview with the CEO of Gregg Mather and, more briefly, with some of our other executives.

I will be in touch with you soon with several possible interview times. In the meantime, if you have any questions about Gregg Mather or about the position, please do not hesitate to call me directly.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

Thank you for taking the time to come in and meet with me regarding the position of chief information officer here at Gregg Mather.

I wanted to keep you informed on how the interview process is going.

We have narrowed the field to four leading candidates, including you. I will be contacting each to schedule an interview with the CEO of Gregg Mather and, more briefly, with some of our other executives.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 27, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Thank you for taking the time to come in and meet with me.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Follow-Up Letter to Job Candidate after Interview

March 18, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Thank you for submitting your resume for the position of IT manager here at Gregg Mather.

Your cover letter and resume indicate that you are well-qualified for this position, but as I am sure you can imagine, we received many applications. Once we review our top choices, we will contact you regarding the next steps; at this point, we will either set up a phone interview with you or let you know that we have selected other candidates ahead of you. I would estimate that we will contact you within the next week.

Again, thank you for your interest in working at Gregg Mather.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

Thank you for your resume for the position of IT manager here at Gregg Mather.

Your e-mail and resume both indicate that you are well-qualified for this position, but as I am sure you can imagine, we received many applications.

Once we review our top choices, we will contact you regarding the next steps; at this point, we will either set up a phone interview with you or let you know that we have selected other candidates ahead of you.

I would estimate that we will contact you within the next week.

Again, thank you for your interest in working at Gregg Mather.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 18, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Thank you for submitting your resume for the position of IT manager here at Gregg Mather.

Your cover letter and resume indicate that you are well qualified for this position, but as I am sure you can imagine, we received many applications. Once we review our top choices, I will contact you regarding the next steps.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Follow-Up Letter to Reply to Inquiry/Request for Information

March 3, 2008

Sarah J. Taylor

Executive Sales Assistant

Focal Financial Services Inc.

5943 Broadway, Suite 2300

Los Angeles, CA 90000

Dear Ms. Taylor:

Last month, at your request, I mailed you a brochure with information on the services that Executive Housing International provides, a sample contract and some other materials.

As I understand it, your company is interested in our short-term rental properties in the Los Angeles area. I am sure that we can help you provide comfortable accommodations that will be considerably less expensive than using hotel rooms for your out-of-town visitors.

Please do not wait to start saving money on short-term accommodations. Call us today for a walk-through of one of our rental properties or to discuss your first contract with Executive Housing International. I am sure that you and your visitors will be extremely satisfied.

Sincerely,

Carmen Gutierrez

Western Regional Representative

E-Mail Version

Dear Ms. Taylor:

Last month, at your request, I sent you a brochure with information on the services that Executive Housing International provides, along with some other materials.

Please do not wait to start saving money on short-term accommodations. Respond today for a walk-through of one of our rental properties or to discuss your first contract with Executive Housing International.

I am sure that you and your visitors will be extremely satisfied.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 3, 2008

Sarah J. Taylor

Executive Sales Assistant

Focal Financial Services Inc.

5943 Broadway, Suite 2300

Los Angeles, CA 90000

Dear Ms. Taylor:

Last month, at your request, I mailed you a brochure with information on the short-term rental services that Executive Housing International provides, a sample contract and some other materials.

Sincerely,

Carmen Gutierrez

Western Regional Representative

Long Letter Version

Re: Follow-Up Reply to a Letter of Complaint

March 27, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

It has been nearly a month since I responded to your letter regarding a problem with your assembly kit for Danish Modern bookshelves. Since we have not heard back from you, can I assume that you received the additional hardware, your shelves are assembled and you are happy with the results?

I certainly hope the answer to the above question is yes. At Build-It Furniture, we work hard to ensure that our customers are satisfied with our products, and I was concerned to see you had a problem with the shipment you received. As you know, we took measures not only to resolve the issue you had but to ensure that this error would not be repeated.

I hope that we can count on your business in the future and that you will let me know personally if you have experienced any further problems with your original order.

Sincerely,

Josephine A. Tate

President and Founder

E-Mail Version

Dear Mr. Pritchard:

It has been nearly a month since I responded to your e-mail regarding a problem with your assembly kit for Danish Modern bookshelves. Since we have not heard back from you, can I assume that you received the additional hardware, your shelves are assembled and you are happy with the results?

At Build-It Furniture, we work hard to ensure that our customers are satisfied with our products, and I was concerned to see you had a problem with the shipment you received. As you know, we took measures not only to resolve the issue you had but to ensure that this error would not be repeated.

I hope that we can count on your business in the future and that you will let me know personally if you have experienced any further problems with your original order.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 27, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

I also hope that we can count on your business in the future and that you will let me know personally if you have experienced any further problems with your original order.

Sincerely,

Josephine A. Tate

President and Founder

Long Letter Version

Re: Friendly Letter Discontinuing Business with Vendor

March 23, 2008

James T. Grundy

Sales Manager

Corrugated Cardboard Inc.

2950 N. Halsted St.

San Antonio, TX 69219

Dear Mr. Grundy:

As you may have guessed, RF Kind & Sons has been looking for ways to cut costs. One of the areas we have researched is the packaging for our shipments, including the various boxes you supply for us. We have found that we can save considerable money by switching to a new type of bagged packaging, which is available from Taiwan.

We plan to change over to this new packaging as soon as possible. We will order one or two more shipments of your boxes to ensure that our needs are covered until we can make the change, but after that, I regret to say that we will no longer need any of your products.

We have enjoyed a long and satisfactory relationship with Corrugated Cardboard, and I would like to thank you and everyone who has worked on our account for your excellent work. I wish you luck in the future.

Sincerely,

Hannah Evans

Director of Operations

E-Mail Version

Dear Mr. Grundy:

As you may have guessed, RF Kind & Sons has been looking for ways to cut costs. One of the areas we have researched is the packaging for our shipments, including the various boxes you supply for us.

We have found that we can save considerable money by switching to a new type of bagged packaging, which is available from Taiwan.

We have enjoyed a long and satisfactory relationship with Corrugated Cardboard, and I would like to thank you and everyone who has worked on our account for your excellent service.

I wish you luck in the future.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

James T. Grundy

Sales Manager

Corrugated Cardboard Inc.

2950 N. Halsted St.

San Antonio, TX 69219

Dear Mr. Grundy:

As you may have guessed, RF Kind & Sons has been looking for ways to cut costs. We have found that we can save considerable money by switching to a new type of bagged packaging, which is available from Taiwan.

We will order one or two more shipments of your boxes until we can make the change, but after that, I regret to say that we will no longer need any of your products.

We have enjoyed a long and satisfactory relationship with Corrugated Cardboard, and I would like to thank you for your excellent work. I wish you luck in the future.

Sincerely,

Hannah Evans

Director of Operations

Long Letter Version

Re: Friendly Letter Questioning a Charge

January 7, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

I am writing to ask you to help me sort out some confusion over payments due to your company.

This week I received an All-Coil bill for an order of 3-inch coils that totals $2,460. I cannot find our corresponding purchase order for these materials and have no record of receiving them. It is possible that these items were back ordered and were part of a larger order, but I cannot find any evidence that we owe you payment on shipments received last year.

Please check your records of this payment and let me know if this invoice is viable. If so, I will need copies of the appropriate purchase order or order form and the packing slip.

Thank you in advance for your help.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

Regarding your message with the attached bill, I cannot find our corresponding purchase order for these materials, and have no record of receiving them.

It is possible that these items were back ordered, and were part of a larger order, but I cannot find any evidence that we owe you payment on shipments received last year.

Please check your records of this payment and let me know if this invoice is viable. If so, I will need copies of the appropriate purchase order or order form and the packing slip.

Thank you in advance for your help.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 7, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

This week I received an All-Coil bill for an order of 3-inch coils that totals $2,460. I cannot find our corresponding purchase order for these materials and have no record of receiving them.

Please check your records of this payment and let me know if this invoice is viable. If so, I will need copies of the appropriate purchase order or order form and the packing slip.

Thank you in advance for your help.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: General Direct Mail Letter

March 19, 2008

Jennifer Shepard

342N 982E Windsor Rd.

Mt. Prospect, IL 62118

Dear Ms. Shepard:

A good cup of tea can calm you down after a hard day or perk you up with a much-needed energy boost. But sadly, most American grocery stores do not carry top-quality teas that make preparing and enjoying this drink such a pleasure. These mass-processed teas only hint at the full flavor and effects of a true tea.

Stock your tea selection with fresh, top-quality teas from Special Teas Inc. and enjoy carefully prepared, hand-processed teas fresh from their country of origin. Impress your visitors with the diverse selection and full flavor of your Special Teas. Try new flavors that are not available in grocery stores.

Now, when you sign up for our Teas by Mail program, you can sample some of the best teas from around the world without leaving your home. You will automatically receive a new package of exotic tea in the mail each month. It is convenient, enrollment is simple, and you will always have plenty of tea on hand. So sign up today and receive your first packet of tea in April.

Sincerely,

Conrad Phelps

Tea Specialist

E-Mail Version

Dear Ms. Shepard:

Stock your tea selection with fresh, top-quality teas from Special Teas Inc. You will

enjoy carefully prepared, hand-processed teas fresh from their country of origin;
impress your visitors with the diverse selection and full flavor of your Special Teas; and
try new flavors that are not available in grocery stores.

So sign up today and receive your first packet of tea in April.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 19, 2008

Jennifer Shepard

342N 982E Windsor Rd.

Mt. Prospect, IL 62118

Dear Ms. Shepard:

But now, when you sign up for our Teas by Mail program, you can sample some of the best teas from around the world. You will automatically receive a new package of exotic tea in the mail each month. It is convenient, enrollment is simple, and you will always have plenty of tea on hand.

Sincerely,

Conrad Phelps

Tea Specialist

Long Letter Version

Re: General Direct Mail Letter

March 19, 2008

Angela Mueller

Office Manager

Hardesty Construction

63 S. Fulton St., Suite 340

Mt. Prospect, IL 62118

Dear Ms. Mueller:

Most offices the size of Hardesty Construction spend too much on ink cartridges for printers, copiers and fax machines. This can become a major expense, as employees often have little regard for saving ink when they are printing or copying.

But you can save money on this line item by contracting with Business Ink to supply all your ink cartridge needs. We offer the lowest prices available on all brands and models of ink cartridges for businesses of all sizes.

Here are a few of the benefits of buying your ink cartridges from Business Ink:

Save 20 to 40 percent on your ink cartridges when you sign a year’s contract.
Get the ink cartridges you need when you need them—delivered right to your door.
Stop searching for hard-to-find cartridges. We stock most brands and models and guarantee that we can find anything we do not carry.

To reap these benefits, simply fill out the enclosed contract form and mail it back in the stamped envelope. One of our sales representatives will call you to confirm your needs and begin the service.

Do not miss out on these substantial savings! Sign up with Business Ink today.

Sincerely,

Terry Chin

Director of Marketing

E-Mail Version

Dear Ms. Mueller:

Most offices the size of Hardesty Construction spend too much on ink cartridges for printers, copiers and fax machines.

But you can save money on this line item by contracting with Business Ink to supply all your ink cartridges. We offer the lowest prices available on all brands and models of ink cartridges.

Here are a few of the benefits of buying your ink cartridges from Business Ink:

Save 20 to 40 percent on your ink cartridges when you sign a year’s contract.
Get the ink cartridges you need when you need them—delivered right to your door.
Stop searching for hard-to-find cartridges. We stock most brands and models and guarantee that we can find anything we do not carry.

To reap these benefits, simply fill out the attached contract form and return it to me. One of our sales representatives will call you to confirm your needs and begin the service.

Do not miss out on these substantial savings! Sign up with Business Ink today.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 19, 2008

Angela Mueller

Office Manager

Hardesty Construction

63 S. Fulton St., Suite 340

Mt. Prospect, IL 62118

Dear Ms. Mueller:

Most offices the size of Hardesty Construction spend too much on ink cartridges for printers, copiers and fax machines. But you can save money on this line item by contracting with Business Ink to supply all your ink cartridge needs.

Here are a few of the benefits of buying your ink cartridges from Business Ink:

Save 20 to 40 percent on your ink cartridges when you sign a year’s contract.
Get the ink cartridges you need when you need them—delivered right to your door.
Stop searching for hard-to-find cartridges. We stock most brands and models and guarantee that we can find anything we do not carry.

Do not miss out on these substantial savings! Sign up with Business Ink today.

Sincerely,

Terry Chin

Director of Marketing

Long Letter Version

Re: General Letter of Congratulations for a Business Achievement

January 23, 2008

Matthew Schlage

4482 S. Sheridan Ave.

Tampa, FL 48853

Dear Matt:

I want to personally congratulate you on your nomination for Tampa’s Manufacturer of the Year. It is quite an honor to be chosen for this high-profile award and it is an honor you deserve.

I am particularly impressed with your work with local charities, which I am sure had some influence on your nomination. You and your company set an excellent example for the rest of us in Tampa, demonstrating how to give back to our community in ways that are effective and meaningful.

You should be proud of this achievement. It is gratifying to see someone who is so deserving earn this recognition.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Matt:

I want to personally congratulate you on your nomination for Tampa’s Manufacturer of the Year.

It is quite an honor to be chosen for this high-profile award and it is an honor you deserve.

It is gratifying to see someone who is so deserving earn this recognition.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 23, 2008

Matthew Schlage

4482 S. Sheridan Ave.

Tampa, FL 48853

Dear Matt:

I want to personally congratulate you on your nomination for Tampa’s Manufacturer of the Year. It is quite an honor to be chosen for this high-profile award and it is an honor you deserve.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

Long Letter Version

Re: General Letter of Congratulations on a Personal or Social Achievement

March 6, 2008

Matthew Schlage

4482 S. Sheridan Ave.

Tampa, FL 48853

Dear Matt:

I want to personally congratulate you on completing the Tampa Marathon last month. I saw your name listed as a runner in The Herald. The article mentioned that this is the first marathon you have run. I am quite impressed at your dedication to training for and completing this grueling race.

It is a pleasure to get news about the achievements of a hard-working person and to learn about new areas of success for someone who excels as a business leader.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Matt:

I want to personally congratulate you on completing the Tampa Marathon last month.

I saw your name listed as a runner in The Herald. The article mentioned that this is the first marathon you have run.

I am quite impressed at your dedication to training for and completing this grueling race.

It is a pleasure to get news about the achievements of a hard-working person and to learn about new areas of success for someone who excels as a business leader.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 6, 2008

Matthew Schlage

4482 S. Sheridan Ave.

Tampa, FL 48853

Dear Matt:

I want to personally congratulate you on completing the Tampa Marathon last month. I am quite impressed at your dedication to training for and completing this grueling race.

It is a pleasure to get news about the achievements of a hard-working person and to learn about new areas of success for someone who excels as a business leader.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

Long Letter Version

Re: Holiday Greetings to Customers

December 15, 2007

Mrs. Edith Mitts

3994 W. Division St.

Hoboken, NJ 03944

Dear Mrs. Mitts:

On behalf of everyone here at America’s Book Club, I would like to wish you a happy and safe holiday season.

Your business has meant a lot to us, and I hope that you will continue to rely on us for the best selection of books by mail order.

Remember that you can call our customer service department toll-free at 555.555.5555 any time if you ever need a special order or have a question about a book. We are eager to help you!

Sincerely,

Joe Picoult

Customer Service Manager

E-Mail Version

Dear Mrs. Mitts:

On behalf of everyone here at America’s Book Club, I would like to wish you a happy and safe holiday season.

Your business has meant a lot to us, and I hope that you will continue to rely on us for the best selection of books by mail order.

Remember that you can contact our customer service department via e-mail if you ever need a special order or have a question about a book. We are eager to help you!

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

December 15, 2007

Mrs. Edith Mitts

3994 W. Division St.

Hoboken, NJ 03944

Dear Mrs. Mitts:

On behalf of everyone here at America’s Book Club, I would like to wish you a happy and safe holiday season.

Your business has meant a lot to us, and I hope that you will continue to rely on us for the best selection of books by mail order.

Sincerely,

Joe Picoult

Customer Service Manager

Long Letter Version

Re: Inquiry Regarding Loan Application

January 23, 2008

Business Loan Officer

Greater Newark Financial

4921 S. Des Plaines Ave.

Newark, NJ 09358

Dear Business Loan Officer:

My company, Occupational Health Inc. is seeking funding to help us expand our services over the next year. I understand that your institution provides loans for small businesses.

Occupational Health Inc. is a privately owned corporation based in Newark that was founded by the chief executive officer and me in 2005. Last year we had a net profit of more than $92,000. We are seeking a $500,000 to $750,000 loan.

Please send me all applicable information on your loans for companies like ours. Specifically, I would like to know how your loan process works, what information the application requires and, perhaps most important, what your payment terms are.

If you need more details about Occupational Health Inc. in order to provide appropriate information, please do not hesitate to contact me at 555.555.5555.

Thank you and I look forward to hearing from you soon.

Sincerely,

Daniel J. Rak

Chief Financial Officer

E-Mail Version

Dear Business Loan Officer:

I am writing to request information on your loans to small businesses. My company, Occupational Health Inc., is seeking funding to help us expand our services over the next year.

Occupational Health Inc. is a privately owned corporation based in Newark that was founded by the chief executive officer and me in 2005. Last year we had a net profit of more than $92,000.

We are seeking a $500,000 to $750,000 loan.

If you need more details about Occupational Health Inc. in order to provide appropriate information, please do not hesitate to contact me.

Thank you and I look forward to hearing from you soon.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 23, 2008

Business Loan Officer

Greater Newark Financial

4921 S. Des Plaines Ave.

Newark, NJ 09358

Dear Business Loan Officer:

My company, Occupational Health Inc., is seeking a $500,000 to $750,000 loan to help us expand our services over the next year.

If you need more details about Occupational Health Inc. in order to provide appropriate information, please do not hesitate to contact me at 555.555.5555.

Sincerely,

Daniel J. Rak

Chief Financial Officer

Long Letter Version

Re: Inquiry Requesting Commercial Line of Credit

February 12, 2008

Laura L. Anderson

Director of Sales

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Ms. Anderson:

Occupational Health Inc. has been ordering medical supplies from your company regularly for 6 months now. Since we placed our first order with you for $2,300 in sterilization equipment, we have paid for every shipment either in advance or, on rare occasions, upon delivery, spending a total of $24,750 to date.

From this point forward, we would prefer to be billed for our Medi-Stock orders. Therefore, I am requesting that you open a $10,000 line of credit for Occupational Health Inc., allowing us to move to a payment-on-invoice system.

If you require further information or references on our company, I would be happy to supply anything you need. You can contact me at 555.555.5555 or fax a credit application to my attention at 555.555.5555.

Thank you in advance for your help with this matter.

Sincerely,

Daniel J. Rak

Chief Financial Officer

E-Mail Version

Dear Ms. Anderson:

As you are aware, Occupational Health Inc. has been ordering medical supplies from your company regularly for 6 months now and has spent a total of $24,750 to date.

Since we placed our first order with you for $2,300 in sterilization equipment, we have paid for every shipment either in advance or upon delivery.

We would prefer to be billed for our Medi-Stock orders. Therefore, I am requesting that you open a $10,000 line of credit for Occupational Health Inc., allowing us to move to a payment-on-invoice system.

If you require further information or references on our company, I would be happy to supply anything you need. You can respond to this e-mail or fax a credit application to my attention at 555.555.5555.

Thank you in advance for your help with this matter.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 12, 2008

Laura L. Anderson

Director of Sales

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Ms. Anderson:

I am requesting that you open a $10,000 line of credit for Occupational Health Inc., allowing us to move to a payment-on-invoice system.

If you require specific information or references on our company, I would be happy to supply anything you need. You can contact me at 555.555.5555 or fax a credit application to my attention at 555.555.5555.

Thank you in advance for your help with this matter.

Sincerely,

Daniel J. Rak

Chief Financial Officer

Long Letter Version

Re: Inquiry Requesting Extended Line of Credit

February 12, 2008

Ricardo Garcia

Director of Finance

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Mr. Garcia:

Occupational Health Inc. has a standard line of credit with your company and we have been customers in good standing for nearly a year now.

I am writing because our recent expansion will affect our future orders and, I hope, our future payment method. Beginning next month, we will require approximately twice as many medical supplies as we have ordered in the past. I realize that the increased size and price of each order will cause us to exceed our current line of credit. Therefore, I would like to request that you extend our line of credit to a total of $50,000.

I would like to point out that Occupational Health Inc. has an excellent financial record, and I would be happy to provide any information you need to approve this increase. You can contact me at 555.555.5555 or fax a credit application to my attention at 555.555.5555.

Thank you in advance for your help with this matter.

Sincerely,

Daniel J. Rak

Chief Financial Officer

E-Mail Version

Dear Mr. Garcia:

Occupational Health Inc. has a standard line of credit with your company and we have been customers in good standing for nearly a year now.

I realize that the increased size and price of each order will cause us to exceed our current line of credit. Therefore, I would like to request that you extend our line of credit to a total of $50,000.

I would like to point out that Occupational Health Inc. has an excellent financial record, and I would be happy to provide any information you need to approve this increase. You can respond to this e-mail or fax a credit application to my attention at 555.555.5555.

Thank you in advance for your help with this matter.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version for CD

February 12, 2008

Ricardo Garcia

Director of Finance

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Mr. Garcia:

Occupational Health Inc. has a standard line of credit with your company and we have been customers in good standing for nearly a year now.

Beginning next month, we will require approximately twice as many medical supplies as in the past. The increased size and price of each order will cause us to exceed our current line of credit. Therefore, I would like to request that you extend our line of credit to a total of $50,000.

I would be happy to provide any information you need to approve this increase. You can contact me at 555.555.5555.

Thank you in advance for your help with this matter.

Sincerely,

Daniel J. Rak

Chief Financial Officer

Long Letter Version

Re: Invitation to Company-Sponsored Event

January 18, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd floor

Dallas, TX 66824

Dear Mr. Baird:

It is part of our company culture at Fogarty Construction to contribute back to the community and the world at large. It is also part of our culture to get together outside the workplace to have a good time once in a while.

Every year, our company sponsors the Run for Research, a 5K and 10K run that raises funds for research on Alzheimer’s disease. This is a cause that is near to the heart of our CEO, Mike Jasperson, who lost his mother to this disease. This year, the run will take place on Friday, February 3 in Fall’s Park.

We are inviting our most valued customers to join the run; any employees of Davidson Developers who are interested are welcome to participate at no cost. Simply fill out the enclosed form and indicate who we can expect.

I hope you can join us for a day of fun for a good cause.

Sincerely,

Bob Wickers

Sales Manager

E-Mail Version

Dear Mr. Baird:

Every year, our company sponsors the Run for Research, a 5K and 10K run that raises funds for research on Alzheimer’s disease.

This year, the run will take place on Friday, February 3 in Fall’s Park.

We are inviting our most valued customers to join the run; any employees of Davidson Developers who are interested are welcome to participate at no cost. Simply fill out the attached PDF and indicate who we can expect.

I hope you can join us for a day of fun for a good cause.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 18, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd floor

Dallas, TX 66824

Dear Mr. Baird:

Every year, our company sponsors the Run for Research, a 5K and 10K run that raises funds for research for Alzheimer’s disease. This is a cause that is near to the heart of our CEO, Mike Jasperson, who lost his mother to Alzheimer’s. This year, the run will take place on Friday, February 3 in Fall’s Park.

Any employees of Davidson Developers who are interested are welcome to participate at no cost. Simply fill out the enclosed form and indicate who we can expect.

I hope you can join us for a day of fun for a good cause.

Sincerely,

Bob Wickers

Sales Manager

Long Letter Version

Re: Invitation to Speak at a Company Event

March 30, 2008

Elena Panazzo

President

Panazzo Consulting Group

4794 W. Wabash Ave.

Cincinnati, OH 47099

Dear Ms. Panazzo:

On May 12, our company will hold its annual sales meeting, when approximately 125 salespeople from around the country will come to Columbus to hear about the company’s status, learn what is in store for the coming year and receive training on our new and upcoming products.

This year, we thought it would add value to the event if we started the meeting with a keynote speaker. Your role in helping to create our newest product makes you an excellent choice. Would you be willing to give a short presentation on the planning and development process behind the debut of the LF-12 horizontal milling machine?

Please let me know if you are willing and able to speak on May 12. Your presentation would be approximately 15 minutes and would take place between 9 a.m. and 9:30 a.m. I would be happy to discuss this with you and answer any questions you may have. You can reach me at 555.555.5555. I look forward to hearing from you soon.

Sincerely,

Pamela J. Nash

Meeting Planner

E-Mail Version

Dear Ms. Panazzo:

This year, we thought it would add value to the event if we started the meeting with a keynote speaker. Your role in helping to create our newest product makes you an excellent choice.

Would you be willing to give a short presentation on the planning and development process behind the debut of the LF-12 horizontal milling machine?

Please let me know if you are willing and able to speak on May 12. Your presentation would be approximately 15 minutes and would take place between 9 a.m. and 9:30 a.m.

I would be happy to discuss this with you and answer any questions you may have. I look forward to hearing from you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 30, 2008

Elena Panazzo

President

Panazzo Consulting Group

4794 W. Wabash Ave.

Cincinnati, OH 47099

Dear Ms. Panazzo:

On May 12, our company will hold its annual sales meeting in Columbus. This year, we would like to start the meeting with a keynote speaker. Your role in helping to create our newest product makes you an excellent choice. Would you be willing to give a short presentation on the planning and development process behind the debut of the LF-12 horizontal milling machine?

Please let me know if you are willing and able to speak on May 12. Your presentation would be approximately 15 minutes and would take place between 9 a.m. and 9:30 a.m. You can reach me at 555.555.5555. I look forward to hearing from you soon.

Sincerely,

Pamela J. Nash

Meeting Planner

Long Letter Version

Re: Letter Accepting an Invitation to a Business Event

February 26, 2008

John T. Halbert

Manager, Sales and Marketing

Seaside Healthfoods, Ltd.

4912 Thorndale Ave.

Trenton, NJ 02732

Dear John:

Thank you for your kind invitation to the first awards dinner of the American Association of Television Marketers.

Emma and I would be pleased to attend and especially delighted to join you at your table for the event. We will plan to see you at the Hilton on March 3 at 7 p.m. or shortly thereafter.

We are looking forward to being part of this first-of-its-kind awards ceremony and also to seeing you there.

Sincerely,

Jean-Robert Sullivan

President

E-Mail Version

Dear John:

Thank you so much for your invitation to the first awards dinner of the American Association of Television Marketers.

Emma and I would be pleased to attend the event and especially delighted to join you at your table.

We are looking forward to being part of this first-of-its-kind awards ceremony and also to spending some time with you.

We will see you at the Hilton on March 3 at 7 p.m. or shortly thereafter.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 26, 2008

John T. Halbert

Manager, Sales and Marketing

Seaside Healthfoods, Ltd.

4912 Thorndale Ave.

Trenton, NJ 02732

Dear John:

Thank you for your kind invitation to the first awards dinner of the American Association of Television Marketers.

Emma and I would be pleased to attend and especially delighted to join you at your table for the event.

Sincerely,

Jean-Robert Sullivan

President

Long Letter Version

Re: Letter Accepting Proposal/Bid from Vendor

April 8, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

Thank you for your proposal on creating and duplicating the promotional CD for Clearcut Industries.

Your company’s past experience, references and pricing all indicate that Northwest Multimedia is a perfect fit for this project, and I am happy to let you know that we have chosen your company to complete the work.

Please contact me this week regarding the next steps in this project.

I look forward to working with you.

Sincerely,

Charles Cutter

Marketing Manager

E-Mail Version

Dear Mr. Antolini:

Thank you for your proposal on creating and duplicating the promotional CD for Clearcut Industries.

I am happy to let you know that we have chosen your company to complete the work. Please contact me this week regarding the next steps in this project.

I look forward to working with you.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 8, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

Thank you for your proposal on creating and duplicating the promotional CD for Clearcut Industries. I am happy to let you know that we have chosen your company to complete the work.

Please contact me this week regarding the next steps in this project. I look forward to working with you.

Sincerely,

Charles Cutter

Marketing Manager

Long Letter Version

Re: Letter Accompanying an Article or Photo

February 3, 2008

Pauline Worth

President

RWF Industries Inc.

49128 Cortland Ave.

Orlando, FL 48234

Dear Pauline:

When I saw the enclosed article in the January 28 issue of The Tampa Tribune, I thought of you. I remember that in one of our latest conversations, you mentioned that you were interested in expanding or moving your company’s offices. This article, from the Tribune’s real estate section, covers the pros and cons of renting office space in various areas within the Orlando metro region.

I hope you will find this article helpful. If not, or if you have already seen it, please disregard it.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Pauline:

When I saw an article in The Tampa Tribune, I thought of you. I remember that in one of our latest conversations, you mentioned that you were interested in expanding or moving your company’s offices. This article, available at www.tampatribune/012808/realestate/orlandoffice.html, covers the pros and cons of renting office space in various areas within the Orlando metro region.

I hope you will find this article helpful.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 3, 2008

Pauline Worth

President

RWF Industries Inc.

49128 Cortland Ave.

Orlando, FL 48234

Dear Pauline,

I remember that you were interested in expanding or moving your company’s offices. The enclosed article, from the Tribune’s real estate section, covers the pros and cons of renting office space in various areas within the Orlando metro region.

I hope you will find this article helpful.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

Long Letter Version

Re: Letter Accompanying Application for Business License

March 4, 2008

Lacey Barrone

Maryland Home Improvement Commission

c/o Maryland Department of Labor, Licensing & Regulation

549 Southport Ave.

Baltimore, MD 29335

Dear Ms. Barrone:

Enclosed please find the completed application and other required documentation necessary to apply for a business license for Heinrich Contracting Services.

According to the information on your department’s Web site, I can expect the license within a month. I am eager to open this business; everything is in place except this license. I would greatly appreciate it if you can process this application as soon as possible.

Thank you in advance for your prompt attention.

Sincerely,

Kurt Heinrich

President

P.S. If you have any questions or need further information, please contact me at 555.555.5555.

E-Mail Version

Dear Ms. Barrone:

Attached please find the completed application necessary to apply for a business license for Heinrich Contracting Services.

Thank you in advance for your prompt attention.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 4, 2008

Lacey Barrone

Maryland Home Improvement Commission

c/o Maryland Department of Labor, Licensing & Regulation

549 Southport Ave.

Baltimore, MD 29335

Dear Ms. Barrone:

Enclosed please find the required documentation to apply for a business license for Heinrich Contracting Services.

According to the information on your department’s Web site, I can expect the license within a month. I would appreciate it if you can process this application as soon as possible. Thank you in advance for your prompt attention.

Sincerely,

Kurt Heinrich

President

P.S. If you have any questions or need further information, please contact me at 555.555.5555.

Long Letter Version

Re: Letter Accompanying Contract for Vendor

January 19, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Enclosed please find a contract that outlines the terms of our agreement for LKW Plastics to supply assorted products, including valves, hoses and other parts, to Granger Assembly National.

This is our standard contract for all regular vendors and includes our guidelines for delivery, payment terms and contingency plans for special orders. Please review the contract, sign both copies and return one to me at the above address.

If you have any questions on the information contained in the contract, please contact me and I will do my best to answer them.

I look forward to doing business with you.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

Attached please find a PDF of a contract that outlines the terms of our agreement for LKW Plastics to supply assorted products, including valves, hoses and other parts, to Granger Assembly National.

This is our standard contract for all regular vendors and includes our guidelines for delivery, payment terms and contingency plans for special orders. Please print out and review the contract, sign both copies and mail one to me at the address below.

If you have any questions on the information contained in the contract, please contact me and I will do my best to answer them.

I look forward to doing business with you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 19, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Enclosed please find a contract that outlines the terms of our agreement for LKW Plastics to supply assorted products, including valves, hoses and other parts, to Granger Assembly National.

Please review the contract, sign both copies and return one to me at the above address. If you have any questions on the information contained in the contract, please contact me.

I look forward to doing business with you.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Accompanying Credit Application for New Customer

February 18, 2008

William J. Perrin

Director of Operations

Eljay Food Corp.

8328 W. Augusta St.

Atlantic City, NJ 02849

Dear Mr. Perrin:

Thank you for your interest in purchasing Kleen-All Products cleaning supplies for your stores.

We request that all new customers provide some basic financial information. Please complete and fax back the enclosed credit application so that we can begin doing business. I have also enclosed a copy of our latest price list for your records.

We will process your credit application within 3 days of receiving it, and I will contact you to let you know that you can place your first order. Note that Kleen-All Products requires a minimum order of $1,000.

Thank you and I look forward to working with you.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Perrin:

Thank you for your interest in purchasing Kleen-All Products cleaning supplies for your stores.

We request that all new customers provide some basic financial information. Please complete and return the attached PDF of our credit application so that we can begin doing business. I have also attached a PDF of our latest price list.

We will process your credit application within 3 days of receiving it, and I will contact you to let you know that you can place your first order.

Note that Kleen-All Products requires a minimum order of $1,000.

Thank you and I look forward to working with you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

William J. Perrin

Director of Operations

Eljay Food Corp. 8328 W. Augusta St.

Atlantic City, NJ 02849

Dear Mr. Perrin:

Kleen-All Products requests that all new customers complete and return the enclosed credit application. I have also enclosed a copy of our latest price list for your records.

I look forward to working with you.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Accompanying Customer Questionnaire

March 20, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

Though we at ElderCare do our best to provide quality care, prompt service and reasonable pricing to our customers, we often wonder what things we could be doing better. And our best way of learning how to improve is to ask our customers to share their experiences with us.

Please take a moment to fill out the enclosed survey and mail it back to us in the stamped envelope provided. The survey is brief and should take only 3 to 4 minutes of your time.

Your feedback is important to us and will help shape the services we provide to you and to other families. Please take the time to share your thoughts and ideas on ElderCare.

Thank you in advance for helping us continue to improve our services.

Sincerely,

Beverly L. Russell

President and CEO

E-Mail Version

Dear Ms. O’Connell:

Please take 3 to 4 minutes to fill out the attached survey and send it back to me. Your feedback is important and will help shape the services we provide to you and to other families.

Thank you in advance for helping us continue to improve our services.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 20, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

Please take a moment to fill out the enclosed survey and mail it back to us in the stamped envelope provided. Your feedback is important to us and will help shape the services we provide to you and to other families. Please take the time to share your thoughts and ideas on ElderCare.

Thank you.

Sincerely,

Beverly L. Russell

President and CEO

Long Letter Version

Re: Letter Accompanying Donation

April 2, 2008

Carlos Del Valle

President

Del Valle Enterprises

934 S. Hubbard St.

Indianapolis, IN 63903

Dear Mr. Del Valle:

The Indy Coalition to End Homelessness is an excellent cause and we at Midwest Industries are happy to be able to join you in supporting it.

I too believe that companies should contribute to their communities, for both moral and business reasons. Therefore, I am enclosing a check from Midwest Industries for $500 to go towards the work of the Indy Coalition to End Homelessness.

Good luck with the remainder of your fundraising efforts; I am sure that you will do an outstanding job on behalf of the coalition.

Sincerely,

Thomas T. Brinks

Chief Executive Officer

E-Mail Version

Dear Mr. Del Valle:

The Indy Coalition to End Homelessness is an excellent cause and we at Midwest Industries are happy to be able to join you in supporting it.

We mailed a check today for $500 to the Indy Coalition to End Homelessness.

Good luck with the remainder of your fundraising efforts; I am sure that you will do an outstanding job on behalf of the coalition.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 2, 2008

Carlos Del Valle

President

Del Valle Enterprises

934 S. Hubbard St.

Indianapolis, IN 63903

Dear Mr. Del Valle:

The Indy Coalition to End Homelessness is an excellent cause and we at Midwest Industries are happy to be able to join you in supporting it. I am enclosing a check from Midwest Industries for $500.

Good luck with the remainder of your fundraising efforts.

Sincerely,

Thomas T. Brinks

Chief Executive Officer

Long Letter Version

Re: Letter Accompanying Order Form or Contract

February 17, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

I enjoyed speaking with you last week. As promised, I have enclosed an order form for our Special Teas, which includes pricing and delivery options.

Please do not hesitate to call me if you have any questions regarding the form or the ordering process. I would be happy to walk you through your first order, either over the phone or in person. You can also find detailed information on our products on our Web site at www.specialteasinc.com.

I will personally oversee the processing and fulfillment of your first order with Special Teas Inc., so I can assure you that everything will move quickly and smoothly once your order is received.

I look forward to doing business with you.

Sincerely,

Colleen Robinson

Sales Specialist

E-Mail Version

Dear Ms. Stull:

Thank you for speaking with me last week. As promised, I have attached a PDF of our order form.

I will personally oversee the processing and fulfillment of your first order with Special Teas Inc., so I can assure you that everything will move quickly and smoothly once your order is received.

I look forward to doing business with you.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 17, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

As promised, I have enclosed an order form for our Special Teas, which includes pricing and delivery options.

Please do not hesitate to call me if you have any questions regarding the form or the ordering process. I would be happy to walk you through your first order, either over the phone or in person.

I can assure you that everything will move quickly and smoothly once your order is received. I look forward to doing business with you.

Sincerely,

Colleen Robinson

Sales Specialist

Long Letter Version

Re: Letter Accompanying Product Shipment

January 30, 2008

Warehouse Manager

Receivables Department

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Warehouse Manager:

This letter accompanies a shipment of Frank’s most recent order from Kleen-All Products. The shipment, based on your purchase order #KAP2390, dated January 15, 2008, includes all items from your order:

• 30 cases of Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• 27 cases of Kleen-All laundry detergent, 3 lb. (item #448343)

• 24 cases of Kleen-All dish soap, 6 oz. (item #4483632)

• 24 cases of Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• 24 cases of Kleen-All window washing solution, 8 oz. (item #4483618)

Please note that all pallets are labeled in accordance with your Supply Chain Guide, including RFID tags. For information on payment terms and merchandise returns procedures, please see the enclosed documents.

If you have any questions on the contents of this shipment, please contact me immediately at 555.555.5555 or at jtdrummond@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E- Mail Version

Dear Warehouse Manager:

This afternoon you will receive shipment of Frank’s most recent order from Kleen-All Products. The shipment, based on your purchase order #KAP2390, dated January 15, 2008, includes all items from your order:

• 30 cases of Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• 27 cases of Kleen-All laundry detergent, 3 lb. (item #448343)

• 24 cases of Kleen-All dish soap, 6 oz. (item #4483632)

• 24 cases of Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• 24 cases of Kleen-All window washing solution, 8 oz. (item #4483618)

If you have any questions on the contents of this shipment, please contact me immediately.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Warehouse Manager

Receivables Department

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Warehouse Manager:

This letter accompanies a shipment of Frank’s most recent order. The shipment, based on your purchase order #KAP2390, includes all items from your order:

• 30 cases of Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• 27 cases of Kleen-All laundry detergent, 3 lb. (item #448343)

• 24 cases of Kleen-All dish soap, 6 oz. (item #4483632)

• 24 cases of Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• 24 cases of Kleen-All window washing solution, 8 oz. (item #4483618)

If you have any questions on the contents of this shipment, please contact me immediately.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Accompanying Product Shipment

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

This letter is in response to your company’s recent order for Kleen-All Products.

Your purchase order #KAP2390, dated January 15, 2008, includes 24 cases of Kleen-All heavy-duty cleaner (item #4483649). We are currently out of stock on this item but expect to have enough available to fill your order by February 15.

Unless I hear otherwise from you, I will plan to ship the remaining items in your order immediately and send the heavy-duty cleaner as soon as possible. I will contact you when we receive stock to schedule the additional delivery.

If you have any questions on the fulfillment of this order or wish to make other arrangements for receiving any part of it, please contact me immediately at 555.555.5555 or at jtdrummond@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Morelli:

This e-mail is in response to your recent order for Kleen-All Products.

Your purchase order #KAP2390, dated January 15, 2008, includes 24 cases of Kleen-All heavy-duty cleaner (item #4483649).

We are currently out of stock on this item but expect to have enough available to fill your order by February 15.

If you have any questions on the fulfillment of this order or wish to make other arrangements for receiving any part of it, please contact me immediately.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Accompanying Product Shipment

January 30, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

Enclosed please find the software packages and office supplies you ordered from us on January 15. This shipment includes:

3 copies of Graphics Plus Clip Art Collection for the PC
3 copies of Virus Blocker v.3 for the PC
1 copy of Office Manager Pro for the PC
1 copy of MarchFourth v.3 (professional)
4 boxes of legal pads
1 case of CD-RWs

If for any reason you wish to return or exchange any of these items, you have 30 days to do so to receive a full refund. Simply package the items securely and ship them back to us using the enclosed shipping label.

We at Supplies 4 Less appreciate your ongoing business. If there is anything else you need, feel free to call our customer service department at 555.555.5555 or visit our Web site at www.supplies4less.com.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Neville:

Attached please find a condensed installation program for the software package you ordered.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

Enclosed please find the supplies you ordered from us on January 15. This shipment includes:

3 copies of Graphics Plus Clip Art Collection for the PC
3 copies of Virus Blocker v.3 for the PC
1 copy of Office Manager Pro for the PC
1 copy of MarchFourth v.3 (professional)
4 boxes of legal pads
1 case of CD-RWs

If there is anything else you need, feel free to call our customer service department at 555.555.5555 or visit our Web site at www.supplies4less.com.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Accompanying Refund

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that we cannot fill your order for 300 deluxe Minute-Minder calendars. Immediately after we mailed out our last product catalog, Minute-Minder went out of business and stopped producing calendars. Unfortunately, we do not have enough inventory to fulfill your order.

Therefore, we are issuing a complete refund for the calendars you ordered. A check for $467.50 is enclosed. The remainder of your order will ship as usual. You should expect to receive your office supplies within 3 to 5 business days.

A customer service representative will contact you soon to discuss possible suitable replacement calendars. We at Supplies 4 Less appreciate your business and hope that you can find a calendar that meets your needs.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Therefore, we are issuing a complete refund for the calendars you ordered, and $467.50 has been credited to your account. The remainder of your order will ship as usual. You should expect to receive your office supplies within 3 to 5 business days.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that we cannot fill your order for Minute-Minder calendars due to the fact that Minute-Minder has gone out of business.

A refund check for $467.50 is enclosed.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Accompanying Requested Sales Brochure or Catalog

February 27, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

Enclosed please find the brochure you requested on the in-home care services that ElderCare provides in your area. As you know from our newspaper ad, we offer professional, reliable medical and nonmedical care with a compassionate touch—all within your home.

Whether you need a short-term companion for a few hours or a round-the-clock nurse who will live in your home, ElderCare can provide the professional help you need. The brochure outlines the services we provide, including:

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

You will find information on our qualifications and fees in our brochure. For more information, please call us toll-free at 555.555.5555. We would be happy to provide a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

E-Mail Version

Dear Ms. O’Connell:

Attached please find a PDF of the brochure you requested on ElderCare’s in-home care services. As you know from our newspaper ad, we offer professional, reliable medical and nonmedical care with a compassionate touch—all within your home.

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

You will find information on our qualifications and fees in our brochure. Please call us toll-free at 555.555.5555 for a free consultation to evaluate your home-care needs.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 27, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

You will find information on our qualifications and fees in the brochure. Please call us toll-free at 555.555.5555 for a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

Long Letter Version

Re: Letter Accompanying Requirements for Child Labor/Illegal Alien Documentation

February 25, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

Enclosed please find a copy of our “Global Market Employment Practices.” We send this to all of our vendors to ascertain that each company is in compliance with our mission statement, which supports the rights of all workers and other individuals to a safe workplace, fair wages and respectful treatment. This includes compliance with child labor laws and ensuring a diversified work force.

Please review the document and, when you are ready, sign it and return the original to me. We need to receive this by March 15 in order to continue to do business with All-Coil. If you cannot personally verify that your company’s various locations meet these legal and ethical standards, perhaps you can forward this document on to the appropriate person.

Thank you in advance for your time in providing this verification.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

Attached please find a PDF of our “Global Market Employment Practices.” We send this to all of our vendors to ascertain that each company is in compliance with our mission statement, which supports the rights of all workers and other individuals to a safe workplace, fair wages and respectful treatment. This includes compliance with child labor laws and ensuring a diversified work force.

Please review the document and, when you are ready, sign it and mail the original to me.

We need to receive this by March 15 in order to continue to do business with All-Coil.

If you cannot personally verify that your company’s various locations meet these legal and ethical standards, perhaps you can forward this document on to the appropriate person.

Thank you in advance for your time in providing this verification.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 25, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

Enclosed please find a copy of our “Global Market Employment Practices.” We send this to all of our vendors to ascertain that each company is in compliance with our mission statement.

Please review the document, sign it and return the original to me. We need to receive this by March 15 in order to continue to do business with All-Coil. If you cannot personally verify that your company’s various locations meet these legal and ethical standards, perhaps you can forward this document on to the appropriate person.

Thank you in advance for your time in providing this verification.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Accompanying Unsolicited Sales Brochure or Catalog

February 27, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

If you are looking for help caring for your aged parent, turn to ElderCare. We offer professional, reliable medical and nonmedical care with a compassionate touch—all within your home.

Whether you need a short-term companion for a few hours or a round-the-clock nurse who will live in your home, ElderCare can provide the professional help you need. The enclosed brochure outlines the services we provide, including:

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

You will find information on our qualifications and fees in our brochure. For more information or to speak to one of our representatives, please call us toll-free at 555.555.5555. We would be happy to provide a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

E-Mail Version

Dear Ms. O’Connell:

If you are looking for help caring for your aged parent, turn to ElderCare. We offer professional, reliable medical and nonmedical care with a compassionate touch—all within your home.

Whether you need a short-term companion for a few hours or a round-the-clock nurse who will live in your home, ElderCare can provide the professional help you need.

The attached brochure outlines the services we provide, including

meal preparation and housekeeping;
errand running and grocery shopping;
medication administration or reminders;
care for the disabled and bedridden;
specialized care for those with Alzheimer’s disease or dementia; and
respite care.

To speak to one of our representatives, please call us toll-free at 555.555.5555. We would be happy to provide a free consultation to evaluate your home-care needs.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 27, 2008

Ginny O’Connell

9735 N.W. Lawrence St.

Kansas City, MO 60213

Dear Ms. O’Connell:

If you are looking for help caring for your aged parent, turn to ElderCare. We offer professional, reliable medical and nonmedical care with a compassionate touch—all within your home. Whether you need a short-term companion for a few hours or a round-the-clock nurse who will live in your home, ElderCare can provide the professional help you need.

You will find information on our qualifications and fees in the enclosed brochure. Please call 555.555.5555 for a free consultation to evaluate your home-care needs.

Sincerely,

Beverly L. Russell

President and CEO

Long Letter Version

Re: Letter Accompanying Vendor Payment

March 7, 2008

Edith Renquist

Accounting Manager

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Ms. Renquist:

Enclosed please find full payment, in the form of a check for $6,230, for receipt of our order #7492943 for 5,000 VGB binders received February 8.

As this is our first payment to you, I ask that you confirm receipt of this payment and note that it is on time and in full.

If you have any questions regarding this payment, please contact me at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Ms. Renquist:

This message is to let you know that we just mailed full payment, in the form of a check for $6,230, for receipt of our order #7492943 for 5,000 VGB binders received February 8.

As this is our first payment to you, I ask that you confirm receipt of this payment and note that it is on time and in full.

If you have any questions regarding this payment, please contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 7, 2008

Edith Renquist

Accounting Manager

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Ms. Renquist:

Enclosed please find full payment, in the form of a check for $6,230, for receipt of our order #7492943 for 5,000 VGB binders received February 8.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter Acknowledging a Suggestion for Change

February 18, 2008

Vicente Soberanes

4129 S. LaSalle St., #1002

Akron, OH 48821

Dear Mr. Soberanes:

Thank you for your letter recommending that we at SWM Interiors offer our clients the added service of organizing their homes and offices. Although we do not currently have the staff or the expertise to handle these services, we can provide recommendations for local personal organizers at a client’s request.

We appreciate your time and effort in making this suggestion, and I assure you that we will seriously consider finding resources to add this service, especially given the fact that you are a valued client who is looking for a familiar and reliable company to handle your personal organization needs.

While we will take a closer look at whether it is feasible for us to branch out into personal organization, please remember that we are always available for any interior design work you may need.

Sincerely,

Leigh L. Martincin

Senior Designer

E-Mail Version

Dear Mr. Soberanes:

Thank you for recommending that we offer the added service of organizing clients’ homes and offices. Although we do not currently have the staff or the expertise to handle these services, we can provide recommendations for local personal organizers at a client’s request.

We appreciate your making this suggestion, and I assure you that we will seriously consider it, especially given the fact that you are a valued client who is looking for a familiar and reliable company to handle your personal organization needs.

While we will take a closer look at this possibility, please remember that we are always available for any interior design work you may need.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Vicente Soberanes

4129 S. LaSalle St., #1002

Akron, OH 48821

Dear Mr. Soberanes:

Thank you for your letter recommending that we at SWM Interiors offer our clients the added service of organizing their homes and offices. Although we do not currently handle these services, we can provide recommendations for local personal organizers at a client’s request.

We appreciate your time and effort in making this suggestion, and I assure you that we will seriously consider adding resources in the future, especially given the fact that you are a valued client.

Sincerely,

Leigh L. Martincin

Senior Designer

Long Letter Version

Re: Letter Acknowledging Compliment to an Employee

March 17, 2008

Kathleen Meijer

Office Manager

Harrison Accounting Services

5592 W. Harrison St.

Atlanta, GA 49210

Dear Ms. Meijer:

Thank you for your complimentary letter of March 10. It is always nice to hear praise—especially from one of our valued customers.

I am pleased to learn that you found Terry Shaw to be so helpful and pleasant. Everyone on our help desk team is trained to not only solve customers’ technical issues but to be patient, friendly and clear in their explanations and directions. It is our goal to untangle your computer troubles and help you learn to solve similar problems in the future, if necessary. I am glad that Terry was able to do this for you, and I have passed your letter on to him with my own personal thanks.

Thank you again for taking the time to write. I hope that we can continue to earn your praise in our future dealings.

Sincerely,

Clarence T. Wilson

Director of Technical Support

E-Mail Version

Dear Ms. Meijer:

Thank you for your complimentary e-mail message. It is always nice to hear praise—especially from one of our valued customers.

It is our goal to untangle your computer troubles and to help you learn to solve similar problems in the future, if necessary. I am glad that Terry was able to do this for you. I have forwarded your message to him, along with my own personal thanks.

Thank you again for taking the time to write. I hope that we can continue to earn your praise in our future dealings.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 17, 2008

Kathleen Meijer

Office Manager

Harrison Accounting Services

5592 W. Harrison St.

Atlanta, GA 49210

Dear Ms. Meijer:

Thank you for your complimentary letter of March 10. It is always nice to hear praise—especially from one of our valued customers.

I am pleased to learn that you found Terry Shaw to be so helpful and pleasant. I have passed your letter on to Terry with my own personal thanks.

Thank you again for taking the time to write. I hope that we can continue to earn your praise in our future dealings.

Sincerely,

Clarence T. Wilson

Director of Technical Support

Long Letter Version

Re: Letter Acknowledging Employee Suggestion

March 17, 2008

To: Marvin Edelmann

From: Tom Thompson

Re: Suggestion for Weekly Departmental Meetings

Dear Marvin:

Thank you for submitting your suggestion of holding weekly departmental meetings throughout El-tronics.

Holding weekly departmental meetings is an interesting idea. I have passed this along to the CEO to discuss with upper management.

Marvin, I want you to know that regardless of what action is taken regarding your suggestion, I appreciate your time and effort in considering ways to improve productivity here at El-tronics and I hope that you will continue to do so.

Sincerely,

Tom Thompson

Human Resources Manager

E-Mail Version

Dear Marvin:

Thank you for your suggestion.

Holding weekly departmental meetings is an interesting idea. I have passed this along to the CEO to discuss with upper management.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 17, 2008

To: Marvin Edelmann

From: Tom Thompson

Re: Suggestion for Weekly Departmental Meetings

Dear Marvin:

Thank you for submitting your suggestion of holding weekly departmental meetings throughout El-tronics.

I appreciate your time and effort in considering ways to improve productivity here at El-tronics and I hope that you will continue to do so.

Sincerely,

Tom Thompson

Human Resources Manager

Long Letter Version

Re: Letter Acknowledging Speaker at Company Event

May 18, 2008

Elena Panazzo

President

Panazzo Consulting Group

4794 W. Wabash Ave.

Cincinnati, OH 47099

Dear Ms. Panazzo:

On behalf of the CEO, the salespeople and everyone here at the Bristol Group, I would like to thank you for presenting the keynote address at our May 12 sales meeting. We appreciate your time and effort both in preparing your speech and in attending our opening session.

Your speech helped set the tone for an exciting and productive meeting.

I have enclosed a videotape of the opening session, including your presentation. Please feel free to use the segment with your speech for any promotional purposes.

Sincerely,

Pamela J. Nash

Meeting Planner

E-Mail Version

Dear Ms. Panazzo:

Thank you so much for presenting the keynote address at our May 12 sales meeting. We appreciate your time and effort both in preparing your speech and in attending our opening session.

Your speech helped set the tone for an exciting and productive meeting.

I have attached a file that is a videotape of your presentation. Please feel free to use this for any promotional purposes.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

May 18, 2008

Elena Panazzo

President

Panazzo Consulting Group

4794 W. Wabash Ave.

Cincinnati, OH 47099

Dear Ms. Panazzo:

On behalf of the CEO, the salespeople and everyone else here at the Bristol Group, I would like to thank you for presenting the keynote address at our sales meeting.

I have enclosed a videotape of the opening session, including your presentation. Please feel free to use the segment with your speech for any promotional purposes.

Sincerely,

Pamela J. Nash

Meeting Planner

Long Letter Version

Re: Letter Acknowledging That Customer Has Signed Up for Regular Updates

February 18, 2008

Judith Henson

Director of Operations

Avalon Printing Company

5921 W. Belmont

Grand Rapids, MI 49210

Dear Ms. Henson:

Thank you for subscribing to Computing Times, our free quarterly newsletter. I am sure that you will find the publication helpful and informative.

Our goal in providing this free resource is to inform customers of Anderson Computer Consulting about new developments in technology and services that might be useful to them.

As computer experts, we stay well informed on current information technology issues, and, therefore, it is easy for us to select the industry news that is most applicable to our customers. You benefit by receiving important news─and concrete computer advice─that applies to your business without having to read dozens of trade journals.

In return, I hope that you will keep Anderson Computer Consulting in mind for any upcoming IT projects you may have.

Sincerely,

Raymond C. Anderson III

President

E-Mail Version

Dear Ms. Henson:

Thank you for subscribing to “Computing Times,” our free quarterly newsletter. I am sure that you will find the publication helpful and informative.

Our goal in providing this free resource is to inform customers of Anderson Computer Consulting about new developments in technology and services that may prove useful in their businesses.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Judith Henson

Director of Operations

Avalon Printing Company

5921 W. Belmont

Grand Rapids, MI 49210

Dear Ms. Henson:

Thank you for subscribing to Computing Times, our free quarterly newsletter.

Our goal in providing this free resource is to inform customers of Anderson Computer Consulting about new developments in technology and services that may prove useful in their businesses.

I hope that you will keep Anderson Computer Consulting in mind for any upcoming IT projects you may have.

Sincerely,

Raymond C. Anderson III

President

Long Letter Version

Re: Letter Announcing a Change in Pricing

January 12, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Changes are taking place at Webinar Plus. We are still offering the same state-of-the-art services for Web-based conference calls, and the same prompt service and tech support. However, due to rising costs in the technology we depend on, the fees for all of our conferencing services will increase 10 percent beginning March 1, 2008. The enclosed brochure outlines the new pricing structure.

Even with this increase in pricing, you will find the fees for using Webinar Plus services are reasonable and competitive. Also, our value-added customer service ensures you get more for your money when you use Webinar Plus.

Please do not hesitate to contact your customer service representative if you have any questions on the change in pricing.

Sincerely,

Gregg Wiles

President

E-Mail Version

Dear Ms. Tabor:

Changes are taking place at Webinar Plus. We are still offering the same state-of-the-art services for Web-based conference calls and the same prompt service and tech support. However, due to rising costs in the technology we depend on, the fees for all of our conferencing services will increase 10 percent beginning March 1, 2008. The attached PDF outlines our new pricing structure.

Please do not hesitate to contact your customer service representative if you have any questions on the change in pricing.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Changes are taking place at Webinar Plus. We are still offering the same state-of-the-art services for Web-based conference calls and the same prompt service and tech support. However, due to rising costs in the technology we depend on, the fees for our conferencing services will increase 10 percent beginning March 1. The enclosed brochure includes the new prices for each of our services.

Please do not hesitate to contact your customer service representative if you have any questions.

Sincerely,

Gregg Wiles

President

Long Letter Version

Re: Letter Announcing a Change or Delay in Shipping

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

This letter is to inform you that beginning with your order dated January 12, all Supplies 4 Less shipments must be delivered to an authorized employee or contractor, who must sign a receipt stating that he or she has taken possession of the shipment.

In the past, we have agreed to leave a shipment outside an unoccupied office or with a building receptionist or doorman. However, we have experienced several problems with stolen and damaged shipments recently and believe that this change in policy is necessary to protect our products and avoid additional costs to our company and our customers.

Let me assure you that this change will not impact the speed or quality of our shipments to you.

If you have any questions on this matter, please feel free to contact our customer service department at 555.555.5555.

Sincerely,

Rodney Lewis

Customer Service Manager

E- Mail Version

Dear Ms. Neville:

This message is to inform you that beginning with your order dated January 12, all Supplies 4 Less shipments must be delivered to an authorized employee or contractor, who must sign a receipt stating that he or she has taken possession of the shipment.

Let me assure you that this change will not impact the speed or quality of our shipments to you.

If you have any questions on this matter, please feel free to respond to me directly.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

Let me assure you that this change will not impact the speed or quality of our shipments to you.

If you have any questions on this matter, please feel free to contact our customer service department at 555.555.5555.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Announcing a Change to an Employee’s Job Description

March 28, 2008

To: Marketing Department

From: Caleb Keeler

Re: Redistribution of Duties

After reviewing the work that the marketing department does and the division of duties within it, I have decided that it is time for a change. I hope that by shifting some responsibilities around, we will all be able to work more efficiently.

Effective immediately, Art Director Emily Tazlo will handle all aspects of print production for the department. For those of you planning and designing marketing pieces that require printing, you should work directly with Emily. She will act as liaison to printing companies, from getting estimates to going on press checks.

This change will enable our product managers and graphic designers to focus on their important tasks. It should also save on printing costs when Emily batches various jobs.

The reporting structure of the department will not change and Emily will still handle some graphic design responsibilities, as her schedule allows.

Please feel free to stop by my office if you have any questions about this new division of duties.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

E-Mail Version

This message is important for the entire marketing department, but it especially applies to all those who oversee print production, including securing printing estimates.

Effective immediately, Art Director Emily Tazlo will handle all aspects of print production for the department. Those of you planning and designing marketing pieces that require printing should work directly with Emily. She will act as your liaison to printing companies, from getting estimates to going on press checks.

I hope that by shifting some responsibilities around, we will all be able to work more efficiently. This will enable our product managers and graphic designers to focus on their important tasks. It should also save on printing costs when Emily batches various jobs.

The reporting structure of the department will not change, and Emily will still handle some graphic design responsibilities, as her schedule allows.

Please feel free to stop by my office if you have any questions about this new division of duties.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 28, 2008

To: Marketing Department

From: Caleb Keeler

Re: Redistribution of Duties

This will enable our product managers and graphic designers to focus on their important tasks. It should also save on printing costs when Emily batches various jobs.

Please feel free to stop by my office if you have any questions.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

Long Letter Version

Re: Letter Announcing a Pricing Change

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

You should have received a direct-mail package from Supplies 4 Less last week advertising our new Minute-Minder calendars. This letter is to let you know that there is an error in the price list in that direct-mail piece; the price per calendar is actually $4, not $14.

Please replace the original price list with the correct one enclosed to avoid any future confusion.

We apologize for this error but hope that this revised information will spark your interest in purchasing new calendars for your staff.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Neville:

The e-mail message sent from Supplies 4 Less last week contained a pricing error. Our new Minute-Minder calendars are $4 per calendar, not $14.

Please replace the original price list with the attachment to avoid any future confusion.

We regret this error but hope that this revised information will spark your interest in purchasing new calendars for your staff.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

The direct mail package we mailed last week advertising our new Minute-Minder calendars contained an error in the price list; the price per calendar is actually $4, not $14.

Please replace the original price list with the correct one enclosed to avoid any future confusion.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Announcing an Employee’s Promotion

January 13, 2008

To: Marketing Department

From: Caleb Keeler

Re: New Marketing Director

I am pleased to announce that Josie Bergman will take over as director of marketing beginning February 1.

Josie will oversee the entire marketing staff and will report directly to me. We are looking for someone to fill her current position in marketing; any recommendations for a replacement are welcome.

Josie began her career in 2001 as a marketing associate at PDK Sales in Los Angeles and joined Eureka Fittings as a marketing communications specialist in 2006. She recently earned an MBA from the Broad Graduate School of Management at Michigan State University.

I am sure that you will all make Josie feel welcome in her new position.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

E-Mail Version

I am pleased to let you know that Josie Bergman will take over as director of marketing beginning Wednesday, February 1.

In her new position, Josie will oversee the entire marketing staff and will report directly to me.

We are looking for someone to fill her current position in marketing; any recommendations for a replacement are welcome.

I am sure that you will all make Josie feel welcome in her new position.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 13, 2008

To: Marketing Department

From: Caleb Keeler

Re: New Marketing Director

I am pleased to announce that Josie Bergman will take over as director of marketing beginning February 1. Josie will oversee the entire marketing staff and will report directly to me.

Josie joined Eureka Fittings as a marketing communications specialist in 2006. She recently earned an MBA from the Broad Graduate School of Management at Michigan State University.

I am sure that you will all make Josie feel welcome in her new position.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

Long Letter Version

Re: Letter Announcing an Item Is out of Stock

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock. Demand for these calendars has exceeded our expectations and our inventory is depleted.

A new shipment of the calendars will arrive in early February; I will make sure that your order is filled from that shipment. If you need this order sooner, you may shop for a replacement calendar product on our Web site at www.supplies4less.com. We would be happy to substitute another style of calendar and ship that to you as soon as possible.

I am sorry for any inconvenience this may have caused and assure you that we at Supplies 4 Less will do whatever we can to resolve it to your satisfaction.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock. Demand for these calendars has exceeded our expectations and our inventory is depleted.

A new shipment of the calendars will arrive in early February; I will make sure that your order is filled from that shipment.

If you do not wish to wait until then to receive your calendars, you may shop for a replacement calendar product on our Web site at www.supplies4less.com.

I am sorry for any inconvenience this may have caused and assure you that we at Supplies 4 Less will do whatever we can to resolve it to your satisfaction.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock.

A new shipment of the calendars will arrive in early February; I will make sure that your order is filled from that shipment. If you do not wish to wait until then to receive your calendars, you may shop for a replacement calendar product on our Web site at www.supplies4less.com.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Announcing an Item Is out of Stock

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock. Demand for these calendars has exceeded our expectations and our inventory is depleted.

I am sorry for any inconvenience this may have caused and assure you that we at Supplies 4 Less will do whatever we can to resolve it to your satisfaction.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock. Demand for these calendars has exceeded our expectations and our inventory is depleted.

A new shipment of the calendars will arrive in early February; I will make sure that your order is filled from that shipment.

If you do not wish to wait until then to receive your calendars, you may shop for a replacement calendar product on our Web site at www.supplies4less.com.

I am sorry for any inconvenience this may have caused and assure you that we at Supplies 4 Less will do whatever we can to resolve it to your satisfaction.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 20, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

I regret to inform you that the deluxe Minute-Minder calendars you ordered are currently out of stock.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Announcing Change in Benefits

February 9, 2008

To: All Employees

From: Iris Krink

Re: Change in Benefits

Every 2 years, your human resources department reviews Englehart Whittaker’s employee benefit offerings to see if we can find better benefits for you or save money on specific offerings.

The result of our latest review is that beginning next quarter, on April 1, we will replace our current health insurance provider with Hellington Mutual Insurance Co. Our new health insurance will offer the options of an HMO or PPO, similar to the choice you have now.

I have attached a breakdown of the employee costs per option, including your contribution per check, deductibles and copay information. Please review the options and, when you receive the changeover paperwork early next month, be prepared to select the HMO or PPO option for this new coverage. A list of providers for both programs will also be provided at that time.

Attached please find a revised employee handbook, which has been updated with complete details on these changes. Be sure to replace your old handbook with this one. As always, please contact me if you have any questions.

Sincerely,

Iris Krink

Director, Human Resources

E-Mail Version

Please note: Beginning next quarter, on April 1, we will replace our current health insurance provider with Hellington Mutual Insurance Co. Our new health insurance will offer the options of an HMO or PPO, similar to the choice you have now.

I have attached a PDF that includes a breakdown of employee costs per option, including your contribution per check, deductibles and copay information. Please review the options and, when you receive the changeover paperwork early next month, be prepared to select the HMO or PPO option for this new coverage. A list of providers for both programs will also be provided at that time.

This change is a result of a benefits review that the human resources department conducts every year, during which we examine Englehart Whittaker’s employee benefit offerings to see if we can find better benefits for you or save money on specific offerings.

Please contact me if you have any questions on this change.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 9, 2008

To: All Employees

From: Iris Krink

Re: Change in Benefits

Beginning next quarter, on April 1, we will replace our current health insurance provider with Hellington Mutual Insurance Co. Our new health insurance will offer the options of an HMO or PPO, similar to the choice you have now.

Attached please find a revised employee handbook, which has been updated with complete details on these changes.

Sincerely,

Iris Krink

Director, Human Resources

Long Letter Version

Re: Letter Announcing Change in Delivery Procedures

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

This letter is to alert you to a change in all future deliveries of Kleen-All shipments.

Please note that, beginning with your recent order (purchase order #KAP2390, dated January 15, 2008), all Kleen-All shipments will be delivered after 8 p.m. This change to nighttime drop-off is still within your delivery requirements and will increase our efficiency by allowing our drivers to avoid rush-hour traffic.

This change in hours will not affect our overall time from order to delivery; you can expect the same quick turnaround on your orders—the shipment will simply arrive later in the day.

As always, our driver will contact your warehouse regarding estimated arrival time.

If you have any questions or concerns regarding this change, please feel free to contact me.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Morelli:

This message is to alert you to a change in all future deliveries of Kleen-All shipments.

Please note that, beginning with your recent order (purchase order #KAP2390, dated January 15, 2008), all Kleen-All shipments will be delivered after 8 p.m.

This change to nighttime drop-off is still within your delivery requirements and will increase our efficiency by allowing our drivers to avoid rush-hour traffic.

This change in hours will not affect our overall time from order to delivery; you can expect the same quick turnaround on your orders—the shipment will simply arrive later in the day.

As always, our driver will contact your warehouse regarding estimated arrival time.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Please note that, beginning with your recent order (purchase order #KAP2390, dated January 15, 2008), all Kleen-All shipments will be delivered after 8 p.m. This change to nighttime drop-off is still within your delivery requirements, and as always, our driver will contact your warehouse regarding estimated arrival time.

If you have any questions or concerns regarding this change, please feel free to contact me.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Announcing Change in Shipping Address

March 2, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

As of May 1, 2008, Granger Assembly National will move its warehouse facilities to a new address. As of that date, please deliver all shipments to:

Granger Assembly National

Docks 1 – 5

55902 Commercial Drive

Kansas City, MO 48210

Our shipping guidelines will remain the same except for this address change, and our telephone numbers and e-mail addresses will not change. Also, please note that our main office address and contact information will stay the same; you can continue to send your bills and other office correspondence as usual.

Please make sure that all your drivers, delivery companies and other relevant personnel and vendors are aware of this change of address. We will vacate the current warehouse over the weekend of April 30-May 1, and no Granger shipments will be received there after close of business on Saturday, April 30.

Thank you.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

As of May 1, 2008, Granger Assembly National will move its warehouse facilities to a new address. As of that date, please deliver all shipments to:

Granger Assembly National Warehouse

55902 Commercial Drive

Kansas City, MO 48210

Our shipping guidelines will remain the same except for this address change, and our telephone numbers and e-mail addresses will not change.

Also, please note that our main office address and contact information will stay the same; you can continue to send your bills and other office correspondence as usual.

Thank you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 2, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

As of May 1, 2008, Granger Assembly National will move its warehouse facilities to:

Granger Assembly National Warehouse

55902 Commercial Drive

Kansas City, MO 48210

Our shipping guidelines will remain the same except for this address change, and our telephone numbers and e-mail addresses will not change.

Please notify all your drivers and other relevant personnel. No Granger shipments will be received at our current address after close of business on Saturday, April 30.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Announcing Change in Work Hours

March 17, 2008

To: All Employees

From: Iris Krink

Re: Change in Work Schedule

Englehart Whittaker is expanding our business hours so that we can have better communications with customers and vendors on the East Coast. The workday for all employees, both hourly and salaried, is changing to 8:30 a.m. to 5:30 p.m. With your current two 15-minute breaks and 1 hour for lunch, you will work 8 hours per day. This is in line with most U.S. companies today.

This change in hours is effective beginning Monday, February 2. If you have special circumstances, such as child care availability that may prevent you from changing your hours in 2 weeks, please discuss your options with the manager of your department within the next week. Anyone who cannot work the new schedule must let their manager know before the schedule change takes place.

Please contact me or any member of the human resources staff if you have questions regarding the new schedule.

Sincerely,

Iris Krink

Director, Human Resources

E-Mail Version

Please note that your hours of work will change beginning in February.

Englehart Whittaker is expanding our business hours so that we can have better communications with customers and vendors on the East Coast.

The workday for all employees, both hourly and salaried, is changing to 8:30 a.m. to 5:30 p.m. With your current two 15-minute breaks and 1 hour for lunch, you will work 8 hours per day. This is in line with most U.S. companies today.

This change in hours is effective beginning Monday, February 2.

If you have special circumstances, such as child care availability that may prevent you from changing your hours in 2 weeks, please discuss your options with the manager of your department within the next week. Anyone who cannot work the new schedule must let their manager know before the schedule change takes place.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 17, 2008

To: All Employees

From: Iris Krink

Re: Change in Work Schedule

This change is effective beginning Monday, February 2. If you have special circumstances, such as child care availability that may prevent you from changing your hours, please discuss your options with your manager within the next week.

Please contact me or any member of the human resources staff if you have questions.

Sincerely,

Iris Krink

Director, Human Resources

Long Letter Version

Re: Letter Announcing Change of Contact for Accounting Department

March 24, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Beginning next week, your contact in the accounting department at Granger Assembly National will be our new accounting manager, Jim Hurley. Jim was just promoted to this position and will assume responsibility for accounts receivable and accounts payable for all vendors, including LKW Plastics.

Please direct all invoices and payment questions to Jim at 555.555.5555 or at jhurley@grangeran.com.

I am confident that this transition will be a smooth one. However, if you have any questions or concerns, please feel free to contact me.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

Beginning next week, your contact in the accounting department at Granger Assembly National will be our new accounting manager, Jim Hurley.

Jim was just promoted to this position and will assume responsibility for accounts receivable and accounts payable for all vendors, including LKW Plastics.

Please direct all invoices and payment questions to Jim at 555.555.5555 or at jhurley@grangeran.com.

I am confident that this transition will be a smooth one. However, if you have any questions or concerns, please feel free to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 24, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Beginning next week, your contact in the accounting department at Granger Assembly National will be our new accounting manager, Jim Hurley. Please direct all invoices and payment questions to Jim at 555.555.5555 or at jhurley@grangeran.com.

If you have any questions or concerns regarding this transition, please feel free to contact me.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Announcing Change of Customer Contact

February 26, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Beginning today, your contact for shipping and ordering questions here at Kleen-All is Yolanda Maldona. Yolanda was just promoted to operations manager and will assume responsibility for the day-to-day functions of the operations department, including tracking orders and overseeing shipments to Frank’s Finer Food Stores.

Yolanda has more than 6 years of experience working in Kleen-All’s operations department and will now manage a staff of 24, including our warehouse employees. She will report directly to me.

Please direct all orders, questions and customer service-related issues to Yolanda. Her direct number is 555.555.5555 and her e-mail address is ymaldona@kleen-all.com.

I am confident that this transition will be a smooth one. However, if you have any concerns, please feel free to contact me directly.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Morelli:

Yolanda has more than 6 years of experience working in Kleen-All’s operations department and will now manage a staff of 24, including our warehouse employees. She will report directly to me.

Please direct all orders, questions and customer service-related issues to Yolanda via e-mail at ymaldona@kleen-all.com or by phone at 555.555.5555.

I am confident that this transition will be a smooth one. However, if you have any concerns, please feel free to contact me directly.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter version

February 26, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Beginning today, your contact for shipping and ordering questions at Kleen-All is Yolanda Maldona. Yolanda was just promoted to operations manager and will assume responsibility for the day-to-day operation of the operations department, including tracking orders and overseeing shipments to Frank’s Finer Food Stores.

Please direct all orders, questions and customer service-related issues to Yolanda. Her direct number is 555.555.5555 and her e-mail address is ymaldona@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Announcing Change or Delay in Shipping

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Please note that your recent order (purchase order #KAP2390, dated January 15, 2008) will be delivered on a semitruck rather than our normal flatbed truck. For this order only, we are consolidating your products with a larger shipment. I have checked your delivery specifications and it looks like you can accommodate this delivery.

Our driver will contact you on the morning of his arrival to ensure that you will have an open dock space when he arrives.

Please let me know if you have any questions or concerns regarding this change.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Morelli:

I have checked your delivery specifications and it looks as though you can accommodate this delivery.

Our driver will contact you on the morning of his arrival to ensure that you will have an open dock space when he arrives.

Please let me know if you have any questions or concerns regarding this change.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 17, 2008

David Morelli

Purchasing Agent

Frank’s Finer Food Stores Warehouse

49002 Commercial Drive

Pittsburgh, PA 49284

Dear Mr. Morelli:

Please note that your recent order (purchase order #KAP2390) will be delivered on a semitruck rather than our normal flatbed truck. Our driver will contact you on the morning of his arrival to ensure that you will have an open dock space when he arrives.

Please let me know if you have any questions or concerns regarding this change.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Announcing Discontinued Product

March 2, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please note that effective immediately, Kleen-All Products is no longer producing our 2-pound heavy-duty cleaner (item #4483649). We have a limited supply of the product on our shelves; if you are interested in including this in your next order, please contact me immediately.

I have enclosed an updated product/price list; please update your system to take this change into account. Note that the heavy-duty cleaner is still available in 1-pound and 5-pound packaging.

If you have any questions, please contact me at 555.555.5555 or at jtdrummond@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Ms. Gonzalez:

Please note that effective immediately, Kleen-All Products is no longer producing our 2-pound heavy-duty cleaner (item #4483649).

We have a limited supply of the product on our shelves; if you are interested in including this in your next order, please contact me immediately. Otherwise, please consider purchasing the same heavy-duty cleaner in our more popular amounts of 1 pound or 5 pounds.

I have attached a PDF of an updated product/price list; please update your system to take this change into account.

If you have any questions, please feel free to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 2, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Effective immediately, Kleen-All Products is no longer producing our 2-pound heavy-duty cleaner (item #4483649). We have a limited supply of the product on our shelves; if you are interested in including this in your next order, please contact me immediately.

I have enclosed an updated product/price list; please update your system accordingly.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Announcing Media Attention for Company/Products

February 18, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd Floor

Dallas, TX 66824

Dear Mr. Baird:

In the often unnoticed field of shopping mall construction, it is not often that one’s company receives attention in a national publication.

However, in the February 4 issue of the Wall Street Journal, Fogarty Construction was featured in an article on privately owned companies that have addressed employee safety issues in innovative ways. I have enclosed a photocopy of the article for your convenience.

It is gratifying to be recognized for our work, and I can assure you that everyone at Fogarty Construction now has a new goal: to exceed the high standards for quality that we set last year.

Sincerely,

Bob Wickers

Sales Manager

E-Mail Version

Dear Mr. Baird:

In the often unnoticed field of shopping mall construction, it is not often that one’s company receives attention in a national publication.

However, in the February 4 issue of the Wall Street Journal, Fogarty Construction was featured in an article on privately owned companies that have addressed employee safety issues in innovative ways. I have attached a PDF of the article for your convenience.

It is gratifying to be recognized for our work, and I can assure you that everyone at Fogarty Construction now has a new goal: to exceed the high standards for quality that we set last year.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd Floor

Dallas, TX 66824

Dear Mr. Baird:

In the often unnoticed field of shopping mall construction, it is not often that one’s company receives attention in a national publication.

Sincerely,

Bob Wickers

Sales Manager

Long Letter Version

Re: Letter Announcing New Product or Service

March 14, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Are you ready to take your Webinar Plus Web-based conference calls one step further?

With our newest technology, we can record both the Web-based visual component of your meeting and the telephone conversation and give you the ability to replay both simultaneously when you wish—as many times as you wish.

Imagine recording a presentation by your top salesperson and saving it to use with potential customers who can dial in at their convenience to hear and see your presentation. Or you could record a new-employee orientation that includes a tour of your Intranet site. There are many ways you can use this new service to save your company time and money while providing essential information effectively.

An added benefit: Your company will be perceived as having cutting-edge technology with a minor investment in our services.

Be among the first to take advantage of our latest technology. Order the recording function for your next Webinar Plus meeting and make the most of your communications.

Sincerely,

Gregg Wiles

President

E-Mail Version

Dear Ms. Tabor:

Are you ready to take your Webinar Plus Web-based conference calls one step further?

Imagine these scenarios:

You can record a presentation by your top salesperson and save it to use with potential customers who can dial in at their convenience to hear and see your presentation.
You can record a new-employee orientation that includes a tour of your Intranet site.
You can record a training session for employees and roll it out department by department.

There are many ways you can use this new service to save your company time and money while providing essential information effectively.

Be among the first to take advantage of our latest technology. Order the recording function for your next Webinar Plus meeting and make the most of your communications.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 14, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Are you ready to take your Webinar Plus Web-based conference calls one step further?

Be among the first to take advantage of our latest technology. Order the recording function for your next Webinar Plus meeting and make the most of your communications.

Sincerely,

Gregg Wiles

President

Long Letter Version

Re: Letter Announcing Pricing Change

March 30, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please replace your price list for Kleen-All Products with the enclosed version, dated March 30, 2008. All pricing changes are effective immediately but do not apply to any outstanding orders.

Overall, we have raised our per-unit price by four to six percent to cover our rising costs for environmentally friendly packaging.

If you have any questions, please contact me 555.555.5555 or at jtdrummond@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Ms. Gonzalez:

Please replace your price list for Kleen-All Products with the attached PDF version, dated March 30, 2008.

All pricing changes are effective immediately but do not apply to any outstanding orders.

Overall, we have raised our per-unit price by four to six percent to cover our rising costs for environmentally friendly packaging.

If you have any questions, please contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 30, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please replace your price list for Kleen-All Products with the enclosed version, dated March 30, 2008. All pricing changes are effective immediately but do not apply to any outstanding orders.

If you have any questions, please contact me.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Announcing Special Sale or Incentive

February 23, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

You have experienced the convenience and ease of holding conference calls with an Internet component through Webinar Plus. We would like to thank you for your previous business by offering you a way to save on your Web-based meetings this year.

Now through March 30, we are offering two-for-one sessions. Order a Webinar Plus meeting during this time and you will be entitled to a second meeting any time during 2008. You pay nothing for the second meeting, as long as it does not exceed the number of participants in your first meeting.

Take advantage of this limited-time offer to:

host visual, Web-based product demonstrations for your customers or prospects;
hold national training sessions for your staff;
offer walk-throughs of your annual report to board members or shareholders; or
save money on travel by conducting sales meetings via Web and telephone.

This special offer is available only through the end of March. Call today to set up your first Web-based meeting, or schedule it online at www.webinarplusmeetings.com.

Sincerely,

Gregg Wiles

President

E-Mail Version

Dear Ms. Tabor:

Order a Webinar Plus meeting any time before March 30 and you will receive a second meeting any time during 2008. You pay nothing for the second meeting, as long as it does not exceed the number of participants in your first meeting.

Take advantage of this limited-time offer to:

host visual, Web-based product demonstrations for your customers or prospects;
hold national training sessions for your staff;
offer walk-throughs of your annual report to board members or shareholders; or
save money on travel by conducting sales meetings via Web and telephone.

Please respond to this e-mail to set up your first Web-based meeting, or visit www.webinarplusmeetings.com to schedule it.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 23, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Now through March 30, we are offering two-for-one sessions. Order a Webinar Plus meeting during this time, and you will be entitled to a second meeting any time during 2008. You pay nothing for the second meeting, as long as it does not exceed the number of participants in your first meeting.

Call today to set up your first Web-based meeting, or schedule it online at www.webinarplusmeetings.com.

Sincerely,

Gregg Wiles

President

Long Letter Version

Re: Letter Announcing Temporary Closing of Warehouse Due to Inventory

February 19, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Every spring, Granger Assembly National closes its warehouses for a complete inventory of its stock.

This year, we will close our Kansas City warehouse beginning Wednesday, April 13 and reopen our doors on Monday, April 18. Please note that we will not accept any deliveries during this time.

As we get closer to this inventory period, I will contact you directly regarding any shipments that may be scheduled to arrive between these dates to discuss alternatives.

Please note that I will be checking voice mail and e-mail during inventory but may not be immediately available.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

Every spring, Granger Assembly National closes its warehouses for a complete inventory of its stock.

This year, we will close our Kansas City warehouse beginning Wednesday, April 13 and reopen our doors on Monday, April 18.

Please note that we will not accept any deliveries during this time.

I will contact you directly regarding any shipments that may be scheduled to arrive between these dates to discuss alternatives.

Please note that I will check voice mail and e-mail during inventory, but may not be immediately available.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

This year, we will close our Kansas City warehouse for inventory beginning Wednesday, April 13 and reopen our doors on Monday, April 18. We will not accept any deliveries during this time.

I will contact you directly regarding any shipments that may be scheduled to arrive between these dates to discuss alternatives.

Please note that I will be checking voice mail and e-mail during inventory but may not be immediately available.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Announcing the Departure of a Manager

January 13, 2008

To: Marketing Department

From: Caleb Keeler

Re: Josie Bergman

There is an ancient quote that says, “The only constant is change,” and we at Eureka Fittings can certainly attest to that. We have seen a number of changes here, and I am sure that it will continue—change is healthy, both for businesses and for people.

Josie Bergman has decided to make a change. Yesterday she submitted her letter of resignation and has left our department to take a new position. I know that this is sudden, but we are working to make this transition as seamless as possible.

I will assume the duties of director of marketing until the position is filled. If anyone is interested in applying for the position, please contact the human resources director about the application process.

In the meantime, if you have any questions or concerns, please feel free to stop by my office.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

E-Mail Version

This message is to let everyone in the marketing department know that your manager, Josie Bergman, has left Eureka Fittings to take a new position at another company.

I know that this is sudden, but we are working to make this transition as seamless as possible.

In the meantime, if you have any questions or concerns, please feel free to stop by my office.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 13, 2008

To: Marketing Department

From: Caleb Keeler

Re: Josie Bergman

Josie Bergman has decided to make a change. Yesterday she submitted her letter of resignation and has left our department to take a new position at another firm.

I will assume the duties of director of marketing until the position is filled. If you have any questions or concerns, please feel free to stop by my office.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

Long Letter Version

Re: Letter Announcing Trade Show Participation

March 6, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd floor

Dallas, TX 66824

Dear Mr. Baird:

I presume that you are attending the CONEXPO-CON/AGG show in Las Vegas this spring. I hope that you and members of your department will stop by the Fogarty Construction booth (#649) on the exhibit floor so that I can meet you in person. There are several other reasons to stop by our booth:

We are giving away free Fogarty Construction T-shirts.
We are holding a drawing to win a free iPod.
We will be showing a video about our company that includes footage of construction on some of your development projects.

This will be the first year that Fogarty Construction plays an active role at CONEXPO-CON/AGG, and we are very excited to be a part of this major international show.

I hope to see you in Las Vegas in April.

Sincerely,

Bob Wickers

Sales Manager

E-Mail Version

Dear Mr. Baird:

There are several other reasons to stop by our booth:

We are giving away free Fogarty Construction T-shirts.
We are holding a drawing to win a free iPod.
We will be showing a video about our company that includes footage of construction on some of your development projects.

I hope to see you in Las Vegas in April.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 6, 2008

Alvin Baird Jr.

Purchasing Agent

Davidson Developers Inc.

847 S. Dearborn St., 2nd floor

Dallas, TX 66824

Dear Mr. Baird:

I presume that you are attending the CONEXPO-CON/AGG show in Las Vegas this spring. I hope that you will stop by the Fogarty Construction booth (#649) on the exhibit floor so that I can meet you in person.

This will be the first year that Fogarty Construction plays an active role at CONEXPO-CON/AGG, and we are very excited to be a part of this major international show.

I hope to see you in Las Vegas in April.

Sincerely,

Bob Wickers

Sales Manager

Long Letter Version

Re: Letter Asking Customers to Sign Up for Regular Updates

February 18, 2008

Judith Henson

Director of Operations

Avalon Printing Company

5921 W. Belmont

Grand Rapids, MI 49210

Dear Ms. Henson:

Companies such as yours that do not have a full-time information technology staff often get left behind when it comes to making the most out of available technology. You know that you can always call in Anderson Computer Consulting to help with any type of IT project, but how do you know what needs to be done?

down-to-earth tips for securing and maintaining your office PCs;
easy-to-understand explanations of new and emerging technology that can boost your office productivity;
case studies of companies like yours that have taken their computer systems one step further;
and much more.

Do not miss out on the valuable advice and information in this free publication. Sign up today—simply fill out the enclosed order form and mail or fax it back to Anderson Computer Consulting. Your first issue of the Computing Times newsletter will arrive in April.

Please keep us in mind for any upcoming computer work you may have, whether it is upgrading operating systems on your desktop PCs, providing a larger Web server or installing technology that allows your office to go wireless.

Sincerely,

Raymond C. Anderson III

President

E-Mail Version

Dear Ms. Henson:

Companies like yours that do not have a full-time information technology staff often get left behind when it comes to making the most out of available technology. You know that you can always call in Anderson Computer Consulting to help with any type of IT project, but how do you know what needs to be done?

down-to-earth tips for securing and maintaining your office PCs;
easy-to-understand explanations of new and emerging technology that can boost your office productivity;
case studies of companies like yours that have taken their computer systems one step further;
and much more.

Do not miss out on the valuable advice and information in this free publication. Sign up today—simply fill out the attached order form and return it to me. Your first issue of the Computing Times newsletter will arrive in April.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Judith Henson

Director of Operations

Avalon Printing Company

5921 W. Belmont

Grand Rapids, MI 49210

Dear Ms. Henson:

Companies such as yours that do not have a full-time information technology staff often get left behind when it comes to making the most out of available technology.

down-to-earth tips for securing and maintaining your office PCs;
easy–to-understand explanations of new and emerging technology that can boost your office productivity;
case studies of companies like yours that have taken their computer system one step further;
and much more.

Sign up today—simply fill out the enclosed order form and mail or fax it back to Anderson Computer Consulting. Your first issue of the Computing Times newsletter will arrive in April.

Sincerely,

Raymond C. Anderson III

President

Long Letter Version

Re: Letter Confirming Order

January 9, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

Thank you for your order of 30 cases of Special Teas. As we discussed, you will receive 10 cases of green tea, 10 of chamomile tea and 10 of mint tea, for a total cost of $549.78.

Your customer account has been set up, so after this initial order, you will no longer have to pay in advance.

Please let me know if you have any questions regarding your order. I will contact you next week to make sure you received the product.

Thank you for your business. I look forward to speaking with you soon.

Sincerely,

Colleen Robinson

Sales Specialist

E-Mail Version

Dear Ms. Stull:

Thank you for your order. As we discussed, you will receive 10 cases of green tea, 10 of chamomile tea and 10 of mint tea, for a total cost of $549.78.

Your customer account has been set up, so after this initial order, you will no longer have to pay in advance.

Thank you for your business. I look forward to speaking with you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 9, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

Thank you for your order of 30 cases of Special Teas. As we discussed, you will receive 10 cases of green tea, 10 of chamomile tea and 10 of mint tea, for a total cost of $549.78.

Thank you for your business. I look forward to speaking with you soon.

Sincerely,

Colleen Robinson

Sales Specialist

Long Letter Version

Re: Letter Containing Instructions for Returning Merchandise

January 30, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

Enclosed please find the software you ordered from us on January 15.

If for any reason you wish to return part or all of this shipment, you have 30 days to do so to receive a full refund. Simply package the items securely and ship them back to us using the enclosed shipping label.

Please note that to protect against software piracy, the manufacturer requires that all returned disks be in their sealed envelopes in order for a return to be accepted. Therefore, we ask that you inspect all packaging and instructions before you open the envelopes with the software to ensure that you have purchased the correct product.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Neville:

Your software order shipped today.

Once you receive the items, please note that if for any reason you wish to return part or all of your shipment, you have 30 days to do so to receive a full refund. Simply package the items securely and ship them back to us using the enclosed shipping label.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Susan Neville

Office Manager

407 W. Morgan St., Suite 500

Tampa, FL 50021

Dear Ms. Neville:

Enclosed please find the software you ordered from us on January 15.

If you wish to return part or all of this shipment, you have 30 days to do so to receive a full refund.

Please note that to protect against software piracy, the manufacturer requires that all returned disks be in their sealed envelopes in order for a return to be accepted.

If there is anything else you need, feel free to call our customer service department at 555.555.5555 or visit our Web site at www.supplies4less.com.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Declining an Invitation to a Business Event

February 26, 2008

John T. Halbert

Manager, Sales and Marketing

Seaside Healthfoods, Ltd.

4912 Thorndale Ave.

Trenton, NJ 02732

Dear John:

Thank you for your kind invitation to the first awards dinner of the American Association of Television Marketers.

Unfortunately, Emma and I are unable to attend as we already have plans for that evening. We are very sorry to have to miss this special event.

I appreciate your thinking of me and hope that you have no trouble finding another couple to fill the seats at your table.

Sincerely,

Jean-Robert Sullivan

President

E-Mail Version

Dear John:

Thank you for your kind invitation to the first awards dinner of the American Association of Television Marketers.

Unfortunately, Emma and I are unable to attend as we already have plans for that evening. We are very sorry to have to miss this special event.

I appreciate your thinking of me and hope that you have no trouble finding another couple to fill the seats at your table.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 26, 2008

John T. Halbert

Manager, Sales and Marketing

Seaside Healthfoods, Ltd.

4912 Thorndale Ave.

Trenton, NJ 02732

Dear John:

Thank you for your kind invitation to the awards dinner of the American Association of Television Marketers.

Unfortunately, Emma and I are unable to attend as we already have plans for that evening. We are very sorry to have to miss this special event.

Sincerely,

Jean-Robert Sullivan

President

Long Letter Version

Re: Letter Extending Birthday Greetings

March 13, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

On the occasion of your birthday, here is a little opinion on aging for you: American author Donald R. Perry Marquis said, “Of middle age, the best that can be said is that a middle-aged person has likely learned how to have a little fun in spite of his troubles.”

I hope that you have something special planned for your birthday that is more than a little fun. I also hope that things are going well for you and for Unified Marketing.

Maybe we can get together in the next few weeks; give me a call if you have a chance and we can try to find some time for a drink or a meal.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

E-Mail Version

Dear Jean-Robert:

I hope that you have something special planned for your birthday that is more than “a little fun.”

I also hope that things are going well for you and for Unified Marketing.

Maybe we can get together in the next few weeks; do you have time for a drink or a meal?

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 13, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

On the occasion of your birthday, here is a thought for you: Donald R. Perry Marquis said, “Of middle age, the best that can be said is that a middle-aged person has likely learned how to have a little fun in spite of his troubles.”

I hope you have something planned for your birthday that is more than a little fun.

Maybe we can get together soon; give me a call.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

Long Letter Version

Re: Letter Extending Holiday Greetings

December 12, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

It is hard to believe that another holiday season is upon us. Time goes so fast these days that I sometimes feel I am neglecting important business relationships.

So I wanted to pause, take a breath and wish you happy holidays. I have not seen you at American Marketing Association meetings lately and wondered how you are and how things are going at Unified Marketing. Maybe we can get together in January; give me a call if you have a chance and we can try to find some time for a drink or a meal.

If we do not have a chance to talk in the next 2 weeks, let me take this opportunity to wish you a wonderful holiday season and a safe and happy new year.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

E-Mail Version

Dear Jean-Robert:

It is hard to believe that another holiday season is upon us. Time goes so fast these days that I sometimes feel I am neglecting important business relationships.

So I wanted to pause, take a breath and wish you happy holidays.

I have not seen you at American Marketing Association meetings lately and wondered how you are and how things are going at Unified Marketing. Maybe we can get together in January; let me know if you have a chance and we can try to find some time for a drink or a meal.

If we do not have a chance to talk in the next 2 weeks, let me take this opportunity to wish you a wonderful holiday season and a safe and happy new year.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

December 12, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

It is hard to believe that another holiday season is upon us. I have not seen you at American Marketing Association meetings lately and wondered how you are and how things are going at Unified Marketing. Maybe we can get together in January; give me a call if you have a chance and we can try to find some time for a drink or a meal.

If we do not have a chance to talk in the next 2 weeks, let me take this opportunity to wish you a wonderful holiday season and a safe and happy new year.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

Long Letter Version

Re: Letter Introducing New Employee to Staff

April 18, 2008

To: All Employees of Gregg Mather Inc.

From: Jason Leavitt, Human Resources Director

Re: Meet Your New IT Manager

Dear Employee:

Our new IT manager will begin work at Gregg Mather this Thursday. Please take a moment to welcome Sarah J. Thornton to our team.

Sarah has nearly 20 years’ experience in the information technology field. She comes to us from her position as IT manager at Ohio Glass Co., where she managed a staff of nine, running the midrange computer system at the company’s Dayton office and providing desktop support. In 2007, Sarah oversaw her department’s upgrade to an i5.

Sarah holds an MIS degree from Ohio State and has the expertise to run the computer systems in our office.

I encourage each of you to introduce yourself to Sarah during her first few days here and make her feel welcome.

Sincerely,

Jason Leavitt

E-Mail Version

Dear Employee:

Our new IT manager will begin work at Gregg Mather this Thursday.

Please take a moment to welcome Sarah J. Thornton to our team.

Sarah holds an MIS degree from Ohio State and has the expertise to run the computer systems in our office.

I encourage each of you to introduce yourself to Sarah during her first few days here and make her feel welcome.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 18, 2008

To: All Employees of Gregg Mather Inc.

From: Jason Leavitt, Human Resources Director

Re: Meet Your New IT Manager

Dear Employee:

Our new IT manager will begin work at Gregg Mather this Thursday. Please take a moment to welcome Sarah J. Thornton to our team.

Sarah has nearly 20 years’ experience in the information technology field. She holds an MIS degree from Ohio State and has the expertise to run the computer systems in our office.

I encourage each of you to introduce yourself to Sarah during her first few days here and make her feel welcome.

Sincerely,

Jason Leavitt

Long Letter Version

Re: Letter Inviting an Employee to a Company Function

March 5, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

Next month marks the 50th anniversary of El-tronics. I plan to celebrate the occasion with a companywide cocktail party, to take place next door at Gingrich’s Pub immediately after work on Friday, April 20. Light hors d’oeuvres will be served in addition to an open bar. Past employees are also invited, including my predecessor, Erin Newcomb.

You are an important member of our team, Marvin, and I hope that you can attend this special occasion. Please R.S.V.P. to my assistant, Ursula Ringold, by March 14.

Sincerely,

Grace Whittington

Chief Executive Officer

E-Mail Version

Dear Marvin:

Next month marks the 50th anniversary of El-tronics.

I plan to celebrate the occasion with a companywide cocktail party, to take place next door at Gingrich’s Pub immediately after work on Friday, April 20. Light hors d’oeuvres will be served in addition to an open bar. Past employees are also invited, including my predecessor, Erin Newcomb.

You are an important member of our team, Marvin, and I hope that you can attend this special occasion.

Please R.S.V.P. to Ursula Ringold by March 14.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 5, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

Next month marks the 50th anniversary of El-tronics. I plan to celebrate the occasion with a companywide cocktail party at Gingrich’s Pub immediately after work on April 20.

I hope that you can attend this special occasion. Please RSVP to my assistant, Ursula Ringold, by March 14.

Sincerely,

Grace Whittington

Chief Executive Officer

Long Letter Version

Re: Letter Inviting Someone to a Business Event

February 20, 2008

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

On Wednesday, March 3, the New Jersey chapter of the American Association of Television Marketers is hosting their first awards dinner.

I have reserved a table for 10 and would like to invite you and your wife to join me for the evening. The event promises to be entertaining, with a celebrity keynote speaker as well as an excellent networking opportunity, since most of Trenton’s largest businesses will be represented there.

The event will be held at the downtown Hilton, with cocktails at 7 p.m. and dinner at

8 p.m.

Please let me know if you and Emma can attend; I would love to have you both at the table.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

E-Mail Version

Dear Jean-Robert:

On Wednesday, March 3, the New Jersey chapter of the American Association of Television Marketers (AATM) is hosting their first awards dinner.

I have reserved a table for 10 and would like to invite you and your wife to join me for the evening.

The awards presentation promises to be entertaining, with a celebrity keynote speaker, as well as an excellent networking opportunity, since most of Trenton’s largest businesses will be represented there.

The event will be held at the downtown Hilton, with cocktails at 7 p.m. and dinner at 8 p.m. Details on the event are on the AATM Web site.

Please let me know if you and Emma can attend; I would love to have you both at the table.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 20, 2008

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

On Wednesday, March 3, the New Jersey chapter of the American Association of Television Marketers is hosting their first awards dinner.

I have reserved a table for 10 and would like to invite you and your wife to join me for the evening. The event will be held at the downtown Hilton, with cocktails at 7 p.m. and dinner at 8 p.m.

Please let me know if you and Emma can attend; I would love to have you both at the table.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

Long Letter Version

Re: Letter Marking Employee Work Anniversary

March 25, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: 5 Years with El-tronics

Dear Marvin:

It is hard to believe that it was 5 years ago today that you came to work at El-tronics. In that time, you have proved yourself as a solid addition to our team, been promoted to manager of your department and participated in many special projects and task forces.

Happy anniversary Marvin. I wish you many more years of success at El-tronics.

Sincerely,

Grace Whittington

Chief Executive Officer

E-Mail Version

Marvin:

It is hard to believe that it was 5 years ago today that you came to work at El-tronics.

In that time, you have proved yourself as a solid addition to our team, been promoted to manager of your department and participated in many special projects and task forces.

Happy anniversary Marvin. I wish you many more years of success at El-tronics.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 25, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: 5 Years with El-tronics

Dear Marvin:

It is hard to believe that it was 5 years ago today that you came to work at El-tronics. In that time, you have proved yourself as a solid addition to our team.

I wish you many more years of success at El-tronics.

Sincerely,

Grace Whittington

Chief Executive Officer

Long Letter Version

Re: Letter Notifying a Customer That His or Her Payment Method Will Expire Soon

March 2, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

As you know, your monthly payment for Clean Sweepers janitorial services is automatically charged to your company’s American Express® credit card account. This credit card is due to expire on March 18, 2008, shortly before your next payment is due.

If you wish to continue the convenience of automatic payments for your janitorial services, please supply information on a new credit card immediately. You can complete and return the enclosed payment method form or call our toll-free number at 555.555.5555 and provide the credit card information over the phone.

If we do not receive your credit card information by March 18, we will issue an invoice, payable within 15 days of receipt. We will continue to use this billing method unless you indicate you wish to change to another system.

As always, if you have any questions regarding payment or other aspects of your Clean Sweepers services, please contact our customer service department at 555.555.5555.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

E-Mail Version

Dear Mr. Rivera:

As you know, your monthly payment for Clean Sweepers janitorial services is automatically charged to your company’s American Express® credit card account.

This credit card is due to expire on March 18, 2008, shortly before your next payment is due.

If you wish to continue the convenience of automatic payments for your janitorial services, please supply information on a new credit card immediately. The most secure way to do this is to call our customer service department at 555.555.5555 and provide the credit card information over the phone.

Please respond to this e-mail if you have any questions regarding payment or other aspects of your Clean Sweepers services.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 2, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

If you wish to continue the convenience of automatic payments for your janitorial services, please supply information on a new credit card immediately.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

Long Letter Version

Re: Letter Notifying Customer That His or Her Bank Account Has Insufficient Funds

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

Thank you for the latest order you placed with Folk Artists of the Southwest (FAS). However, we are unable to fulfill your order because the check you enclosed (#00382367464) could not be processed due to insufficient funds.

I have enclosed a copy of the order form you faxed in. We would be happy to resume processing the order if you will either supply us with a money order for the full amount ($385.42) or provide a credit card number. Simply indicate on the enclosed form how you would like to pay for the order.

If you prefer to cancel this order, simply do nothing. However, I hope that you will continue to enjoy the unique items we offer in the FAS catalog. We value your business.

Sincerely,

Inez M. Santiago

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

We are unable to fulfill your latest order with FAS because the check you enclosed (#00382367464) with your order form could not be processed due to insufficient funds.

We would be happy to resume processing the order if you will either supply us with a money order for the full amount ($385.42) or provide a credit card number.

If you prefer to cancel this order, simply do nothing.

However, I hope that you will continue to enjoy the unique items we offer in the FAS catalog. We value your business.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

We are unable to fulfill your latest order because the check you enclosed (#00382367464) could not be processed due to insufficient funds.

We would be happy to resume processing the order if you will either supply us with a money order for $385.42 or provide a credit card number. Simply indicate on the enclosed form how you would like to pay for the order.

Sincerely,

Inez M. Santiago

Customer Service Manager

Long Letter Version

Re: Letter Notifying Customer That His or Her Credit Card Has Been Rejected

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

Thank you for the latest order you placed with Folk Artists of the Southwest (FAS). Unfortunately, we are unable to process your payment because your credit card company has declined the charge to your account (Visa® card ending in 7398).

I have enclosed a copy of the order form you faxed in. We would be happy to resume processing the order if you will either supply us with information for a different credit card or confirm that your original account will accept this charge. Simply indicate on the enclosed form how you would like to pay for the order.

If you prefer to cancel this order, simply do nothing. However, I hope that you will continue to enjoy the unique items we offer in the FAS catalog. We value your business.

Sincerely,

Inez M. Santiago

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

Thank you for your latest order on the Folk Artists of the Southwest (FAS) Web site. Unfortunately, we are unable to process your payment because your credit card company has declined the charge to your account (Visa® card ending in 7398).

We would be happy to resume processing the order if you will either supply us with information for a different credit card or confirm that your original account will accept this charge. Simply indicate on your saved online order form how you would like to pay for the order.

If you prefer to cancel this order, simply do nothing. However, I hope that you will continue to enjoy the unique items we offer in the FAS catalog. We value your business.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

Thank you for your order with Folk Artists of the Southwest. Unfortunately, we are unable to process your payment because your credit card company has declined the charge (Visa® card ending in 7398).

We would be happy to resume processing the order if you will either supply us with information for a different credit card or confirm that your original account will accept this charge. Simply indicate on the enclosed form how you would like to pay for the order.

Sincerely,

Inez M. Santiago

Customer Service Manager

Long Letter Version

Re: Letter Notifying Customer That His or Her Payment Is Late or Incomplete

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

This letter is regarding your latest order with Folk Artists of the Southwest (FAS).

Your order totaled $325 in merchandise, plus $23.50 for shipping and handling, plus four percent Louisiana sales tax ($13). The total amount for the order should be $361.50.

The check you enclosed with your order form for the amount of $348.50 is incorrect. Please remit the difference of $13, either in a separate check or via credit card. As soon as we receive this payment, we will process the complete order and send you your FAS merchandise. For faster service, I suggest you call our toll-free number (555.555.5555) and pay by credit card.

Sincerely,

Inez M. Santiago

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

This message is regarding your latest order from Folk Artists of the Southwest (FAS), for which we received an incorrect payment.

The total cost of your order is $361.50, as broken down here:

$325 in merchandise

$23.50 for shipping and handling

$13 in sales tax (four percent in Louisiana)

$361.50

The check you enclosed with your order form was for $348.50.

Please remit the difference of $13, either in a separate check or via credit card.

As soon as we receive this payment, we will process the complete order and send you your FAS merchandise. For faster service, I suggest you call our toll-free number (555.555.5555) and pay by credit card.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

`The cost of your latest order from FAS totaled $361.50 with shipping and sales tax.

The check you enclosed with your order form for the amount of $348.50 is incorrect. Please remit the difference of $13, either in a separate check or via credit card. As soon as we receive this payment, we will process the order. For faster service, I suggest you call our toll-free number (555.555.5555) and pay by credit card.

Sincerely,

Inez M. Santiago

Customer Service Manager

Long Letter Version

Re: Letter Notifying Customers of a Change in Business Hours

March 8, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

Please note that beginning in April, the main office of Clean Sweepers will be open from 8:30 a.m. to 5 p.m. Central time. We will not be available to answer calls or e-mails after 5 p.m.

If you have a question or concern that arises after our business hours, you can leave a voice mail message at our toll-free number at 555.555.5555 or send an e-mail to customercare@cleansweep.com; we will respond the next morning.

Let me assure you that the hours of your janitorial service are not affected by this change. You can keep the same schedule of services on your current contract or speak to one of our customer service representatives about changing your schedule. This change applies only to our main office, which includes our accounting department and our customer service department.

As always, if you have any questions about any aspect of your contract with Clean Sweepers, please do not hesitate to contact me directly.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

E-Mail Version

Dear Mr. Rivera:

Please note that beginning in April, the main office of Clean Sweepers will be open from 8:30 a.m. to 5 p.m. Central time. We will not be available to answer calls or e-mails after 5 p.m.

If you have a question or concern that arises after our business hours, you may leave a voice mail message at our toll-free number at 555.555.5555 or send us an e-mail; we will respond the next morning.

Let me assure you that the hours of your janitorial service are not affected by this change. You can keep the same schedule of services on your current contract or speak to one of our customer service representatives about changing your schedule. This change only applies to our main office, which includes our accounting department and our customer service department.

As always, if you have any questions about any aspect of your contract with Clean Sweepers, please do not hesitate to contact me directly.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 8, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

Please note that beginning in April, the main office of Clean Sweepers will be open from 8:30 a.m. to 5 p.m. Central time. We will not be available to answer calls or e-mails after 5 p.m.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

Long Letter Version

Re: Letter Notifying Customers of a Company Move

February 20, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

Please note that as of March 1, Clean Sweepers will have a new address. Beginning with that date, please send any correspondence, including payments to:

Clean Sweepers

6999 Montrose Ave.

Lincoln, NE 62922

Our e-mail addresses, telephone and fax numbers will not change.

We have done everything we can to ensure that this move does not pose any inconvenience to our customers. There will be no interruption in our telephone and fax service, our customer service or our Web site during the move. You can expect our usual attention to detail and prompt response from both our office staff and our janitorial staff before, during and after our move.

The fact is Clean Sweepers has outgrown our long-time location. Our new facility includes a warehouse space for supplies and equipment, so we can offer more janitorial services to more customers. This growth in our business means added services and more resources for current customers like you.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

E-Mail Version

Dear Mr. Rivera:

Please note that as of March 1, Clean Sweepers will have a new address.

Beginning with that date, please send any correspondence, including payments to:

Clean Sweepers

6999 Montrose Ave.

Lincoln, NE 62922

Our e-mail addresses, telephone and fax numbers will not change.

There will be no interruption in our telephone and fax service, our customer service or our Web site during the move. You can expect our usual attention to detail and prompt response from both our office staff and our janitorial staff before, during and after our move.

The fact is, Clean Sweepers has outgrown our long-time location. Our new facility includes a warehouse space for supplies and equipment, so we can offer more janitorial services to more customers. This growth in our business means added services and more resources for current customers like you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 20, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

Please note that as of March 1, Clean Sweepers will have a new address:

Clean Sweepers

6999 Montrose Ave.

Lincoln, NE 62922

Our e-mail addresses, telephone and fax numbers will not change.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

Long Letter Version

Re: Letter Notifying Customers of a Merger or Acquisition Involving Your Company

March 8, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

As a businessperson, you know how important it is for a company to change and grow in order to prosper. This is as true for your janitorial service as it is for your own organization.

Clean Sweepers is proud to announce that we have merged with Nebraska Housekeepers, a residential cleaning service based in Omaha. This friendly merger will double the size of our staff and enable us to consolidate some of our back office functions. The result: more resources and energy to spend on you, our customers.

Our company name, contact information and commitment to quality will remain the same. We will be making some changes to our billing processes within the next 2 months. Information on these changes will be enclosed in your April bill.

If you have any questions on this change in Clean Sweepers, please do not hesitate to call our toll-free number. Any of our customer service representatives will be happy to address any concerns you might have.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

E-Mail Version

Dear Mr. Rivera:

As a businessperson, you know how important it is for a company to change and grow in order to prosper. This is as true for your janitorial service as it is for your own organization.

Clean Sweepers is proud to announce that we have merged with Nebraska Housekeepers, a residential cleaning service based in Omaha.

This friendly merger will double the size of our staff and enable us to consolidate some of our back office functions. The result: more resources and energy to spend on you, our customers.

If you have any questions on this change in Clean Sweepers, please do not hesitate to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 8, 2008

Renaldo Rivera

Office Manager

Eckhart Industries

582 S. Canal St.

Lincoln, NE 62904

Dear Mr. Rivera:

Clean Sweepers is proud to announce that we have merged with Nebraska Housekeepers, a residential cleaning service based in Omaha. This merger will double the size of our staff and allow us to allocate more resources and energy to our customers.

If you have any questions on this change in Clean Sweepers, please do not hesitate to call our toll-free number.

Sincerely,

James C. Cleverdon

Customer Service Coordinator

Long Letter Version

Re: Letter Notifying Vendor of a Shipment Not Received

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

Today I received a bill for a shipment of coils from All-Coil, but the shipment has not arrived yet. According to my records, that shipment (for purchase order #683950) was due last week. We have not received any part of that order.

I can verify that you received the purchase order and that you planned to ship the order on February 2. I did not receive a call about scheduling the truck arrival. Perhaps the shipment was lost in transit.

Please check your records and verify that you will deliver these materials within the week. If you cannot verify this, I ask that you contact me immediately, as any further delay will affect our manufacturing schedule.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

Today I received a bill for a shipment of coils from All-Coil, but the shipment has not arrived yet.

According to my records, that shipment (for purchase order #683950) was due last week. We have not received any part of that order.

This e-mail chain verifies that you received the purchase order and that you planned to ship the order on February 2. However, I did not receive a call about scheduling the truck arrival. Perhaps the shipment was lost in transit.

Please check your records and verify that you will deliver these materials within the week.

If you cannot verify this, I ask that you contact me immediately, as any further delay will affect our manufacturing schedule.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

Today I received a bill for the shipment fulfilling purchase order #683950, but the shipment has not arrived.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Notifying Vendor of a Wrong Shipment Received

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

We have received a shipment from your company that does not correlate with our last order.

I have enclosed a copy of our latest purchase order (#683950). Shipment of this order should have been due this week. However, the delivery we received does not match the list of items on the purchase order; in fact, it is so different from our order that I wonder whether we received the wrong shipment altogether.

Please compare the purchase order with the packing slip, which I have also enclosed. Then, when you have traced the problem, please contact me and let me know when we can expect our correct shipment, and when and how you would like to retrieve the materials currently in our possession.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

We have received a shipment from your company that does not correlate with our last order.

I have attached a PDF of our latest purchase order (#683950). Shipment of this order should have been due this week. However, the delivery we received does not match the list of items on the purchase order; in fact, it is so different from our order that I wonder whether we received the wrong shipment altogether.

Please compare the purchase order with the packing slip, which I have also attached.

Then, when you have traced the problem, please contact me and let me know when we can expect our correct shipment, and when and how you would like to retrieve the materials currently in our possession.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

I have enclosed a copy of our latest purchase order (#683950). Shipment of this order should have been due this week. However, the delivery we recently received does not match the list of items on the purchase order.

Please compare the purchase order with the enclosed packing slip. Then, please contact me and let me know when we can expect our correct shipment and when and how you would like to retrieve the materials currently in our possession.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Notifying Vendor of Partial Shipment Received

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

Today our warehouse received a shipment from your company that is not complete. I am referring to materials ordered with our purchase order #683950. The shipment included everything listed on the purchase order except the 2,000 3-inch coils (item #KR-4583).

There was no packing slip or other documentation detailing why these items were not included with the shipment as expected.

Please check your records of this order and the shipment and contact me as soon as you have information on when we can expect the missing materials.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

Today our warehouse received a shipment from your company that is not complete.

I am referring to materials ordered with our purchase order #683950. The shipment included everything listed on the purchase order except the 2,000 3-inch coils (item #KR-4583).

There was no packing slip or other documentation detailing why these items were not included with the shipment as expected.

Please check your records of this order and the shipment and reply to this e-mail as soon as you have information on when we can expect the missing materials.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 8, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

We received an incomplete shipment of materials ordered with our purchase order #683950. The shipment did not include the 2,000 3-inch coils (item #KR-4583) we requested.

There was no packing slip or other documentation detailing why these items were not included with the shipment as expected.

Please check your records and contact me as soon as you have information on when we can expect the missing materials.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Noting Change in Customer Order

February 17, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

I wanted to let you know that due to extremely rough weather in Asia, your February 13 order of 30 cases of Special Teas (order #44327-02) cannot be fulfilled as requested.

Unexpected storms on the coast of China have delayed the departure of the freighter carrying the latest batches of teas. We expect the teas to arrive at U.S. customs by the end of February and should be able to deliver your complete order by March 8 at the latest.

Unless I hear otherwise from you, I will assume that you wish the February 13 order to be fulfilled as you directed, with the earliest possible delivery.

I apologize for any inconvenience caused by this delay and assure you that we at Special Teas, Inc. will do everything within our power to expedite delivery of your shipment.

Sincerely,

Colleen Robinson

Sales Specialist

E-Mail Version

Dear Ms. Stull:

I wanted to let you know as soon as possible that due to extremely rough weather in Asia, your February 13 order of 30 cases of Special Teas (order #44327-02) cannot be fulfilled as requested.

Unexpected storms have delayed shipment of the latest batches of teas. We expect to be able to deliver your complete order by March 8 at the latest.

Unless I hear otherwise from you, I will assume that you wish the February 13 order to be fulfilled as you directed, with the earliest possible delivery.

I apologize for any inconvenience caused by this delay, and assure you that we at Special Teas Inc. will do everything within our power to expedite delivery of your shipment.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 17, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

Due to rough weather in Asia, your order of 30 cases of Special Teas (order #44327-02) cannot be fulfilled as requested.

Unexpected storms have delayed shipment of the latest batches of teas. We should be able to deliver your complete order by March 8 at the latest.

Unless I hear otherwise from you, I will assume that you wish the February 13 order to be fulfilled as you directed, with the earliest possible delivery.

I apologize for any inconvenience caused by this delay and assure you that we at Special Teas Inc. will do everything within our power to expedite delivery of your shipment.

Sincerely,

Colleen Robinson

Sales Specialist

Long Letter Version

Re: Letter of Acceptance to a Job Candidate

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

I am pleased to offer you the position of IT manager for Gregg Mather.

This offer is contingent upon your agreement to the terms of employment. These terms include the salary I quoted in our last interview of $120,000 gross annual salary and our standard employee benefit package.

Please respond to this offer by calling me directly at 555.555.5555. I would be happy to answer any questions or address any concerns. However, I need to hear from you by the end of this week so that we can make other plans if you cannot accept this offer.

I hope that I am not premature in offering you congratulations on your new position and welcoming you to Gregg Mather.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

I am pleased to offer you the position of IT manager for Gregg Mather.

Please respond to this offer by replying to this message. I would be happy to answer any questions or address any concerns.

I hope that I am not premature in offering you congratulations on your new position and welcoming you to Gregg Mather.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

I am pleased to offer you the position of IT manager for Gregg Mather. This offer is contingent upon your agreement to the terms of employment.

Please respond to this offer by calling me directly at 555.555.5555 by the end of this week. I would be happy to answer any questions or address any concerns.

I hope that I am not premature in offering you congratulations on your new position and welcoming you to Gregg Mather.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Letter of Apology Regarding Business Circumstances

March 26, 2008

Samuel Schlautman

Customer Service Coordinator

Norris/Hunt Inc.

428 Riverside Dr., Suite 2300

Chicago, IL 60691

Dear Mr. Schlautman:

I believe I owe you an apology.

After I had a chance to cool off, I quickly realized that my behavior at our last meeting on March 23 was not only unprofessional, it was unacceptable. I have always had a terrible temper, but that is no excuse for treating a valued colleague so poorly.

Please accept my heartfelt apologies. I assure you that this will not happen again.

Sincerely,

Leslie Ann Addams

Director of Operations

E-Mail Version

Dear Mr. Schlautman:

I believe I owe you an apology for my behavior at our meeting on March 23.

After I had a chance to cool off, I quickly realized that my comments and attitude were not only unprofessional, they were unacceptable. I have always had a terrible temper, but that is no excuse for treating a valued colleague so poorly.

Please accept my heartfelt apologies. I assure you that this will not happen again.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 26, 2008

Samuel Schlautman

Customer Service Coordinator

Norris/Hunt Inc.

428 Riverside Dr., Suite 2300

Chicago, IL 60691

Dear Mr. Schlautman:

I believe I owe you an apology.

My behavior at our meeting on March 23 was not only unprofessional, it was unacceptable. I have no excuse for treating a valued colleague so poorly.

Please accept my heartfelt apologies. I assure you that this will not happen again.

Sincerely,

Leslie Ann Addams

Director of Operations

Long Letter Version

Re: Letter of Apology Regarding Personal or Social Circumstances

March 26, 2008

Samuel Schlautman

Customer Service Coordinator

Norris/Hunt Inc.

428 Riverside Dr., Suite 2300

Chicago, IL 60691

Dear Sam:

I believe I owe you an apology.

Last month you asked me to nominate you for membership in the Chicago Business Leaders Forum. I know this is important to you, but I simply have not had time to put forth the nomination. I believe that you would be an excellent addition to the group and wholeheartedly support your joining us. I will make an effort to attend the April meeting and will nominate you at that time.

In the meantime, please accept my heartfelt apologies for this delay.

Sincerely,

Leslie Ann Addams

Director of Operations

E-Mail Version

Dear Sam:

I believe I owe you an apology.

I have not forgotten that you asked me to nominate you for membership in the Chicago Business Leaders Forum.

I know this is important to you, but I simply have not had time to put forth the nomination.

I believe that you would be an excellent addition to the group, and I wholeheartedly support your joining us. I will make an effort to attend the April meeting and will nominate you at that time.

In the meantime, please accept my heartfelt apologies for this delay.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 26, 2008

Samuel Schlautman

Customer Service Coordinator

Norris/Hunt Inc.

428 Riverside Dr., Suite 2300

Chicago, IL 60691

Dear Sam:

Last month you asked me to nominate you for membership in the Chicago Business Leaders Forum. I simply have not had time to put forth the nomination, but I will nominate you at the April meeting.

Please accept my apologies for this delay.

Sincerely,

Leslie Ann Addams

Director of Operations

Long Letter Version

Re: Letter of Apology

March 14, 2008

Marvin Schultz

Product Manager

Henkel Auto Services, Intl.

488 W. Canal St.

Los Angeles, CA 93207

Dear Mr. Shultz:

Please accept my apologies for missing the meeting we had scheduled for Friday afternoon. I feel terrible about not contacting you–I hope you did not wait too long for me.

I was out sick that day and my assistant did not know about the appointment. I did not realize until I came into the office this morning that I had missed the appointment.

I am sorry for the inconvenience and assure you that I had no intention of being rude or disrespectful, particularly to a valued customer like you. Perhaps we can reschedule for the end of the month at a time convenient for you.

Sincerely,

Carolyn Thornton

Director of Customer Service

E-Mail Version

Dear Mr. Shultz:

Please accept my apologies for missing our meeting last Friday afternoon.

I was out sick that day and my assistant did not know about the appointment. I did not realize until I came into the office this morning that I had missed the appointment. I feel terrible about not contacting you–I hope you did not wait too long for me.

I am sorry for the inconvenience and assure you that I had no intention of being rude or disrespectful, particularly to a valued customer like you.

Perhaps we can reschedule for the end of the month at a time convenient for you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 14, 2008

Marvin Schultz

Product Manager

Henkel Auto Services, Intl.

488 W. Canal St.

Los Angeles, CA 93207

Dear Mr. Shultz:

Please accept my apologies for missing the meeting we had scheduled for Friday afternoon. I was out sick that day and did not realize until I came into the office this morning that I had missed the appointment.

I am sorry for the inconvenience and assure you that I had no intention of being rude or disrespectful. Perhaps we can reschedule for the end of the month.

Sincerely,

Carolyn Thornton

Director of Customer Service

Long Letter Version

Re: Letter of Appreciation to Employee

March 25, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

I want to thank you personally for your excellent work on producing the annual report. Every year we ask you to handle this project and to do it better and faster and every year you exceed our high expectations.

The board of directors was delighted with the finished product and I would like to add their thanks to mine. We all appreciate your hard work and hope that you realize how much it contributes to the overall success of El-tronics.

Sincerely,

Grace Whittington

Chief Executive Officer

E-Mail Version

Dear Marvin:

I want to thank you personally for your excellent work on producing the annual report.

Every year we ask you to handle this project and to do it better and faster and every year you exceed our high expectations.

The board of directors was delighted with the finished product and I would like to add their thanks to mine.

We all appreciate your hard work and hope that you realize how much it contributes to the overall success of El-tronics.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 25, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

I want to thank you personally for your excellent work on producing the annual report. The board of directors was delighted with the finished product and I would like to add their thanks to mine.

Sincerely,

Grace Whittington

Chief Executive Officer

Long Letter Version

Re: Letter of Collection—Initial Friendly Reminder (30 Days Overdue)

March 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

You received shipment of 10,000 copies of Connecticut Construction’s new “Winter 2008 Brochure” in early February, and I hope that you are finding them helpful in your marketing efforts. However, I notice that payment for our printing of this brochure is overdue.

I have enclosed a copy of the invoice in case you do not have the original. Please note the payment terms outlined at the bottom of the page; our standard requirement is full payment within 30 days of receipt. The invoice is dated January 28, making your payment due last week.

I am sure that you will take care of this overdue invoice immediately. However, if there are circumstances that prevent you from doing so, I would appreciate it if you would let me know personally. You can reach me at 555.555.5555.

If I do not hear from you, I will expect a check for $5,329.43 by March 10.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

E-Mail Version

Dear Mr. Allen:

You received shipment of 10,000 copies of Connecticut Construction’s new “Winter 2008 Brochure” in early February and I hope that you are finding them helpful in your marketing efforts.

However, I notice that payment for our printing of this brochure is overdue.

I have attached a PDF of the invoice in case you do not have the original. Please note the payment terms outlined at the bottom of the page; our standard requirement is full payment within 30 days of receipt. The invoice is dated January 28, making your payment due last week.

If I do not hear from you, I will expect a check for $5,329.43 by March 10.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

You received shipment of 10,000 copies of Connecticut Construction’s new “Winter 2008 Brochure” in early February, and payment for this brochure is now overdue.

I have enclosed a copy of the invoice, which includes our payment terms; our standard requirement is full payment within 30 days of receipt.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

Long Letter Version

Re: Letter of Collection—Initial Stern Reminder (30 Days Overdue)

March 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

We have not yet received your payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s Winter 2008 Brochure. This payment was due last Tuesday.

I have enclosed a copy of the original invoice. Please note the payment terms outlined at the bottom of the page; our standard requirement is full payment within 30 days of receipt.

Please forward a check for the full amount owed immediately.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

E-Mail Version

Dear Mr. Allen:

One of our invoices should have been paid by you last Tuesday.

We have not yet received your payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s Winter 2008 Brochure.

I have attached a PDF of the original invoice. Please note the payment terms outlined at the bottom of the page; our standard requirement is full payment within 30 days of receipt.

Please mail a check for the full amount owed immediately.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

We have not yet received your payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s Winter 2008 Brochure.

Please forward a check for the full amount owed immediately.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

Long Letter Version

Re: Letter of Complaint

March 17, 2008

Bill Brademann

Director of Operations

MetalWerks

43321 S. Airport Rd.

Pittsburgh, PA 48620

Dear Mr. Brademann:

We received our latest shipment of brackets (order #76-453A) on March 15 and found that the products received did not match those we ordered. Our order specifically listed five pallets of your brown brackets (item #225B), and the shipment we received contained only four pallets, two of which were black brackets and two of which were brown.

I expect you to exchange the brackets we received for the correct number and items as soon as possible, at your expense. Please contact my warehouse manager at 555.555.5555 to coordinate a time for pick up and delivery.

I would like to continue to do business with MetalWerks, but only if you can solve this problem promptly and assure me that it will not happen again.

Sincerely,

Jeanne Anne Haggerty

Quality Assurance Manager

P.S. I have asked our accounting department to withhold payment until this matter is rectified.

E-Mail Version

Dear Mr. Brademann:

We received our latest shipment of brackets (order #76-453A) and found that the products received did not match those we ordered.

Our order specifically listed five pallets of your brown brackets (item #225B), and the shipment we received contained only four pallets, two of which were black brackets and two of which were brown.

I expect you to exchange the brackets we received for the correct number and items as soon as possible, at your expense.

Please contact my warehouse manager at 555.555.5555 to coordinate a time for pick up and delivery.

I would like to continue to do business with MetalWerks, but only if you can solve this problem promptly and assure me that it will not happen again.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 17, 2008

Bill Brademann

Director of Operations

MetalWerks

43321 S. Airport Rd.

Pittsburgh, PA 48620

Dear Mr. Brademann:

We received our shipment of brackets (order #76-453A) and found that the products received did not match those we ordered. Our order listed five pallets of your brown brackets (item #225B), and the shipment we received contained only four pallets, two of which were black brackets and two of which were brown.

Sincerely,

Jeanne Anne Haggerty

Quality Assurance Manager

P.S. I have asked our accounting department to withhold payment until this matter is rectified.

Long Letter Version

Re: Letter of Condolence on the Death of an Employee

March 12, 2008

Jose Suarez

4882 W. Elston Ave.

Tampa, FL 48853

Dear Jose:

I was so sorry to hear of the loss of your wife Anita.

As you know, Anita had been a member of the human resources department at Tampa Glassworks for more than 10 years, and she will be sorely missed. She was such a positive presence here; her smile welcomed dozens of new employees, and her wonderful sense of humor eased many of us through tense days and difficult meetings. It was a pleasure working with Anita, and I am proud to have known her.

Please know that my sympathies are with you.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Jose:

I was so sorry to hear of the loss of your wife Anita.

As you know, Anita had been a member of the human resources department at Tampa Glassworks for more than 10 years, and she will be sorely missed.

She was such a positive presence here; her smile welcomed dozens of new employees, and her wonderful sense of humor eased many of us through tense days and difficult meetings.

It was a pleasure working with Anita, and I am proud to have known her.

Please know that my sympathies are with you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Jose Suarez

4882 W. Elston Ave.

Tampa, FL 48853

Dear Jose:

I was so sorry to hear of the loss of your wife Anita.

As you know, Anita had been at Tampa Glassworks for more than 10 years, and she will be sorely missed. It was a pleasure working with Anita, and I am proud to have known her.

Please know that my sympathies are with you.

Sincerely,

Ivan Petrovich

President and Chief Executive Officer

Long Letter Version

Re: Letter of Condolence to an Employee Regarding the Death of a Family Member

March 12, 2008

Rita McMahon

6211 S. Damen Ave.

Tampa, FL 48853

Dear Rita:

Please accept my deepest sympathy for the loss of your husband Ralph.

Although I never got a chance to meet him, I know from our conversations that he was a warm and laid-back man who loved a good laugh and a rousing baseball game. I remember your description of his adventures in helping a family with their flat tire and the trouble that led to. I hope that you can draw comfort from your many, many happy memories of your life together.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Rita:

Please accept my deepest sympathy for the loss of your husband Ralph.

I hope that you can draw comfort from your many, many happy memories of your life together.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Rita McMahon

6211 S. Damen Ave.

Tampa, FL 48853

Dear Rita:

Please accept my deepest sympathy for the loss of your husband Ralph.

Although I never got a chance to meet him, I know from our conversations that he was a warm and laid-back man who loved a good laugh and a rousing baseball game.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

Ivan Petrovich

President and Chief Executive Officer

Long Letter Version

Re: Letter of Congratulations on the Retirement of an Employee

February 19, 2008

Richard Garibaldi

5932 S. Congress Parkway

Tampa, FL 48853

Dear Rich:

I want to personally congratulate you on your retirement from Tampa Glassworks. It was an honor to have worked with you for so many years.

It will be quite an adjustment for all of us not to see your smiling face here nearly every day. You will certainly be missed, not only for your encyclopedic knowledge of our products and processes, but also for your nonstop puns and jokes.

I hope that you will stay in touch; I would like to hear about your new life of leisure!

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Rich:

I want to personally congratulate you on your retirement from Tampa Glassworks.

It was an honor to have worked with you for so many years.

I hope that you will stay in touch; I would like to hear about your new life of leisure!

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

Richard Garibaldi

5932 S. Congress Parkway

Tampa, FL 48853

Dear Rich:

I want to personally congratulate you on your retirement from Tampa Glassworks. It was an honor to have worked with you for so many years.

I hope that you will stay in touch; I would like to hear about your new life of leisure!

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

Long Letter Version

Re: Letter of Congratulations

January 30, 2008

Lydia Chambers

Chief Executive Officer

CarMore Manufacturing Inc.

677 S. LaSalle St.

Detroit, MI 55832

Dear Lydia:

Congratulations on making the coveted Top 10 Auto Parts Manufacturers list for 2007. That is an impressive accomplishment in this competitive industry and an achievement that you should be very proud of.

Please extend my congratulations for this well-deserved recognition to your management team and your employees.

I wish you continued success in 2008.

Sincerely,

Michael J. Campbell

President

E-Mail Version

Dear Lydia:

Please extend my congratulations for this well-deserved recognition to your management team and your employees. I wish you continued success in 2008.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Lydia Chambers

Chief Executive Officer

CarMore Manufacturing Inc.

677 S. LaSalle St.

Detroit, MI 55832

Dear Lydia:

I wish you continued success in 2008.

Sincerely,

Michael J. Campbell

President

Long Letter Version

Re: Letter of Dismissal

March 14, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Your Late Arrival

Dear Jenna:

As you know, we reviewed your file together as recently as March 4, and you saw for yourself how often you have arrived late for work by 20 minutes or more. Yet since that time you, have continued to show up at 9 a.m. or later.

The unfortunate consequence is that we are terminating your employment, effective immediately. A paycheck covering your wages through end of day today, along with any monies due for unused vacation days will be sent to your home address.

Any questions you may have about your 401(k) or other benefits can be directed to FocalPoint’s human resources department, either today or any time after you leave.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

E-Mail Version

Dear Jenna:

As you know, we reviewed your file together as recently as March 4, and you saw for yourself how often you have arrived late for work by 20 minutes or more. Yet since that time, you have continued to show up at 9 a.m. or later.

Please come to see me in my office today at 2:30 p.m. to discuss next steps for addressing this continuing problem.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 14, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Your Late Arrival

Dear Jenna,

We are terminating your employment, effective immediately. A paycheck covering your wages and any monies due for unused vacation days will be sent to your home address.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

Long Letter Version

Re: Letter of Inquiry/Request for Information

February 12, 2008

Western Regional Representative

Executive Housing International

302 S. Wells St.

Sacramento, CA 98765

Dear Western Regional Representative:

I saw your company’s short-term rental service advertised on a billboard in the Los Angeles airport and would like more information on your services.

Our Los Angeles headquarters frequently holds weeklong training sessions, which are attended by sales representatives and customers from across the country. We typically get hotel rooms for these travelers, but it may be more comfortable for them and more cost-efficient for my company if we were to rent several apartments for them for the duration of the training sessions.

Please send me information on your available Los Angeles area properties, pricing and contract terms. Feel free to call me at 555.555.5555 if you have any questions or need more information.

Sincerely,

Sarah J. Taylor

Executive Sales Assistant

E-Mail Version

Dear Western Regional Representative:

Please send me information on your available Los Angeles area properties, pricing and contract terms. Feel free to call me at 555.555.5555 if you have any questions or need more information.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 12, 2008

Western Regional Representative

Executive Housing International

302 S. Wells St.

Sacramento, CA 98765

Dear Western Regional Representative:

I saw your company’s short-term rental service advertised on a billboard in the Los Angeles airport and would like more information on your services.

Please send me information on your available Los Angeles area properties, pricing and contract terms. Feel free to call me at 555.555.5555 if you have any questions or need more information.

Sincerely,

Sarah J. Taylor

Executive Sales Assistant

Long Letter Version

Re: Letter of Recognition

February 6, 2008

Kathleen Sheridan

Southeastern Sales Manager

Laitner & Laitner Manufacturing

9320 Randolph St.

Atlanta, GA 59215

Dear Kathleen:

I am pleased to let you know that you have earned Laitner & Laitner’s Top Salesperson of the Year award for 2007.

I would like to personally congratulate you on your sales success and thank you for your hard work on behalf of our company. This was an especially tough year for sales, and you did an exemplary job of exceeding the goals set for your region.

You are an outstanding salesperson and I wish you continued success at Laitner & Laitner.

Sincerely,

Charles A. Halbert

Chief Executive Officer

E-Mail Version

Dear Kathleen:

I am sending this e-mail because I wanted to give you some good news as soon as possible: You have earned Laitner & Laitner’s Top Salesperson of the Year award for 2007.

Congratulations on your sales success and thank you for your hard work on behalf of our company. This was an especially tough year for sales, yet you still did an exemplary job of exceeding the goals set for your region.

You are an outstanding salesperson and I wish you continued success at Laitner & Laitner.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 6, 2008

Kathleen Sheridan

Southeastern Sales Manager

Laitner & Laitner Manufacturing

9320 Randolph St.

Atlanta, GA 59215

Dear Kathleen:

I am pleased to let you know that you have earned Laitner & Laitner’s Top Salesperson of the Year award for 2007.

I would like to personally congratulate you on your sales success and thank you for your hard work on behalf of our company. You are an outstanding salesperson and I wish you continued success at Laitner & Laitner.

Sincerely,

Charles A. Halbert

Chief Executive Officer

Long Letter Version

Re: Letter of Recommendation for an Employee to an Outside Company

March 16, 2008

George E. Diamond

Personnel Manager

Ty-Ree Manufacturing

60228 S.W. Van Buren St.

Iowa City, IA 49502

Dear Mr. Diamond:

I am pleased to be able to recommend Diana Postulka for a position in your company. Diana is an excellent worker, a true team player and a valuable addition to any human resources department.

Diana has worked for me for more than 2 years now, serving as my assistant and the only other employee in our small human resources department. She was a recent college graduate when she started but quickly assumed the knowledge and responsibility needed to handle a number of tasks.

If you need any other information on Diana, please feel free to contact me. Otherwise, I wish you both well in your work together.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

E-Mail Version

Dear Mr. Diamond:

This e-mail is in response to your request for a reference for Diana Postulka for a position in your company.

Diana is an excellent worker, a true team player and a valuable addition to any human resources department. She has worked for me for more than 2 years now, serving as my assistant and the only other employee in our small human resources department. Diana was a recent college graduate when she started but quickly assumed the knowledge and responsibility needed to handle a number of tasks.

I wish you both well in your work together.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

George E. Diamond

Personnel Manager

Ty-Ree Manufacturing

60228 S.W. Van Buren St.

Iowa City, IA 49502

Dear Mr. Diamond:

I am pleased to be able to recommend Diana Postulka for a position in your company. Diana is an excellent worker, a true team player and a valuable addition to any human resources department.

If you need any other information on Diana, please feel free to contact me.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

Long Letter Version

Re: Letter of Recommendation for an Employee to Another Supervisor in Your Organization

March 16, 2008

To: Ralph Frederickson

From: Phyllicia Applebaum

Re: Job Candidate Diana Postulka

Dear Ralph:

I understand that Diana Postulka is a lead candidate in your search for an executive assistant.

I can wholeheartedly recommend her for the position. Diana has worked as my assistant for more than 2 years now, and I can assure you that she is an excellent worker, a true team player and a valuable addition to any department. Though I hate to lose her, I can see that she is ready to move on to more challenging work, and I would be happy to see her do so and still stay within FocalPoint.

If you need any other information on Diana, please feel free to contact me. Otherwise, I wish you both well in your work together.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

E-Mail Version

Dear Ralph:

I understand that Diana Postulka is a lead candidate in your search for an executive assistant.

I can wholeheartedly recommend her for the position.

Diana has worked as my assistant for more than 2 years now, and I can assure you that she is an excellent worker, a true team player and a valuable addition to any department. Though I hate to lose her, I can see that she is ready to move on to more challenging work, and I would be happy to see her do so and still stay within FocalPoint.

If you need any other information on Diana, please feel free to ask.

Otherwise, I wish you both well in your work together.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

To: Ralph Frederickson

From: Phyllicia Applebaum

Re: Job Candidate Diana Postulka

I understand that Diana Postulka is a lead candidate in your search for an executive assistant.

If you need any other information on Diana, please feel free to contact me.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

Long Letter Version

Re: Letter of Recommendation for an Outside Contractor

March 16, 2008

Cherese Daniels

Director of Finance

Ty-Ree Manufacturing

60228 S.W. Van Buren St.

Iowa City, IA 49502

Dear Ms. Daniels:

I understand that you are considering hiring David Phalen as a human resources consultant.

I can wholeheartedly recommend David. He has worked on many projects for me and for FocalPoint over the past 5 years and I credit him for some excellent hiring decisions during that time. David has a level of expertise that we literally cannot afford in a full-time human resources employee, but bringing him in on an as-needed basis has helped our department and our company considerably.

If you need any other information on David, please feel free to contact me.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

E-Mail Version

Dear Ms. Daniels:

I am writing to you at the request of David Phalen. I understand that you are considering hiring him as a human resources consultant.

If you need any other information on David, please feel free to respond to this message.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

Cherese Daniels

Director of Finance

Ty-Ree Manufacturing

60228 S.W. Van Buren St.

Iowa City, IA 49502

Dear Ms. Daniels:

I understand that you are considering hiring David Phalen as a human resources consultant.

I can wholeheartedly recommend David. He has worked on many projects for me over the past 5 years and I credit him for some excellent hiring decisions during that time.

If you need any other information on David, please feel free to contact me.

Sincerely,

Phyllicia Applebaum

Director of Human Resources

Long Letter Version

Re: Letter of Rejection to a Job Candidate

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

After careful deliberation, we have decided on another candidate to fill the position of IT manager for Gregg Mather.

Although you have excellent qualifications for the job, your lack of supervisory experience gave the edge to our other candidate.

Thank you for your interest in working at Gregg Mather and best of luck in your job search.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

I am sending this e-mail because I wanted to let you know as soon as possible: After careful deliberation, we have decided on another candidate to fill the position of IT manager for Gregg Mather.

Although you have excellent qualifications for the job, your lack of supervisory experience gave the edge to our other candidate.

Thank you for your interest in working at Gregg Mather and best of luck in your job search.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

After careful deliberation, we have decided on another candidate to fill the position of IT manager.

Thank you for your interest in working at Gregg Mather and best of luck in your job search.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Letter of Resignation—Leaving on Bad Terms

February 23, 2008

To: Cathy Beauchamp

From: Isaac Davis

Re: Letter of Resignation

Dear Cathy:

This letter is to inform you that I am leaving Rice Lake Marketing. I will stay for 2 weeks, as required by our company policy, but would be happy to leave earlier if you prefer.

My recent annual review, including the lack of a promised bonus and pay raise, have forced me to re-evaluate my position here. I believe that I will do better, both financially and professionally, by moving to another company.

If you have any questions regarding my departure, please contact me.

Sincerely,

Isaac Davis

Warehouse Manager

E-Mail Version

Dear Cathy:

This message is to inform you that I am leaving Rice Lake Marketing.

I will stay for 2 weeks, as required by our company policy, but would be happy to leave earlier if you prefer.

If you have any questions regarding my departure, please contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 23, 2008

To: Cathy Beauchamp

From: Isaac Davis

Re: Letter of Resignation

Dear Cathy:

This letter is to inform you that I am leaving Rice Lake Marketing. I will stay for 2 weeks, as required by our company policy, but would be happy to leave earlier if you prefer.

If you have any questions regarding my departure, please contact me.

Sincerely,

Isaac Davis

Warehouse Manager

Long Letter Version

Re: Letter of Resignation—Leaving on Good Terms

February 9, 2008

To: Cathy Beauchamp

From: Isaac Davis

Re: Letter of Resignation

Dear Cathy:

I hope that it will not come as too much of a surprise to you that I have accepted a position with another company. Because of the current conditions at Rice Lake Marketing, including the recent layoffs, I thought it best for my future if I found employment elsewhere.

With this letter, I am giving my 2 weeks’ notice; February 23 will be my last day of work before I start my new job as operations manager at Gershon Press Inc.

It has been a pleasure to work for you, and I wish you and all my colleagues in the operations department good luck in the months ahead.

Sincerely,

Isaac Davis

Warehouse Manager

E-Mail Version

Dear Cathy:

I hope that it will not come as too much of a surprise to you that I have accepted a position with another company.

Because of the current conditions at Rice Lake Marketing, including the recent layoffs, I thought it best for my future if I found employment elsewhere.

With this message, I am giving my 2 weeks’ notice; February 23 will be my last day of work before I start my new job as operations manager at Gershon Press Inc.

It has been a pleasure to work for you, and I wish you and all my colleagues in the operations department good luck in the months ahead.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 9, 2008

To: Cathy Beauchamp

From: Isaac Davis

Re: Letter of Resignation

Dear Cathy:

I thought it best for my future if I found employment elsewhere, so I have accepted a position with another company.

With this letter, I am giving my 2 weeks’ notice; February 23 will be my last day of work here.

It has been a pleasure to work for you, and I wish you and all my colleagues in the operations department good luck in the months ahead.

Sincerely,

Isaac Davis

Warehouse Manager

Long Letter Version

Re: Letter of Sympathy for an Illness or Misfortune

February 19, 2008

Terry Knight

932 N. Washington St.

Tampa, FL 48853

Dear Terry:

Thank you for letting me know about your recent diagnosis. I am honored that you shared such a personal and important disclosure with me.

I am sure that your treatments and your overall health will prevent you from coming to work on a regular basis over the next few months. I want to assure you that through this ordeal, and after it, you will have a job at Tampa Glassworks. I hope that this assurance will help you concentrate on what really matters: getting healthy and strong.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

E-Mail Version

Dear Terry:

Thank you for letting me know about your recent diagnosis. I am honored that you shared such a personal and important disclosure with me.

I understand that your treatments will prevent you from coming to work on a regular basis over the next few months. I want to assure you that through this ordeal, and after it, you will have a job at Tampa Glassworks.

I hope that this assurance will help you concentrate on what really matters: getting healthy and strong.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

Terry Knight

932 N. Washington St.

Tampa, FL 48853

Dear Terry:

Thank you for letting me know about your recent diagnosis. I am honored that you shared such a personal and important disclosure with me.

I want to assure you that through your ordeal, and after it, you will have a job at Tampa Glassworks. I hope that this assurance will help you concentrate on what really matters: getting healthy and strong.

If there is anything that I can do to help you and your family, please let me know.

Sincerely,

Ivan Petrovic

President and Chief Executive Officer

Long Letter Version

Re: Letter Outlining an Employee Problem

February 27, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Problem with Your Work

Dear Jenna:

In going over the past month’s call reports, I noticed seven errors in your log entries. I have attached copies of these pages for your review.

After working with you for 6 months, I know that you are an intelligent person who is capable of excellent work. I also know that you can apply yourself to your daily tasks and improve on your recent performance. That is what you need to do, Jenna, to ensure your professional success and to ensure the success of our department and our company.

I do not feel that this situation calls for disciplinary action; however, I ask that you concentrate on improving your professional demeanor over the next few weeks. In the meantime, if there is anything you would like to discuss, please feel free to stop by my office any time.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

E-Mail Version

Dear Jenna:

In going over the past month’s call reports, I noticed seven errors in your log entries. I have attached PDFs of these pages for your review.

After working with you for 6 months, I know that you are an intelligent person who is capable of excellent work.

I also know that you can apply yourself to your daily tasks and improve on your recent performance. That is what you need to do, Jenna, to ensure your professional success and to ensure the success of our department and our company.

I do not feel that this situation calls for disciplinary action; however, I ask that you concentrate on improving your professional demeanor over the next few weeks.

In the meantime, if there is anything you would like to discuss, please feel free to stop by my office any time.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 27, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Problem with Your Work

Dear Jenna,

In going over the past month’s call reports, I noticed seven errors in your log entries. I have attached copies of these pages for your review.

I do not feel that this situation calls for disciplinary action; however, I ask that you concentrate on improving your professional demeanor over the next few weeks. If there is anything you would like to discuss, please feel free to stop by my office any time.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

Long Letter Version

Re: Letter Outlining Delivery Specifications

January 13, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

I will be your contact for matters related to the delivery of goods to Granger Assembly National and my department here in Kansas City will handle all your shipments.

I have enclosed a copy of our delivery specifications, which are also available in the vendor section of our Web site at www.grangeran.com/vendors.html. We ask that all vendors adhere to each stated requirement in the document, paying particular attention to our requirements for pallet height and noncompliance fees, which are found in Section Two.

Also, please note that we have listed three preferred carriers for deliveries. If you choose to use a carrier that is not listed here, you may do so, but Granger Assembly National will not pay for the use of an outside carrier. We also do not accept cash on delivery (c.o.d.).

Please review all the delivery specifications and let me know if you have any questions or concerns.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

Let me introduce myself: I will be your contact for matters related to the delivery of goods to Granger Assembly National, and my department here in Kansas City will handle all your shipments.

I have attached a PDF of our delivery specifications, which are also available at www.grangeran.com/vendors.html.

We ask that all vendors adhere to each stated requirement in the document, paying particular attention to our requirements for pallet height and noncompliance fees, which are found in Section Two.

Please review all the delivery specifications and respond to this e-mail if you have any questions or concerns.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 13, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

I have enclosed a copy of Granger Assembly National’s Delivery Specifications, which are also available in the vendor section of our Web site at www.grangeran.com/vendors.html. We ask that all vendors adhere to each stated requirement in the document, paying particular attention to our requirements for pallet height and noncompliance fees, which are found in Section Two.

Please review all the delivery specifications and let me know if you have any questions or concerns.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Outlining Employee Problem and Disciplinary Course of Action

February 27, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Your Late Arrival

Dear Jenna:

Yesterday, February 26, and today, I noticed that you were 20 minutes late and 45 minutes late, respectively. Jenna, we have discussed your chronic late arrivals several times in person, but the message does not seem to be getting through: It is very important that you be at your desk and ready to answer your phone by 8:45 a.m. every workday morning.

A copy of this letter will be placed in your permanent personnel file, and if further problems occur, this record will be taken into account. Our company policy states that if you are late one more time after receiving this letter, the next step will be to place you on probation, and the step after that will be immediate termination. I certainly hope that it does not come to that, but I would like to stress that this has become a serious issue and we need to ensure that you change this bad habit before it costs you your job.

If you have any questions regarding this course of disciplinary action, please come and talk to me.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

E-Mail Version

Dear Jenna:

Yesterday and today, I noticed that you were 20 minutes late and 45 minutes late, respectively.

Jenna, we have discussed your chronic late arrivals several times in person, but the message does not seem to be getting through: It is very important that you be at your desk and ready to answer your phone by 8:45 a.m. every workday morning.

A printed copy of this e-mail will be placed in your permanent personnel file and if further problems occur, this record will be taken into account. Our company policy states that if you are late one more time after receiving this letter, the next step will be to place you on probation, and the step after that will be immediate termination. I certainly hope that it does not come to that, but I would like to stress that this has become a serious issue and we need to ensure that you change this bad habit before it costs you your job.

If you have any questions regarding this course of disciplinary action, please come and talk to me any time that I am free.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 27, 2008

To: Jenna Sinclair

From: Kelly O’Donnell

Re: Your Late Arrival

Dear Jenna,

A copy of this letter will be placed in your permanent personnel file, and if further problems occur, this record will be taken into account. Our company policy states that the next step will be to place you on probation, and the step after that will be immediate termination.

If you have any questions regarding this course of disciplinary action, please come and talk to me.

Sincerely,

Kelly O’Donnell

Telemarketing Manager

Long Letter Version

Re: Letter Outlining Job Offer, Benefits and Salary

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Congratulations on your new position as Gregg Mather’s IT manager. This letter outlines the terms we agreed to on the phone. Please review it carefully and contact me immediately if you have any questions or concerns with any of this information.

Your employment will start on Monday, April 18. You will report to my office at 8:30 a.m. on that date.
Your annual salary, before taxes, will be $120,000, payable every 2 weeks. This salary is subject to review every year.
Gregg Mather offers flex time to all employees. You can choose a start time between 7 a.m. and 8:30 a.m. and work a 9-hour day. This does not include an hour for lunch.
You will enjoy all current employee benefits offered by Gregg Mather, including PPO/HMO health insurance, a 401(k) retirement plan and more. Please review the enclosed booklet on our benefits for employees.
During your first year of employment, you will receive 2 weeks’ paid vacation and 10 personal days. Your personal days are to be used if you are sick.

If I do not hear from you within the next week, I will assume that you accept these terms, and will look forward to seeing you at 8:30 a.m. on April 18.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

Congratulations on your new position as Gregg Mather’s IT manager.

This message outlines the terms we agreed to on the phone. Please review it carefully and reply immediately if you have any questions or concerns with any of this information.

Your employment will start on Monday, April 18. You will report to my office at 8:30 a.m. on that date.
Your annual salary, before taxes, will be $120,000, payable every 2 weeks. This salary is subject to review every year.
Gregg Mather offers flex time to all employees. You can choose a start time between 7 a.m. and 8:30 a.m. and work a nine-hour day. This does not include an hour for lunch.
You will enjoy all current employee benefits offered by Gregg Mather, including PPO/HMO health insurance, a 401(k) retirement plan and more. Please review the enclosed booklet on our benefits for employees.
During your first year of employment, you will receive 2 weeks’ paid vacation and 10 personal days. Your personal days are to be used if you are sick.

If I do not hear from you within the next week, I will assume that you accept these terms and will look forward to seeing you at 8:30 a.m. on April 18.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 3, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Congratulations on your new position as Gregg Mather’s new IT manager. Please review the terms of your employment carefully and contact me immediately with any questions.

Your employment will start on Monday, April 18. Report to my office at 8:30 a.m.
Your annual salary, before taxes, will be $120,000, payable every 2 weeks.
You can choose a start time between 7 a.m. and 8:30 a.m. and work a 9-hour day. This does not include an hour for lunch.
Please review the enclosed booklet on our benefits for employees.
During your first year of employment, you will receive 2 weeks’ paid vacation and 10 personal/sick days.

If I do not hear from you within the next week, I will assume that you accept these terms and will look forward to seeing you at 8:30 a.m. on April 18.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Letter Outlining Salary Increase or Promotion

February 19, 2008

To: Beth Cahill

From: Lawrence Gallagher

Re: Salary Considerations

Dear Beth:

This memo confirms the changes agreed to in our discussion during your annual review on February 15.

With your three percent increase, your new annual salary will be $73,500. Your March 14 paycheck will include this increase, retroactive to February 15. Please note that your deductions for state and federal taxes and your 401(k) contribution will be slightly higher because of this increase.

If you have any questions or concerns regarding your paychecks or benefits beginning in mid-April, please contact our human resources department.

Once again, congratulations on your excellent review.

Sincerely,

Lawrence Gallagher

Director of Marketing

E-Mail Version

Dear Beth:

This e-mail confirms the changes agreed to in our discussion during your annual review on February 15.

With your three percent increase, your new annual salary will be $73,500. Your March 14 paycheck will include this increase, retroactive to February 15.

Please note that your deductions for state and federal taxes and your 401(k) contribution will be slightly higher because of this increase.

If you have any questions or concerns regarding your paychecks or benefits beginning in mid-April, please contact our human resources department.

Once again, congratulations on your excellent review.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

To: Beth Cahill

From: Lawrence Gallagher

Re: Salary Considerations

Dear Beth,

This memo confirms that your new annual salary will be $73,500. Your March 14 paycheck will include this increase, retroactive to February 15.

If you have any questions or concerns regarding your paychecks or benefits beginning in mid-April, please contact our human resources department.

Once again, congratulations on your excellent review.

Sincerely,

Lawrence Gallagher

Director of Marketing

Long Letter Version

Re: Letter Providing a Reference for a Vendor

January 15, 2008

Mark Broder Jr.

President

Corporate Reports Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Broder:

This letter is in response to your request for information on VGB Binders Inc.

Brink Information Services (BIS) regularly purchases products from VGB Binders and has done so for more than 4 years. In fact, they are our main supplier of binders and other packaging for our published booklets. I would estimate that we do approximately $700,000 in business annually with them.

VGB Binders has always been prompt and accurate in their shipments, even on our occasional rush orders. Their customer service staff is knowledgeable and able to handle complex questions and requests. Their warehouse and delivery staffs are diligent about following our shipping requirements.

Please let me know if you require more information on our experience as customers of VGB Binders.

Sincerely,

Marianne Drover

Purchasing Department

E-Mail Version

Dear Mr. Broder:

I would be happy to provide a reference for VGB Binders Inc.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 15, 2008

Mark Broder Jr.

President

Corporate Reports Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Broder:

Brink Information Services (BIS) regularly purchases products from VGB Binders and has done so for more than 4 years.

Sincerely,

Marianne Drover

Purchasing Department

Long Letter Version

Re: Letter Providing Credit References

January 13, 2008

Ricardo Garcia

Director of Finance

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Mr. Garcia:

This letter is in response to your request for three credit references for Occupational Health Inc. I have attached a list of four of our current suppliers, along with contact information for our bank. All references have been alerted that you or someone from your company will be contacting them.

Please let me know if you require any additional information in order to provide us with a line of credit from Medi-Stock. Otherwise, I will look forward to hearing from you regarding our new payment arrangements.

Sincerely,

Daniel J. Rak

Chief Financial Officer

E-Mail Version

Dear Mr. Garcia:

This message is in response to your request for credit references for Occupational Health Inc.

I have attached a PDF of a list of four of our current suppliers, along with contact information for our bank. All references have been alerted that you or someone from your company will be contacting them.

Please let me know if you require any additional information in order to provide us with a line of credit from Medi-Stock.

Otherwise, I will look forward to hearing from you regarding our new payment arrangements.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 13, 2008

Ricardo Garcia

Director of Finance

Medi-Stock Inc.

592 Wells St.

Topeka, KS 66921

Dear Mr. Garcia:

Please let me know if you require any additional information in order to provide us with a line of credit from Medi-Stock.

Sincerely,

Daniel J. Rak

Chief Financial Officer

Long Letter Version

Re: Letter Refusing Request for Donation

April 2, 2008

Carlos Del Valle

President

Del Valle Enterprises

934 S. Hubbard St.

Indianapolis, IN 63903

Dear Mr. Del Valle:

This letter is in response to your request for help for the Indy Coalition to End Homelessness.

Though I agree that this cause is an important one and believe that your efforts to support the coalition are commendable, we are unable to contribute at this time.

It is difficult to turn down your request, but Midwest Industries has limited funds available for charitable contributions and we have already allocated those funds to other causes.

Good luck with your fund-raising efforts; I am sure that you will do an outstanding job.

Sincerely,

Thomas T. Brinks

Chief Executive Officer

E-Mail Version

Dear Mr. Del Valle:

Though I agree that the Indy Coalition to End Homelessness is an important cause and believe that your efforts to support the coalition are commendable, we are unable to contribute at this time.

It is difficult to turn down your request. Unfortunately, Midwest Industries has limited funds available for charitable contributions and we have already allocated those funds to other causes.

Good luck with your fund-raising efforts; I am sure that you will do an outstanding job.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 2, 2008

Carlos Del Valle

President

Del Valle Enterprises

934 S. Hubbard St.

Indianapolis, IN 63903

Dear Mr. Del Valle:

This letter is in response to your request for help for the Indy Coalition to End Homelessness.

Though I agree that this cause is an important one and believe that your efforts to support the coalition are commendable, we are unable to contribute at this time.

Sincerely,

Thomas T. Brinks

Chief Executive Officer

Long Letter Version

Re: Letter Refusing Request for Salary Increase or Promotion

January 24, 2008

To: Beth Cahill

From: Lawrence Gallagher

Re: Salary Considerations

Dear Beth:

I received your note of January 18 regarding your upcoming annual review. Rather than wait for our in-person meeting in February, I wanted to respond immediately.

First, let me reinforce that TRX has a set salary range for each position, and no exceptions can be made to those ranges. The salary range for your position is $60,000 to $70,000. As long as you stay in your current job, and until those salary ranges are adjusted by TRX’s human resources department, your salary cannot exceed $70,000.

Second, though I understand that you have been doing additional work in the past few months, I must point out that everyone here (and, indeed, in most companies in the United States) is working harder than ever. This is the state of our economy; we must all work harder than we used to. While I agree that your work is of excellent quality, I cannot reward you for handling additional responsibilities, as this is true of every employee here at TRX.

When we sit down for your annual review, I would be happy to discuss how I perceive your work. However, I want to stress that your initial request is unrealistic.

Sincerely,

Lawrence Gallagher

Director of Marketing

E-Mail Version

Dear Beth:

Rather than wait for our in-person meeting in February, I wanted to respond to your e-mail immediately.

First, let me reinforce that TRX has a set salary range for each position, and no exceptions can be made to those ranges.

The salary range for your position is $60,000 to $70,000. As long as you stay in your current job, and until those salary ranges are adjusted by TRX’s human resources department, your salary cannot exceed $70,000.

Though I agree that your work is of excellent quality, I cannot reward you for handling additional responsibilities, as this is true of every employee here at TRX.

When we sit down for your annual review, I would be happy to discuss how I perceive your work. However, I want to stress that your initial request is unrealistic.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 24, 2008

To: Beth Cahill

From: Lawrence Gallagher

Re: Salary Considerations

Dear Beth,

I received your note of January 18 regarding your upcoming annual review. Rather than wait for our in-person meeting in February, I wanted to respond immediately.

First, let me reinforce that TRX has a set salary range for each position, and no exceptions can be made to those ranges. The salary range for your position is $60,000 to $70,000.

Second, while I understand that you have been doing additional work, I must point out that everyone here is working harder than ever. I cannot reward you for handling additional responsibilities, as this is true of every employee here at TRX.

When we sit down for your annual review, I would be happy to discuss how I perceive your work. However, I want to stress that your initial request is unrealistic.

Sincerely,

Lawrence Gallagher

Director of Marketing

Long Letter Version

Re: Letter Rejecting Proposal/Bid from Vendor

April 8, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

We received your February 14 proposal for the project of creating and duplicating 5,000 promotional CDs for Clearcut Industries.

This letter is to inform you that we have rejected your proposal because it did not meet several of our criteria as stated in the original request: You did not supply any business references or a step-by-step schedule for the work. Therefore, we have chosen another company to work on the project.

Thank you for your time and effort in preparing the proposal.

Sincerely,

Charles Cutter

Marketing Manager

E-Mail Version

Dear Mr. Antolini:

We received your proposal for creating and duplicating 5,000 promotional CDs for Clearcut Industries.

We have rejected your proposal because it did not meet several of our criteria as stated in the original request: You did not supply any business references or a step-by-step schedule for the work.

Thank you for your time and effort in preparing the proposal.

<e-mail signature including name, title, company and contact information>

Short Letter Version

April 8, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

We received your proposal for creating and duplicating 5,000 promotional CDs for Clearcut Industries.

This letter is to inform you that we have rejected your proposal because it did not meet several of our criteria as stated in the original request. Therefore, we have chosen another company to work on the project.

Thank you for your time and effort in preparing the proposal.

Sincerely,

Charles Cutter

Marketing Manager

Long Letter Version

Re: Letter Reminding Customer to Visit Web Site

January 14, 2008

Henry Franklin

198 Stockton Dr.

Dayton, OH 58823

Dear Mr. Franklin:

It is impossible to beat the convenience of ordering apparel from a catalog . . . or is it?

If you have not visited Knit-Wits’ Web site at www.knitwits.com lately, you should check it out. You can find all the shirts, sports apparel and outerwear we feature in our catalogs—and more. Even better, we regularly offer special Web-only discounts on selected items.

Perhaps you are not comfortable ordering and paying for items online. If that is the case, let me assure you that your information is 100 percent secure on www.knitwits.com. Your personal information, including your credit card number, is just as safe as if you were to send in a hard copy order form or speak with one of our telephone representatives.

We will continue to offer our customers a variety of ways to browse our products and place their orders. Once you see how quickly and easily you can shop on www.knitwits.com, I think you will agree: You cannot beat the convenience of ordering apparel online!

Sincerely,

Tanya Ludovic

Director of Customer Relations

E-Mail Version

Dear Mr. Franklin:

You cannot beat the convenience of ordering apparel from a catalog . . . or can you?

If you have not visited www.knitwits.com lately, you should. You can find all the shirts, sports apparel and outerwear we feature in our catalogs—and more. Even better, we regularly offer special Web-only discounts on selected items.

Knit-Wits will continue to offer our customers a variety of ways to browse our products and place their orders. Once you see how quickly and easily you can shop on www.knitwits.com, I think you will agree: You cannot beat the convenience of ordering apparel online!

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 14, 2008

Henry Franklin

198 Stockton Dr.

Dayton, OH 58823

Dear Mr. Franklin:

It is impossible to beat the convenience of ordering apparel from a catalog . . . or is it?

If you have not visited Knit-Wits’ Web site at www.knitwits.com lately, you should. You can find all the shirts, sports apparel and outerwear we feature in our catalogs—and more. Even better, we regularly offer special Web-only discounts on selected items.

We will continue to offer our customers a variety of ways to browse our products and place their orders. Once you see how quickly and easily you can shop on www.knitwits.com, I think you will agree: It is impossible to beat the convenience of ordering apparel online!

Sincerely,

Tanya Ludovic

Director of Customer Relations

Long Letter Version

Re: Letter Replying to Inquiry/Request for Information

February 16, 2008

Sarah J. Taylor

Executive Sales Assistant

Focal Financial Services Inc.

5943 Broadway, Suite 2300

Los Angeles, CA 90000

Dear Ms. Taylor:

Thank you for contacting me regarding your company’s needs for short-term rental properties in the Los Angeles area. I am confident that Executive Housing International can provide accommodations that will make your out-of-town visitors more comfortable while saving you money on hotel rooms.

Please find enclosed a brochure that outlines our services, a map showing available apartment locations, a price list and a sample contract. I will call you within the week to follow up and see if I can provide further information to help you make a decision. If you or your sales manager would like a walk-through of one or more of our rental properties, I would be happy to schedule one.

Thank you again for your interest, and I will talk to you soon.

Sincerely,

Carmen Gutierrez

Western Regional Representative

E-Mail Version

Dear Ms. Taylor:

Please find attached a brochure that outlines our services, along with some other information. I will call you within the week to see if I can provide further information.

If you or your sales manager would like a walk-through of one or more of our rental properties, I would be happy to schedule one.

Thank you again for your interest, and I will talk to you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 16, 2008

Sarah J. Taylor

Executive Sales Assistant

Focal Financial Services Inc.

5943 Broadway, Suite 2300

Los Angeles, CA 90000

Dear Ms. Taylor:

Please find enclosed the information you requested. Thank you again for your interest, and I will call you soon to follow up.

Sincerely,

Carmen Gutierrez

Western Regional Representative

Long Letter Version

Re: Letter Requesting a Meeting with Your Supervisor

February 6, 2008

To: Glenda Newman

From: Marvin Edelmann

Re: Meeting Request

Glenda:

The topic of automating the warehouse has come up several times in the past 2 months. I do not know if there are plans in the works to undertake automation here at El-tronics, but I have some ideas on the topic. I have been reading articles in trade journals and speaking with other warehouse managers and would like to discuss my ideas with you one-on-one.

Would your schedule allow a 1- or 2-hour meeting sometime this week? We can get together immediately after the departmental meeting on Wednesday if that works for you or perhaps later that day. I am free any time except Thursday from 1 p.m. to 2 p.m.; I have a conference call with Hi-Rite Industries at that time.

Please take a look at your calendar and let me know what would work best for you.

Sincerely,

Marvin Edelmann

Warehouse Supervisor

E-Mail Version

Glenda:

I know that the topic of automating the warehouse has come up several times in the past 2 months. I am unsure whether there are plans to undertake automation here at El-tronics, but I have some ideas on the topic. I have been reading articles in trade journals and speaking with other warehouse managers and would like to discuss my ideas with you one-on-one.

Would your schedule allow a 1- or 2-hour meeting sometime this week?

We can get together immediately after the departmental meeting on Wednesday or perhaps later that day. I am free any time except Thursday from 1 p.m. to 2 p.m.

Please take a look at your calendar and let me know what would work best for you.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 6, 2008

To: Glenda Newman

From: Marvin Edelmann

Re: Meeting Request

Glenda:

Would your schedule allow a 1- or 2-hour meeting sometime this week? Please take a look at your calendar and let me know what would work best for you.

Sincerely,

Marvin Edelmann

Warehouse Supervisor

Long Letter Version

Re: Letter Requesting Additional Financial Information on a Customer

February 23, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

I received Arrowdyne Industries’ application for credit from Recycled Metal Inc. and passed it on to our financial department for processing. I have been told that your application is incomplete and cannot be processed until additional information has been provided.

It seems that there is information missing from section three of the application, which covers your company’s bank accounts. I have attached a copy of the original form; please fill in the third section, complete with contact information for your bank(s) and relevant account numbers. You can fax the completed form directly to our financial department to the attention of Credit Application Processing at 555.555.5555.

The sooner you can supply this information the sooner we can process your application and, I hope, offer you a line of credit sufficient to your purchasing needs with Recycled Metal Inc.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

I received Arrowdyne Industries’ application for credit from Recycled Metal Inc. and passed it on to our financial department for processing.

I have been told that your application is incomplete and cannot be processed until additional information has been provided.

It seems that there is information missing from section three of the application, which covers your company’s bank accounts. I have attached a PDF of the original form; please fill in the third section, complete with contact information for your bank(s) and relevant account numbers.

You can fax the completed form directly to our financial department to the attention of Credit Application Processing at 555.555.5555.

The sooner you can supply this information the sooner we can process your application and, I hope, offer you a line of credit sufficient to your purchasing needs with Recycled Metal Inc.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 23, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

It seems that there is information missing from section three of your application for credit from Recycled Metal Inc., which covers your company’s bank accounts. I have attached a copy of the original form; please fill in the third section with contact information for your bank(s) and relevant account numbers and fax the form to our financial department to the attention of Credit Application Processing at 555.555.5555.

Thank you.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Letter Requesting Appointment with Existing Customer

March 2, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

The last time we spoke, I promised to touch base and see if you had questions or concerns on the Payroll Plus services you contracted for. It has been more than 2 months, and I am eager to hear how your department is enjoying the services.

I will be in your area next week and would like a chance to see you again in person. We have a few new value-added features that will be available in second quarter 2008 that I would like to discuss with you.

I will be in touch within the week to set up a mutually convenient time to meet. I look forward to speaking with you again.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ed,

The last time I spoke with you, I promised to touch base and see if you had questions on your Payroll Plus services.

I will be in your area next week and would like a chance to see you again. We have a few new value-added features that will be available in second quarter 2008 that I would like to discuss with you.

I will be in touch shortly to set up a mutually convenient time to meet.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 2, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

The last time we spoke, I promised to touch base and see if you had questions or concerns on our Payroll Plus services.

I will be in your area next week and would like a chance to see you again in person. We have a few new value-added features that I would like to discuss with you.

I will give you a call within the week to arrange a convenient time for us to meet.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Letter Requesting Appointment with Prospective Customer

February 8, 2008

Miriam Suarez, CPA

Director of Finances

White Mountain Trucking Co.

765 W. Jackson St.

Denver, CO 77965

Dear Ms. Suarez:

Many of your corporate neighbors in Denver enjoy payroll services that are convenient, customized and cost-effective compared with the competition. I know this because they are my customers.

Let me introduce myself and my company, Payroll Plus. Our national size and scope gives Payroll Plus the expertise your company needs to meet federal, state and local payroll regulations. We customize our products and services for each client. Whatever your specific payroll needs, including employee withholding, information accessibility or office-by-office customization, Payroll Plus can meet those needs.

We offer state-of-the-art, easy-to-use Web-based technology so you can control, view and update your payroll information as needed. Finally, we guarantee our services 100 percent and accept full liability for any payroll-related penalties that may arise.

I am frequently in Denver to meet with my clients and would like the opportunity to speak with you in person regarding your payroll needs and your level of satisfaction with your current service. I am confident that within 15 or 20 minutes I can provide a cost estimate for a customized service package that will meet or exceed all your payroll needs.

Please expect a phone call from me within the week. I will touch base with you to set up a mutually convenient time for us to meet. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ms. Suarez:

Many of your corporate neighbors in Denver enjoy payroll services that are convenient, customized to their needs and cost-effective compared with the competition. I know this because they are my customers.

My company, Payroll Plus, offers many benefits that other payroll services cannot match.

Our national size and scope provides the expertise your company needs to meet federal, state and local payroll regulations.
We customize our products and services for each client. Whatever your payroll needs, including employee withholding, information accessibility or state-by-state or office-by-office customization, Payroll Plus can meet those needs.
We offer state-of-the-art, easy-to-use Web-based technology so that you can access and update your payroll information.
We guarantee our services 100 percent and will accept liability for any payroll-related penalties that may arise.

I am frequently in Denver to meet with my clients and would welcome a chance to speak with you in person regarding your payroll needs and your level of satisfaction with your current service.

Please let me know when would be a convenient time for us to meet.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 8, 2008

Miriam Suarez, CPA

Director of Finances

White Mountain Trucking Co.

765 W. Jackson St.

Denver, CO 77965

Dear Ms. Suarez:

The national size and scope of Payroll Plus provides the expertise your company needs to meet federal, state and local payroll regulations.

We customize our products and services for each client. Whatever your payroll needs, including employee withholding, information accessibility or office-by-office customization, Payroll Plus can meet those needs. Our easy-to-use Web-based technology allows you to view and update your payroll information, and we guarantee our services 100 percent.

I would welcome a chance to speak with you regarding your payroll needs. I am confident that within 20 minutes I can provide a cost estimate for a customized service package that will meet or exceed all your payroll needs.

I will touch base with you next week to set up a convenient time for us to meet.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Letter Requesting Appointment

January 30, 2008

Bernard Golee

Accountant

Figura, Straus and Spitz Accounting

4214 North Ave., #500

Boston, MA 12134

Dear Mr. Golee:

Before we get any further into 2008, I suggest that we meet in person to discuss our 2007 audit. Based on the audit your company performed last year, I think we can avoid any confusion and ease the process with an in-depth meeting.

The conversation will probably take at least an hour, as I think we need to go over our accounts fairly thoroughly as well as discuss the process and outline a timeframe for the audit.

Please call me to discuss possible times for our discussion. The earlier we can meet the better. I look forward to hearing from you.

Sincerely,

Tony Marchesani

Chief Financial Officer

E-Mail Version

Dear Mr. Golee:

The conversation will probably take at least an hour, as I think we need to go over our accounts fairly thoroughly as well as discuss the process and outline a timeframe for the audit.

Please respond with some possible times for our discussion. The earlier we can meet the better.

I look forward to hearing from you.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Bernard Golee

Accountant

Figura, Straus and Spitz Accounting

4214 North Ave., #500

Boston, MA 12134

Dear Mr. Golee:

Before we get any further into 2008, I suggest that we meet in person to discuss our 2007 audit. The conversation will probably take at least an hour, as I think we need to go over our accounts fairly thoroughly as well as discuss the process and outline a timeframe for the audit.

Please call me to discuss possible times for our discussion.

Sincerely,

Tony Marchesani

Chief Financial Officer

Long Letter Version

Re: Letter Requesting Business References for Vendor

January 15, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Our purchasing agent, Marianne Drover, would like to add VGB Binders to our list of approved vendors. To do this, I will need to verify your company’s financial and professional status.

Please provide us with three current customer references and information on your bank accounts using the enclosed form. Be sure to supply all information, including a contact name and title, direct phone number, company name and complete mailing address.

We will contact each of these references immediately after receiving the information. Once we have ascertained your good standing, I will notify you of your status as a vendor for Brink Information Services.

Thank you for your cooperation with this matter. I look forward to doing business with VGB Binders.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

Brink Information Services (BIS) would like to begin ordering your company’s products.

Before we do so, however, I need to verify your company’s financial and professional status.

Please provide us with three current customer references and information on your bank accounts using the attached PDF. Be sure to supply all information, including a contact name and title, direct phone number, company name and complete mailing address.

We will contact each of these references immediately after receiving the information. Once we have ascertained your good standing, I will notify you of your status as a vendor for BIS.

Thank you for your cooperation in this matter. I look forward to doing business with VGB Binders.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 15, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

In order to add VGB Binders to our list of approved vendors, I need to verify your company’s status.

Please provide us with three current customer references and information on your bank accounts using the enclosed form.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter Requesting Credit References for a Customer

February 23, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your interest in setting up a line of credit from Recycled Metal Inc.

In order to process your request, we will need contact information for three credit references. Please supply all information, including a contact name and title, direct phone number, company name and complete mailing address for three businesses from which Arrowdyne currently purchases materials.

The enclosed form contains instructions and return information.

Our financial department will contact each of these references immediately after receiving the information. Once they have ascertained your good standing, I will notify you of our decision.

Again, I thank you for your interest and would like to remind you that you can now order from us with a check or credit card while you wait for your application for credit to be approved.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

Thank you for your interest in setting up a line of credit from Recycled Metal Inc.

The attached PDF form contains instructions and return information.

Our financial department will contact each of these references immediately after receiving the information. Once they have ascertained your good standing, I will notify you of our decision.

Again, I thank you for your interest and would like to remind you that you can now order from us with a check or credit card while you wait for your application for credit to be approved.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 23, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your interest in setting up a line of credit from Recycled Metal Inc.

In order to process your request, we will need contact information for three credit references. The enclosed form contains instructions and return information.

Our financial department will contact each of these references immediately after receiving the information. Once they have ascertained your good standing, I will notify you of our decision.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Letter Requesting Customer Feedback

March 27, 2008

Jill A. Sanders

4002 W. Rush St.

Indianapolis, IN 48821

Dear Ms. Sanders:

Every aspect of how Knit-Wits serves customers like you is regularly reviewed and carefully analyzed. One of the most important components of these reviews is gathering feedback directly from our customers.

It is because of suggestions and responses from our customers that we have made changes such as the following:

offering more options for shipping carriers
adding a line of children’s apparel
extending our hours for telephone ordering

As one of our valued customers, you can help us improve our service, our products and our overall way of doing business. Please take a few minutes to fill out the enclosed questionnaire on your experience dealing with Knit-Wits.

Thank you in advance for sharing your thoughts with us. We appreciate your time and effort in providing feedback to us.

Sincerely,

Tanya Ludovic

Director of Customer Relations

E-Mail Version

Dear Ms. Sanders:

It is because of suggestions and responses from our customers that we have made changes such as the following:

offering more options for shipping carriers
adding a line of children’s apparel
extending our hours for telephone ordering

As one of our valued customers, you can help us improve our service, our products and our overall way of doing business. Please take a few minutes to fill out our online questionnaire at www.knitwits.com. You will also find exclusive online bargains on our Web site, so visit www.knitwits.com now!

Thank you in advance for sharing your thoughts with us. We appreciate your time and effort in providing feedback to us.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 27, 2008

Jill A. Sanders

4002 W. Rush St.

Indianapolis, IN 48821

Dear Ms. Sanders:

You can help us improve our service, our products and our overall way of doing business. Please take a few minutes to fill out the enclosed questionnaire on your experience dealing with Knit-Wits.

Thank you in advance for sharing your thoughts with us.

Sincerely,

Tanya Ludovic

Director of Customer Relations

Long Letter Version

Re: Letter Requesting Donation

March 27, 2008

Thomas T. Brinks

Chief Executive Officer

Midwest Industries

822 N. Damen Ave., Suite 350

Indianapolis, IN 63903

Dear Mr. Brinks:

I believe it is important for businesses to give back to their communities. That is why Del Valle Enterprises is supporting the Indy Coalition to End Homelessness. We are raising funds for the coalition, encouraging our employees to volunteer and generally spreading the word about this important Indianapolis cause.

In addition to personally pledging $5,000 to the coalition, I have set a personal goal to raise $100,000 through my professional contacts. A corporate contribution of just $100 will provide food and shelter for five homeless people for a week; a contribution of $500 will help one person get off the street permanently.

Please help us help the coalition to alleviate homelessness in our community. Your organization can send a tax-deductible contribution using the enclosed form and envelope.

Sincerely,

Carlos Del Valle

President

E-Mail Version

Dear Mr. Brinks:

In addition to personally pledging $5,000 to the coalition, I have set a personal goal to raise $100,000 through my professional contacts.

A corporate contribution of just $100 will provide food and shelter for five homeless people for a week.
A corporate contribution of $500 will help one person get off the street permanently.
A corporate contribution of $1,000 will ensure a family is moved to low-income housing.

Please help us help the coalition to alleviate homelessness in our community. Your organization can send a tax-deductible contribution using the attached form.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 27, 2008

Thomas T. Brinks

Chief Executive Officer

Midwest Industries

822 N. Damen Ave., Suite 350

Indianapolis, IN 63903

Dear Mr. Brinks:

I believe it is important for businesses to give back to their communities. That is why Del Valle Enterprises is supporting the Indy Coalition to End Homelessness. In addition to personally pledging $5,000 to the coalition, I have set a personal goal to raise $100,000 through my professional contacts.

Please help us help the coalition to alleviate homelessness in our community. Your organization can send a tax-deductible contribution using the enclosed form and envelope.

Sincerely,

Carlos Del Valle

President

Long Letter Version

Re: Letter Requesting Employee Donations to Charity

February 2, 2008

To: All El-tronics Employees

From: Grace Whittington

Re: Help for the Homeless Fund

Every year, we select a good cause for El-tronics to adopt. In years past, we have helped to build houses with Habitat for Humanity, supported needy children in Sierra Leone and given our time and money to charities for the families of Sept. 11 victims.

This year, El-tronics has selected a local cause. The Help for the Homeless Fund is a charity based here in Cleveland that not only feeds and shelters the homeless in our metropolitan area, but provides counseling and funding to help get some of these people off the streets and employed.

I am asking each of you to consider making a cash donation to this good cause. It need not be a large donation, but whatever you give, the company will match. For example, if you donate $50, we will give an additional $50.

Please use the enclosed envelope and form to make your donation directly to the fund. All donations must be in by March 15, and at that time, I will write a check matching the total amount of funds given by El-tronics employees.

I hope that you will participate in helping this cause; together, we can make a difference in getting homeless people in our community clothed, fed, off the streets and into homes or shelters.

Sincerely,

Grace Whittington

Chief Executive Officer

E-Mail Version

As you are aware, every year we select a good cause for El-tronics to adopt.

In years past, we have helped to build houses with Habitat for Humanity, supported needy children in Sierra Leone and given our time and money to charities for the families of Sept. 11 victims.

I am asking each of you to consider making a cash donation to this good cause. It need not be a large contribution, but whatever you give, the company will match. For example, if you donate $50, we will give an additional $50.

Please use the enclosed envelope and form to make your donation directly to the fund.

All donations must be in by March 15, and at that time, I will write a check matching the total amount of funds given by El-tronics employees.

I hope that you will participate in helping this cause; together, we can make a difference in getting homeless people in our community clothed, fed, off the streets and into homes or shelters.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 2, 2008

To: All El-tronics Employees

From: Grace Whittington

Re: Help for the Homeless Fund

Every year, we select a good cause for El-tronics to adopt. This year, we have chosen the Help for the Homeless Fund, a charity based here in Cleveland that not only feeds and shelters the homeless in our metropolitan area, but provides counseling and funding to help get some of these people off the street and employed.

I am asking each of you to consider making a cash donation to this good cause. It need not be a large contribution, but whatever you give, the company will match.

Please use the enclosed envelope and form to make your donation directly to the fund by March 15. At that time, I will write a check matching the total amount of funds given by El-tronics employees.

I hope that you will help this cause; together, we can make a difference in getting homeless people in our community clothed, fed and off the streets.

Sincerely,

Grace Whittington

Chief Executive Officer

Long Letter Version

Re: Letter Requesting Information from References

February 19, 2008

Melissa Brown

RDP Limited

492 N.W. River Road

Dallas, TX 72993

Dear Ms. Brown:

One of your previous sales representatives, Peter Belmont, is a leading candidate for an open sales position here at Gregg Mather. Peter listed you as one of his employment references. I understand he was employed at RDP Limited for 2 years.

Please complete the enclosed Referral Form, confirming dates of employment, position and salary. Any other information you can provide, including comments on Peter’s work, would be greatly appreciated. You can then sign the form and fax it back to my attention at 555.555.5555.

In order to fill this position soon, I will need this information as soon as possible. I appreciate your quick response.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Brown:

Please print out and complete the attached PDF of our Referral Form, confirming dates of employment, position and salary.

Any other information you can provide, including comments on Peter’s work, would be greatly appreciated.

You can then sign the form and fax it back to my attention at 555.555.5555.

In order to fill this position soon, I will need this information as soon as possible. I appreciate your quick response.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

Melissa Brown

RDP Limited

492 N.W. River Road

Dallas, TX 72993

Dear Ms. Brown:

One of your previous sales representatives, Peter Belmont, is a leading candidate for an open sales position here at Gregg Mather. Peter listed you as one of his employment references.

Please complete the enclosed Referral Form, sign it and fax it back to my attention at 555.555.5555.

In order to fill this position soon, I will need this information as soon as possible. I appreciate your quick response.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Letter Requesting Information from Vendor on Back Order

March 22, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

I received notification that Granger Assembly National’s order #93458 for 12 pallets of 12-gauge hose and three pallets of 0.125-millimeter valves has been placed on indefinite back order. I am concerned about the lack of specific information on when we will receive these products and need more information.

Please complete the enclosed Vendor Back Order Form, supplying all information on expected delivery of the products. Also, please note that as spelled out in our contract, Granger Assembly National has the right to cancel this order at any time if the information you provide is not acceptable to our delivery needs.

Thank you in advance for your prompt reply.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

I received your notification that Granger Assembly National’s order #93458 has been placed on indefinite back order.

I am concerned about the lack of specific information on when we will receive these products and need more information.

Please complete and return the attached PDF of our Vendor Back Order Form, supplying all information on expected delivery of the products.

Also, please note that as spelled out in our contract, Granger Assembly National has the right to cancel this order at any time if the information you provide is not acceptable to our delivery needs.

Thank you in advance for your prompt reply.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 22, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

I received notification that Granger Assembly National’s order #93458 for 12 pallets of 12-gauge hose and three pallets of 0.125-millimeter valves has been placed on indefinite back order.

Please complete and return the enclosed Vendor Back Order Form. Also, please note that as spelled out in our contract, Granger Assembly National has the right to cancel this order at any time.

Thank you in advance for your prompt reply.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Letter Requesting Inventory Update

January 12, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Kleen-All Products is planning to replace some of our cleaning supplies that are low sellers with more popular items.

Please provide me with your corporation’s inventory position and rate of sale on the following items:

• Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• Kleen-All laundry detergent, 3 lb. (item #448343)

• Kleen-All dish soap, 6 oz. (item #4483632)

• Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• Kleen-All window washing solution, 8 oz. (item #4483618)

Once I receive that information, I will contact you with details of the replacement.

In the meantime, if you have any questions on this planned exchange, please feel free to contact me at jtdrummond@kleen-all.com or at 555.555.5555.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Ms. Gonzalez:

Kleen-All Products is planning to replace some of our cleaning supplies that are low sellers with more popular items.

Please respond to this e-mail with your corporation’s inventory position and rate of sale on the following items:

• Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• Kleen-All laundry detergent, 3 lb. (item #448343)

• Kleen-All dish soap, 6 oz. (item #4483632)

• Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• Kleen-All window washing solution, 8 oz. (item #4483618)

Once I receive that information, I will contact you with details of the replacement. In the meantime, if you have any questions on this planned exchange, please feel free to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please provide me with your corporation’s inventory position and rate of sale on the following items:

• Kleen-All all-purpose cleaner, 10 oz. (item #448359)

• Kleen-All laundry detergent, 3 lb. (item #448343)

• Kleen-All dish soap, 6 oz. (item #4483632)

• Kleen-All heavy-duty cleaner, 2 lb. (item #4483649)

• Kleen-All window washing solution, 8 oz. (item #4483618)

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Requesting Proposal/Bid from Vendor

January 30, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

Clearcut Industries is seeking proposals from multimedia companies like yours for a project that involves putting our 15-minute promotional video on CD-ROM and creating 5,000 copies of the finished CD.

Clearcut Industries is a leading manufacturer of glass-cutting equipment. We plan to hand out CDs to prospective customers at an industry trade show this fall.

The enclosed request for proposal (RFP) includes all the details on the project and our requirements for proposals, but I would like to draw your attention to several specific pieces of information we are requesting: In addition to your price quote, please supply a time estimate for the work, along with three business references for whom you have done similar work. Please note that the deadline for all proposals is March 30 and that the project must be finished by June 15.

If you have any questions regarding the RFP or the project, please do not hesitate to call or e-mail me. Otherwise, I look forward to hearing from you by Thursday, March 30.

Sincerely,

Charles Cutter

Marketing Manager

P.S. Please let me know immediately if you are not interested in providing a proposal for this project.

Enc.: Request for Proposal

E-Mail Version

Dear Mr. Antolini:

Clearcut Industries is seeking proposals for a project that involves putting our 15-minute promotional video on CD-ROM and creating 5,000 copies of the finished CD.

The attached request for proposal (RFP) includes all the details on the project and our requirements for proposals. If you have any questions regarding the RFP or the project, please do not hesitate to contact me. Otherwise, I look forward to hearing from you by Thursday, March 30.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Vincent Antolini

Sales Representative

Northwest Multimedia Inc.

111 N. Monroe St.

Seattle, WA 99999

Dear Mr. Antolini:

Clearcut Industries is seeking proposals for a project that involves putting our 15-minute promotional video on CD-ROM and creating 5,000 copies of the finished CD.

The enclosed request for proposal (RFP) includes details on the project. We are requesting a price quote, a time estimate for the work and three business references. Please note that the deadline for all proposals is March 30, and that the project must be finished by June 15.

If you have any questions regarding the RFP or the project, please do not hesitate to call or e-mail me.

Sincerely,

Charles Cutter

Marketing Manager

P.S. Please let me know immediately if you are not interested in providing a proposal for this project.

Enc.: Request for Proposal

Long Letter Version

Re: Letter Requesting Renewal of Membership/Subscription

March 16, 2008

Michael J. Fredericks

Principal

Eagle Ridge Elementary School

443 Prairie Ave.

Eagle Ridge, KY 79245

Dear Mr. Fredericks:

Your school’s subscription to Education Times Monthly will expire in May. The good news is that as a current subscriber, you are eligible for the lowest rate available. For just $49.95, you can renew your subscription for 2008-2009.

Please continue this valuable service for the sake of your teachers, your facility and your students. Simply complete the enclosed card and return it to me with payment and your service will continue uninterrupted.

Thank you for your continued business and best wishes for a productive school year.

Sincerely,

Jerry Schlautman

Educational Products Manager

P.S. If you have money in your budget to renew for 2 years, you can lock in the current rate.

E-Mail Version

Dear Mr. Fredericks:

Please continue this valuable service for the sake of your teachers, your facility and your students. Simply complete our online form at www.etm.com/renewal and your service will continue uninterrupted.

Thank you for your continued business and best wishes for the remainder of the school year.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

Michael J. Fredericks

Principal

Eagle Ridge Elementary School

443 Prairie Ave.

Eagle Ridge, KY 79245

Dear Mr. Fredericks:

Your subscription to Education Times Monthly will expire in May. The good news is that as a current subscriber, you are eligible for the lowest rate available.

Sincerely,

Jerry Schlautman

Educational Products Manager

P.S. If you have money in your budget to renew for 2 years, you can lock in the current rate.

Long Letter Version

Re: Letter Requesting Salary Increase or Promotion

January 18, 2008

To: Lawrence Gallagher, Director of Marketing

From: Beth Cahill

Re: My Annual Review

Dear Lawrence:

My annual review is coming up in February. Therefore, I want to make a case in advance for special consideration for my work.

Over the past year I have taken on more and more responsibility as TRX’s marketing has ramped up to include public relations and internal communications. Specifically, I have added full responsibility for press relations and press releases to my regular workload.

I have reviewed the TRX employee handbook and know that a standard salary increase for an employee with a good or excellent review is six percent. I believe that due to the circumstances of my increased responsibilities and the excellent quality of all my work, I should be eligible for an exception to this policy. I am asking that you consider increasing my current salary by 10 percent.

Thank you for considering this proposal. I look forward to discussing it in more detail during my review.

Sincerely,

Beth Cahill

Marketing Communications Associate

E-Mail Version

Dear Lawrence,

My annual review is coming up in February. Therefore, I want to make a case in advance for special consideration for my work.

Over the past year, I have taken on more and more responsibility as TRX’s marketing has ramped up to include public relations and internal communications. Specifically, I have added full responsibility for press relations and press releases to my regular workload.

I have reviewed the TRX employee handbook and know that a standard salary increase for an employee with a good or excellent review is six percent.

I believe that due to the circumstances of my increased responsibilities and the excellent quality of all my work, I should be eligible for an exception to this policy. I am asking that you consider increasing my current salary by 10 percent.

Thank you for considering this proposal. I look forward to discussing it in more detail during my review.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 18, 2008

To: Lawrence Gallagher, Director of Marketing

From: Beth Cahill

Re: My Annual Review

Dear Lawrence,

My annual review is coming up in February. Therefore, I want to make a case in advance for special consideration for my work.

Over the past year, I have taken on more and more responsibility as TRX’s marketing has ramped up to include public relations and internal communications.

I know that a standard salary increase for an employee with a good or excellent review is six percent. I believe that due to my increased responsibilities and the excellent quality of my work, I should be eligible for an exception. I am asking that you consider increasing my current salary by 10 percent.

Thank you for considering this proposal. I look forward to discussing it in more detail during my review.

Sincerely,

Beth Cahill

Marketing Communications Associate

Long Letter Version

Re: Letter Requesting Shipping Guidelines

March 7, 2008

William J. Perrin

Director of Operations

Eljay Food Corp.

8328 W. Augusta St.

Atlantic City, NJ 02849

Dear Mr. Perrin:

Thank you for returning your company’s completed credit application. While we process that information, I wanted to check with you and see whether Eljay Food Corp. has any shipping requirements that we should know about.

Some of our current customers have specific restrictions, including:

the hours that deliveries can be accepted;
the size of the delivery truck (length and/or height);
the height of individual pallets; and
the labeling of pallets and/or cases.

If you have a formal shipping requirements document, please fax or e-mail it to me as soon as possible. I would like to ensure that we can meet your requirements with your first order.

Thank you in advance for your time.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Mr. Perrin:

Thank you for returning your company’s completed credit application. We have begun to process the information.

Meanwhile, I wanted to check with you and see whether Eljay Food Corp. has any shipping requirements that we should know about.

Some of our current customers have specific restrictions, including:

the hours that deliveries can be accepted;
the size of the delivery truck (length and/or height);
the height of individual pallets; and
the labeling of pallets and/or cases.

If you have a formal Shipping Requirements document, please fax or e-mail it to me as soon as possible. I would like to ensure that we can meet your requirements with your first order.

Thank you in advance for your time.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 7, 2008

William J. Perrin

Director of Operations

Eljay Food Corp.

8328 W. Augusta St.

Atlantic City, NJ 02849

Dear Mr. Perrin:

While we process your company’s completed credit application, I wanted to see whether Eljay Food Corp. has any shipping requirements that we should know about.

If you have a formal shipping requirements document, please fax or e-mail it to me as soon as possible. I would like to ensure that we can meet your requirements with your first order.

Thank you in advance for your time.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Requesting That Vendor Adjust an Invoice

March 7, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Today we received a VGB Binders invoice for our order #7492943. I wanted to contact you before this paperwork was sent to discuss a change to our agreement and I trust it is not too late.

As you know, this order for 5,000 binders did not go smoothly. We received the wrong materials initially and then had to wait more than a week to receive the correct binders. This delay caused a backup in our own customer orders.

Therefore, I think it would be fair for VGB Binders to reduce the costs on this order. I propose that a fair discount for our inconvenience and that of our customers would be 20 percent, making the cost of this invoice $4,985.

I realize that this invoice has already been processed on your end and that making this change will entail some backtracking. However, I would like to stress that Brink Information Services (BIS) would like to continue to rely on your company for our materials for a long time to come. Making the extra effort of revising this invoice will go a long way toward showing that your company also plans to pursue a long-standing and lucrative relationship with BIS.

If you would like to discuss this matter, please contact me directly at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

This message is in reference to a VGB Binders invoice for our order #7492943.

I had planned to contact you before this paperwork was sent to discuss a change to our agreement and I trust it is not too late.

If you would like to discuss this matter, please contact me at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 7, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Today we received a VGB Binders invoice for our order #7492943. As you know, this order did not go smoothly. We received the wrong materials and had to wait more than a week to receive the correct binders. This delay caused a backup in our own customer orders.

If you would like to discuss this matter, please contact me directly at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter Requesting Updated Demographic Information

February 2, 2008

Barbara Ames

439 W. Foster Ave.

St. Louis, MO 60955

Dear Ms. Ames:

At ElderCare, we try to ensure the accuracy of our customer and prospect files by checking in personally with contacts like you once a year.

Our records show that you used some of our services last year. In order to follow up with you periodically, we need to confirm your contact information. Please take a moment to review your information on the enclosed card, make any necessary changes and then drop the postage-paid card in the mail to us.

In return, we will send you occasional notices of new services available in your area as well as our quarterly newsletter for caregivers, which includes valuable tips and techniques for caring for your aged parent.

Thank you in advance for your help in keeping our records up-to-date.

Sincerely,

Beverly L. Russell

President and CEO

E-Mail Version

Dear Ms. Ames:

At ElderCare, we try to ensure the accuracy of our customer and prospect files by checking in personally with contacts like you once a year.

In return, we will send you occasional notices of new services available in your area, as well as our quarterly newsletter for caregivers, which includes valuable tips and techniques for caring for your aged parent.

Thank you in advance for your help in keeping our records up-to-date.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 2, 2008

Barbara Ames

439 W. Foster Ave.

St. Louis, MO 60955

Dear Ms. Ames:

Our records show that you used some of our services last year. In order to follow up with you periodically, we need to confirm your contact information. Please take a moment to review your information on the enclosed card, make any changes and then drop the postage-paid card in the mail to us.

In return, we will send you occasional notices of new services available in your area as well as our quarterly newsletter for caregivers.

Thank you in advance for your help in keeping our records up-to-date.

Sincerely,

Beverly L. Russell

President and CEO

Long Letter Version

Re: Letter Responding to Customer Complaint about Product

February 21, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

I was very concerned to hear of your problems with leakage from the shipment of Kleen-All Products cleaning supplies you received earlier this month.

We have not made any changes to the packaging of our products recently. We have never before received complaints regarding leakage from bottles of our dish soap or any of our products.

Please record the shipment, send me two or three samples of the leaking products and destroy the remainder of the damaged bottles. Once we have determined the reason for the damage, I will contact you directly to discuss replacement of the products or a credit to your account.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Ms. Gonzalez:

I am very concerned about your problems with leakage from the Kleen-All Products cleaning supplies you received.

We have not made any changes to the packaging of our products recently. We have never before received complaints regarding leakage from bottles of our dish soap or any of our products.

Please take the following steps to help us resolve this problem:

Record the shipment
Send me two or three samples of the leaking products
Destroy the remainder of the damaged bottles

Once we have determined the reason for the damage, I will contact you directly to discuss replacement of the products or a credit to your account.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 21, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

I was very concerned to hear of your problems with leakage from the shipment of Kleen-All Products cleaning supplies you received earlier this month.

Please record the shipment, send me two or three samples of the leaking products and destroy the remainder of the damaged bottles. I will contact you directly to discuss replacement of the products or a credit to your account.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter Responding to Request for Appointment

February 3, 2008

Tony Marchesani

Chief Financial Officer

Boston Hospital Services Inc.

5321 Clark St.

Boston, MA 12136

Dear Mr. Marchesani:

Thank you for your letter of January 30 in which you requested a meeting to discuss the 2007 audit of Boston Hospital Services. I agree that such a meeting will make the audit process run more smoothly and efficiently.

I will call you this week to see if we can find a mutually convenient hour this month for our discussion. I can tell you in advance that I am available any time next week except Monday morning and Thursday afternoon. My schedule the following week is more complicated, but I have time throughout the week.

I look forward to speaking with you soon.

Sincerely,

Bernard Golee

Accountant

E-Mail Version

Dear Mr. Marchesani:

I hope that we can find a mutually convenient hour for our discussion within the next week or two. I am available any time next week except Monday morning and Thursday afternoon. Do you have time next week to meet with me? Please suggest a time convenient for you. I will get back to you promptly after checking my schedule.

Thank you,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 3, 2008

Tony Marchesani

Chief Financial Officer

Boston Hospital Services Inc.

5321 Clark St.

Boston, MA 12136

Dear Mr. Marchesani:

I will call you this week to see if we can find a mutually convenient hour this month for our discussion. I look forward to speaking with you soon.

Sincerely,

Bernard Golee

Accountant

Long Letter Version

Re: Letter Responding to Unsolicited Resume

March 19, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Earlier this week, I received the resume and cover letter you sent to Gregg Mather in hopes of interviewing for a position in our IT department.

We do not have any current openings in this department and do not anticipate any. You can check our company Web site for a listing of job openings in our Baton Rouge office and across the country. That listing can be found by visiting our home page at www.greggmatherinc.com and clicking on “About Us,” then selecting “Employment Opportunities.”

Thank you for your interest in working at Gregg Mather. I wish you luck in your job search.

Sincerely,

Jason Leavitt

Human Resources Director

E-Mail Version

Dear Ms. Thornton:

We do not have any current openings in our IT department and do not anticipate any.

You can check our company Web site for a listing of job openings in our Baton Rouge office and across the country. That listing can be found by visiting our home page at www.greggmatherinc.com and clicking on “About Us,” then selecting “Employment Opportunities.”

Thank you for your interest in working at Gregg Mather. I wish you luck in your job search.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 19, 2008

Sarah J. Thornton

5921 S. Clybourn Ave.

Baton Rouge, LA 49302

Dear Ms. Thornton:

Earlier this week, I received the resume and cover letter you sent to Gregg Mather. We do not have any current openings in our IT department and do not anticipate any. You can check our company Web site for a listing of job openings.

Thank you for your interest in working at Gregg Mather. I wish you luck in your job search.

Sincerely,

Jason Leavitt

Human Resources Director

Long Letter Version

Re: Letter Stating or Reiterating Policies to Customer

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your interest in the payment and return policies of Recycled Metal Inc.

Our payment terms are fairly standard in the industry. For new customers, we require full payment in advance, either by check or money order or with a major credit card. Once a customer is established and has a solid payment history, we will accept a purchase order, and after a minimum of six paid orders, we can set up a line of credit for your company if you wish.

As for our return policies, we will accept any unharmed products within 10 days of receipt. If a shipment is damaged in transit, we will work with you to determine whether the product is acceptable for this return policy.

If you have questions on these policies, please feel free to contact me at 555.555.5555. I would be happy to discuss your account with you.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

Thank you for your interest in the payment and return policies of Recycled Metal Inc.

Our payment terms are fairly standard in the industry:

For new customers, we require full payment in advance, either by check or money order or with a major credit card.
Once a customer is established and has a solid payment history, we will accept a purchase order.
After a minimum of six paid orders and a review of the account, we can set up a line of credit for your company.

If you have questions on these policies, please feel free to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

Thank you for your interest in the payment and return policies of Recycled Metal Inc.

For new customers, we require full payment in advance, either by check or money order or with a major credit card. Once a customer has a solid payment history, we will accept a purchase order, and after a minimum of six paid orders, we can set up a line of credit for your company.

As for our return policies, we will accept any unharmed products within 10 days of receipt.

If you have questions, please contact me at 555.555.5555.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Letter Thanking Customer for a Payment

February 6, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

Thank you for your prompt payment on your latest order from Folk Artists of the Southwest (FAS).

We appreciate customers like you who respect our payment terms, and I hope that you are completely satisfied with the original artwork you purchased.

If you need anything else from us, whether it is a copy of our latest catalog or information on new works of art similar to the one you have purchased, please do not hesitate to contact us. Our customer service department is available at 555.555.5555 every day from 8:30 a.m. to 7 p.m. Central time.

Thank you again for your continued business.

Sincerely,

Inez M. Santiago

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

This message is simply to say thank you for your prompt payment on your latest order from Folk Artists of the Southwest (FAS).

We appreciate customers like you who respect our payment terms and I hope that you are completely satisfied with the original artwork you purchased.

If you need anything else from us, whether it is a copy of our latest catalog or information on new works of art similar to the one you have purchased, please do not hesitate to contact us.

Thank you again for your continued business.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 6, 2008

Monica Bauman

871 Rush St., Apt. 7A

Baton Rouge, LA 89255

Dear Ms. Bauman:

Thank you for your prompt payment on your latest order from Folk Artists of the Southwest (FAS).

We appreciate customers like you who respect our payment terms and I hope that you are completely satisfied with the original artwork you purchased.

Sincerely,

Inez M. Santiago

Customer Service Manager

Long Letter Version

Re: Letter Thanking Customer for Business

January 17, 2008

Bernice Henson

Director of Marketing

SLT Communications

Dallas, TX 72105

Dear Bernice,

I wanted to let you know personally how much we at Paulson Graphics appreciate your continued business.

I feel that our company has developed an excellent working relationship with SLT Communications, and I hope that we can continue to help you produce print materials that draw business. We constantly strive to improve the quality of our work, our service and our pricing for customers like you.

Please do not hesitate to contact me if you have any printing needs or if you have print production questions on a possible mailing. I would be happy to help you in any way I can.

Sincerely,

Taylor Mansfield

Sales Representative

E-Mail Version

Dear Bernice,

I wanted to let you know personally how much we at Paulson Graphics appreciate your continued business. I hope that we can continue to help you produce print materials that draw business. We constantly strive to improve the quality of our work, our service and our pricing for customers like you.

Please do not hesitate to contact me if you have any printing needs or if you have print production questions on a possible mailing. I would be happy to help you in any way I can.

<e-mail signature, including your name, title, company and contact information>

Short Letter Version

January 17, 2008

Bernice Henson

Director of Marketing

SLT Communications

Dallas, TX 72105

Dear Bernice,

I wanted to let you know personally how much we at Paulson Graphics appreciate your continued business. I feel that our company has developed an excellent working relationship with SLT Communications, and I hope that we can continue to help you produce print materials that draw business.

Please do not hesitate to contact me if you have any printing needs or if you have print production questions on a possible mailing.

Sincerely,

Taylor Mansfield

Sales Representative

Long Letter Version

Re: Letter Thanking Customer for Business

February 2, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

It is clients like Klein & Saffer that make doing business a pleasure.

Your ongoing use of our Web-based conference calling services means a lot to us here at Webinar Plus. You are one of our longest-standing clients and have seen our company grow over the last few years. I hope that you are satisfied with the meeting services you use as well as with our customer service.

Like many of our other clients, you use our conference calls to hold your national sales meetings. Have you considered some other uses for these Web-based conversations that may prove more efficient and cost-effective for Klein & Saffer? Consider the following:

You can host visual, Web-based product demonstrations for your customers or prospects.
You can hold national training sessions for specific departments or your entire staff.
You can offer walk-throughs of your annual report to board members or shareholders.

In the meantime, please let me know if there is anything we can do to make our services more convenient or easier to use.

Sincerely,

Gregg Wiles

President

E-Mail Version

Dear Ms. Tabor:

It is clients like Klein & Saffer that make doing business a pleasure.

You can host visual, Web-based product demonstrations for your customers or prospects.
You can hold national training sessions for specific departments or your entire staff.
You can offer walk-throughs of your annual report to board members or shareholders.

In the meantime, please let me know if there is anything we can do to make our services more convenient or easier to use.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 2, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

It is clients like Klein & Saffer that make doing business a pleasure.

Your ongoing use of our Web-based conference calling services means a lot to us here at Webinar Plus. I hope that you are satisfied with the meeting services you use as well as with our customer service.

Please let me know if there is anything we can do to make our services more convenient or easier to use.

Sincerely,

Gregg Wiles

President

Long Letter Version

Re: Letter Thanking Customer for Completed Order

January 14, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

By now your first order of Special Teas should be unloaded and on the shelves in your stores. I am confident that your customers will appreciate this new addition to your offerings.

I know that your order of chamomile, mint and green tea will prove popular with your customers as these are some of our best-selling varieties all across the country. Perhaps with your next order, you might add a few more choices to this classic trio. I would be happy to discuss which of our other teas might do well for you.

Thank you for your business. I look forward to speaking with you soon.

Sincerely,

Colleen Robinson

Sales Specialist

E-Mail Version

Dear Ms. Stull:

By now your first order of Special Teas should be unloaded and on the shelves in your stores.

I know that the chamomile, mint and green teas will prove popular with your customers as these are some of our best-selling varieties across the country. Perhaps with your next order, you might add a few more choices to this classic trio.

I would be happy to discuss which of our other teas might do well for you.

Thank you for your business.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 14, 2008

Amy T. Stull

Purchasing Agent

Foodstuff Inc.

33342 Commercial Drive, #203

Kansas City, MO 67787

Dear Ms. Stull:

By now your first order of Special Teas should be on the shelves in your stores. I know that the chamomile, mint and green teas will prove popular with your customers. Perhaps with your next order, you might add a few more choices to this classic trio. I would be happy to discuss which of our other teas might do well for you.

Thank you for your business. I look forward to speaking with you soon.

Sincerely,

Colleen Robinson

Sales Specialist

Long Letter Version

Re: Letter Thanking Customer/Prospect for Appointment

March 20, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

Thank you for taking the time to meet with me on Wednesday. I was pleased to hear that you and your staff are happy with the Payroll Plus services you are using. I have discussed your training needs with our client services department. I will forward the necessary materials to you as soon as they are available.

Meanwhile, please let me know if there is anything else I can do for you to help make your payroll process smoother and more efficient.

Thank you again for your time.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ed,

Thank you for taking the time to meet with me on Wednesday. I was pleased to hear that you and your staff are happy with your Payroll Plus services.

I have discussed your training needs with our client services department. I will forward the necessary materials to you as soon as they are available.

Meanwhile, please let me know if there is anything else I can do for you to help make your payroll process smoother and more efficient.

Thanks again,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 20, 2008

Edward Massiello

Director of Human Resources

Superior Printing Services

4421 N. Jackson St.

Spokane, WA 96321

Dear Ed,

Thank you for taking the time to meet with me on Wednesday. I was pleased to hear that you are happy with your Payroll Plus services. I have discussed your training needs with our client services department. I will forward the necessary materials to you when they are available.

Meanwhile, please let me know if there is anything else I can do for you.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Letter to Bank Noting Error

March 6, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

On our last monthly statement from Bank of West Allis, there appears to be an error regarding our corporate checking account (#8291023).

Our records indicate that on January 29, we deposited three checks totaling $2,345 in our checking account. This deposit was made in person at your Lawrence Ave. branch. However, it does not show up on our statement. I have a printed receipt for the deposit and have enclosed a photocopy of it.

Please check your records and verify that this deposit will be credited to our account as soon as possible.

I would like to hear back from you in person on this matter. When you have it resolved, please contact me at 555.555.5555.

Sincerely,

Elliott Rothenberg

Director of Accounting

E-Mail Version

Dear Miss Dinatale:

On our last monthly statement from Bank of West Allis, there appears to be an error regarding our corporate checking account (#8291023).

Please check your records and verify that this deposit will be credited to our account as soon as possible.

I would like to hear back from you in person on this matter. When you have it resolved, please call me at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 6, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

On our last monthly statement from Bank of West Allis, there appears to be an error regarding our corporate checking account (#8291023).

Our records indicate that on January 29, we deposited three checks totaling $2,345 in our checking account. This deposit does not show up on our statement. I have a printed receipt for the deposit and have enclosed a photocopy of it.

Please check your records and verify that this deposit will be credited to our account as soon as possible.

Sincerely,

Elliott Rothenberg

Director of Accounting

Long Letter Version

Re: Letter to Bank Requesting Change to or Addition of Accounts

March 6, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

Please consider this letter a formal request from Gentry Men’s Clothing Stores for a change in our accounts with you. If you will check your records, you will see that I am the authorized contact on all accounts for Gentry.

We would like to have the capability of transferring monies from our lockbox account (#592190) to the money market account that I set up late last year. We would prefer to be able to transfer funds to the account electronically. If your Web technology does not support this, then we would like to be able to transfer funds with a phone call, using proper authorities, of course.

Please send me written confirmation when this change has been implemented.

Thank you in advance for taking care of this. Please do not hesitate to call me at 555.555.5555 if you need any more information or other means of confirmation.

Sincerely,

Elliott Rothenberg

Director of Accounting

E-Mail Version

Dear Miss Dinatale:

I spoke with you on the phone about changing the capabilities on our accounts.

Please consider this message a formal request from Gentry Men’s Clothing Stores for a change in our accounts with you.

Please send me confirmation when this change has been implemented.

Thank you in advance for taking care of this. Please do not hesitate to contact me if you need any more information or other means of confirmation.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 6, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

If you will check your records, you will see that I am the authorized contact on all accounts you hold for Gentry Men’s Clothing Stores.

Please send me written confirmation when this change has been implemented.

Sincerely,

Elliott Rothenberg

Director of Accounting

Long Letter Version

Re: Letter to Bank Terminating Accounts

March 27, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

Please consider this letter a formal request from Gentry Men’s Clothing Stores to close our passbook savings account (#582190) and move all remaining funds to our checking account (#8291023). We will no longer require a passbook-style savings account and will use the money market account we set up with you for short-term cash holdings.

Please send me written confirmation when this change has been implemented. If you have any questions or need further confirmation, you can contact me directly at 555.555.5555.

Sincerely,

Elliott Rothenberg

Director of Accounting

E-Mail Version

Dear Miss Dinatale:

I spoke with you on the phone about closing our savings account.

Please consider this message a formal request from Gentry Men’s Clothing Stores to close our passbook savings account (#582190) and move all remaining funds to our checking account (#8291023).

We will no longer require a passbook-style savings account and will use the money market account we set up with you for short-term cash holdings.

Please send me written confirmation when this change has been implemented. Please contact me directly if you have any questions or need further confirmation.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 27, 2008

Carla Dinatale

Corporate Customer Representative

Bank of West Allis

8309 Lawrence Ave.

Lincoln, NE 72910

Dear Miss Dinatale:

Please consider this letter a formal request from Gentry Men’s Clothing Stores to close our passbook savings account (#582190) and move all remaining funds to our checking account (#8291023).

Please send me written confirmation when this change has been implemented. If you need further confirmation, contact me at 555.555.5555.

Sincerely,

Elliott Rothenberg

Director of Accounting

Long Letter Version

Re: Letter to Congressman Supporting Specific Legislation

February 12, 2008

John Sumner

State Representative

643 E. Pratt St.

Denver, CO 49214

Dear Representative Sumner:

First, I would like to thank you for the many ways in which you have supported Colorado business owners like me. I appreciate and admire the work you have done in the Statehouse these past 2 years.

I am writing to ask you to continue your support for businesses such as mine by voting for House Bill 333, which requires specific safety measures be taken on a construction site. I strongly encourage you to support this bill, which could save many Colorado workers from debilitating injury and even death on-site. The construction industry in our state needs a law like this, which clearly spells out the responsibilities and liabilities of construction companies and their management.

I will be watching the progress of HB 333 with interest, as this will impact my business, my bottom line and the people who work for me.

Sincerely,

Arthur E. Glass

President

E-Mail Version

Dear Representative Sumner:

First, I would like to thank you for the many ways in which you have supported Colorado business owners like me. I appreciate and admire the work you have done in the Statehouse these past 2 years.

I am asking you to continue your support for businesses such as mine by voting for House Bill 333, which requires specific safety measures be taken on a construction site.

I strongly encourage you to support this bill, which could save many Colorado workers from debilitating injury and even death on-site. The construction industry in our state needs a law like this, which clearly spells out the responsibilities and liabilities of construction companies and their management.

I will be watching the progress of HB 333 with interest, as this will impact my business, my bottom line and the people who work for me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 12, 2008

John Sumner

State Representative

643 E. Pratt St.

Denver, CO 49214

Dear Representative Sumner:

I would like to thank you for the many ways in which you have supported Colorado business owners like me.

I am writing to ask you to continue this support by voting for House Bill 333, which requires specific safety measures be taken on a construction site. I strongly encourage you to support this bill, which could save many Colorado workers from debilitating injury and even death on-site.

I will be watching the progress of HB 333 with interest, as this will impact my business, my bottom line and the people who work for me.

Sincerely,

Arthur E. Glass

President

Long Letter Version

Re: Letter to Customer’s References Requesting Information

February 27, 2008

Sally Winkler

Accounts Receivable

William Mason Manufacturing

481 N.W. Stockton Dr.

Wilmington, DE 22739

Dear Ms. Winkler:

Tina Edmundsen, the purchasing agent with Arrowdyne Industries in Falls Church, Virginia, listed you as a credit reference for her company.

We would appreciate it if you could provide some information on Arrowdyne. The enclosed form should take only a few minutes to complete, and you can fax it back to us toll-free at 555.555.5555. There is space at the bottom to write in additional information on this customer, and it would be helpful to us if you can take the time to do so.

Thank you in advance for your time in providing this important information. I am sure that your contacts at Arrowdyne will appreciate it, as do we here at Recycled Metals Inc.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Winkler:

Tina Edmundsen, the purchasing agent with Arrowdyne Industries in Falls Church, Virginia, listed you as a credit reference for her company.

We would appreciate it if you could provide some information on Arrowdyne.

The attached PDF form should take only a few minutes to complete. Please print it out, complete it and fax it back to us toll-free at 555.555.5555.

There is space at the bottom to write in additional information on this customer–it would be helpful to us if you can take the time to do so.

Thank you in advance for your time in providing this important information. I am sure that your contacts at Arrowdyne will appreciate it, as do we here at Recycled Metals Inc.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 27, 2008

Sally Winkler

Accounts Receivable

William Mason Manufacturing

481 N.W. Stockton Dr.

Wilmington, DE 22739

Dear Ms. Winkler:

Tina Edmundsen with Arrowdyne Industries in Falls Church, Virginia listed you as a credit reference.

We would appreciate it if you could provide some information on Arrowdyne. The enclosed form should take only a few minutes to complete, and you can fax it back to us at 555.555.5555.

Thank you in advance for your time in providing this important information.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Letter to Departing Employee

February 23, 2008

To: Isaac Davis

From: Cathy Beauchamp

Re: Your New Position

Dear Isaac:

On behalf of everyone in the operations department and at Rice Lake Marketing, I wish you the best of luck in your new job.

It has been a pleasure to work with you these past 2 years. You have been a valuable asset to this department, and I especially appreciate your work in helping to reorganize the warehouse last year.

I am sure that you have an excellent career ahead of you and I wish you success.

Sincerely,

Cathy Beauchamp

Director of Operations

E-Mail Version

Dear Isaac:

I want to wish you the best of luck in your new job.

It has been a pleasure to work with you these past 2 years. You have been a valuable asset to this department and I especially appreciate your work in helping to reorganize the warehouse last year.

I am sure that you have an excellent career ahead of you and I wish you success.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 23, 2008

To: Isaac Davis

From: Cathy Beauchamp

Re: Your New Position

Dear Isaac:

On behalf of everyone in the operations department and at Rice Lake Marketing, I wish you the best of luck in your new job. It has been a pleasure to work with you these past 2 years.

I am sure that you have an excellent career ahead of you and I wish you success.

Sincerely,

Cathy Beauchamp

Director of Operations

Long Letter Version

Re: Letter to Employees Announcing Merger or Acquisition

January 30, 2008

To: All Employees

From: Rodney J. Doyle

Re: Changes Ahead for Englehart Whittaker

I want you to be the first to know before a public announcement is made that Englehart Whittaker is merging with Grebe Communications, our top competitor.

This friendly merger means good things for all of us. It gives our company an extremely strong position in the marketplace and adds the strengths of Grebe Communications to our own.

Because the deal just took place today, it is too early to outline any specific changes that may take place. But I can assure you that our company name and headquarters location will remain the same. We will be making some changes to our employee benefits packages as we merge the two companies, but the plans are basically the same, so you should not see much difference in the quality and coverage of your current benefits.

Other than that it is too soon to outline what will happen in the future. However, I promise to keep every member of our staff updated in the months ahead as we plan our course as a larger, stronger organization.

Sincerely,

Rodney J. Doyle

President and CEO

E-Mail Version

IMPORTANT: Please read immediately

I want you to be the first to know before a public announcement is made that Englehart Whittaker is merging with Grebe Communications, our top competitor. The papers were signed just this morning.

This friendly merger means good things for all of us. It gives our company an extremely strong position in the marketplace and adds the strengths of Grebe Communications to our own.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

To: All Employees

From: Rodney J. Doyle

Re: Changes Ahead for Englehart Whittaker

I want you to be the first to know before a public announcement is made that Englehart Whittaker is merging with Grebe Communications, our top competitor.

Because the deal just took place today, it is too early to outline any specific changes that may take place. But I can assure you that our company name and headquarters location will remain the same.

I promise to keep every member of our staff updated in the months ahead as we plan our course as a larger, stronger organization.

Sincerely,

Rodney J. Doyle

President and CEO

Long Letter Version

Re: Letter to Employees Requesting Job Candidate Referrals

March 8, 2008

To: All Employees of Gregg Mather Inc.

From: Jason Leavitt, Human Resources Director

Re: Referral of New Job Candidates

Dear Employee:

This month, your human resources department will implement a program that will allow you to help your friends and professional colleagues while you help your company.

Gregg Mather is offering all employees the opportunity to personally refer individuals for our specific job openings. If you know someone who is a good fit for an open position, I ask that you first ensure that person is interested in the job and then submit a completed Employee Referral Form (attached) to the human resources department.

We will give priority to those candidates who were referred by our employees, assuming that the candidate is qualified for the specific job and his or her information is current and correct.

If you have any questions regarding the referral process, please contact me or anyone else in the human resources department.

Thank you in advance for your help in building a stronger team here at Gregg Mather.

Sincerely,

Jason Leavitt

E-Mail Version

Dear Employee:

This month, your human resources department will implement a program that will allow you to help your friends and professional colleagues while you help your company.

Gregg Mather is offering all employees the opportunity to personally refer individuals for our specific job openings. If you know someone who is a good fit for an open position, please:

ensure that person is interested in the job, then
submit a completed Employee Referral Form (attached) to the human resources department.

We will give priority to those candidates who were referred by our employees, assuming that the candidate is qualified for the specific job and his or her information is current and correct.

If you have any questions regarding the referral process, please contact me or anyone else in the human resources department.

Thank you in advance for your help in building a stronger team here at Gregg Mather.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 8, 2008

To: All Employees of Gregg Mather Inc.

From: Jason Leavitt, Human Resources Director

Re: Referral of New Job Candidates

Dear Employee:

Beginning this month, you can help your friends and professional colleagues while you help your company.

Thank you in advance for your help in building a stronger team here at Gregg Mather.

Sincerely,

Jason Leavitt

Long Letter Version

Re: Letter to Inactive Customer

(hard-sell version)

March 12, 2008

Kelly Bagnall

Accounting Manager

Richfield Lumber Co.

6437 Racine Ave.

Portland, OR 97531

Dear Ms. Bagnall:

You should be among the first to know: Payroll Plus is adding two exciting new features to our services.

I know that your accounting department appreciates the ease of our Web-based technology to view and update payroll information, but did you know that you can now offer your employees the same convenience? We have updated our security features so that our clients can offer each of their employees unlimited password-protected views of their current and past pay stubs online.

In addition, we have enhanced our direct deposit acceptance. If an employee chooses, we can now split his or her monthly pay between two accounts. For example, if an employee wants 20 percent of every paycheck to go directly into his or her savings account and the remainder into his or her checking account, that division can be automated by paycheck, month or quarter.

Our beta testers for these Payroll Plus features, including several Fortune 500 companies, were delighted with the convenience. This is a terrific way to provide more benefits to your employees at a minimal cost.

I will call you next week to discuss adding either or both of these new features to your Payroll Plus package. I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ms. Bagnall:

You should be among the first to know: The convenience and cost-effective efficiency of Payroll Plus services have recently increased. We have two new features that can provide more benefits to your employees at a negligible cost:

We have updated our security features so that our clients can offer each of their employees unlimited password-protected views of their current and past pay stubs online.

We have enhanced our direct deposit acceptance. If an employee chooses, we can now split monthly paychecks between two accounts. For example, if an employee wants 20 percent of every paycheck to go directly into his or her savings account and the remainder into his or her checking account, that division can be automated by paycheck, month or quarter.

I will call you next week to discuss adding either or both of these new features to your Payroll Plus package. I look forward to speaking with you soon.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Kelly Bagnall

Accounting Manager

Richfield Lumber Co.

6437 Racine Ave.

Portland, OR 97531

Dear Ms. Bagnall:

You should be among the first to know: The convenience and cost-effective efficiency of Payroll Plus services have recently increased.

Your accounting department appreciates the ease of our Web-based technology to view and update payroll information, and now you can offer your employees unlimited password-protected views of their current and past pay stubs online. In addition, we have enhanced our direct deposit acceptance. If an employee chooses, we can now split monthly paychecks between two accounts.

I will call you this week to discuss adding either or both of these new features to your Payroll Plus package. This is a terrific way to provide more benefits to your employees at a minimal cost.

I look forward to speaking with you soon.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Letter to Inactive Customer

(straightforward version)

March 12, 2008

Kelly Bagnall

Accounting Manager

Richfield Lumber Co.

6437 Racine Ave.

Portland, OR 97531

Dear Ms. Bagnall:

I wanted to check in with you and see if you are satisfied with the Payroll Plus services your company has been using for the past 6 months. I also wanted to let you know about some additional features we have added recently.

You are already using our Web-based technology to view and update your payroll information, but did you know that you can now offer your employees the same convenience? We have updated our security features so that our clients can offer each employee unlimited password-protected views of his or her current and past pay stubs online.

In addition, we have enhanced our direct deposit acceptance. If an employee chooses, we can now split his or her monthly pay between two accounts. For example, an employee can choose to have 20 percent of every paycheck to go directly into a savings account and the remainder to a checking account, and that division can be automated by paycheck, month or quarter.

These are features that several of my other clients have added to their Payroll Plus services, and their employees view these additions as a value-added benefit. I am confident that your employees would too.

I will call you soon to see if you are interested in adding either or both of these new features to your Payroll Plus package. I look forward to speaking with you.

Sincerely,

Heidi Schiffle

Western Sales Manager

E-Mail Version

Dear Ms. Bagnall:

I have not spoken with you for several months and wondered if you are still satisfied with Payroll Plus. I also wanted to let you know about some additional features we have added recently.

You are already using our Web-based technology to view and update your payroll information, but now you can offer your employees the same convenience. Our clients can offer their employees unlimited password-protected views of their current and past pay stubs online.

I will call you soon to see if you are interested in adding either or both of these new features to your Payroll Plus package. I look forward to speaking with you.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Kelly Bagnall

Accounting Manager

Richfield Lumber Co.

6437 Racine Ave.

Portland, OR 97531

Dear Ms. Bagnall:

I am checking in to see if you are satisfied with the Payroll Plus services your company has been using for the past 6 months. I also wanted to let you know about some additional features we have added recently.

You are already using our Web-based technology to view and update your payroll information, but now you can offer your employees unlimited password-protected views of their current and past pay stubs online. In addition, we have enhanced our direct deposit acceptance. If an employee chooses, we can now split his or her monthly pay between two accounts.

I will call you soon to see if you are interested in adding either or both of these new features to your Payroll Plus package. I look forward to speaking with you.

Sincerely,

Heidi Schiffle

Western Sales Manager

Long Letter Version

Re: Letter to Landlord Negotiating Terms of Lease

March 16, 2008

Ellen Constantino

Property Manager

Culver & Culver Real Estate

624 N. Polk St.

San Diego, CA 93402

Dear Ms. Constantino:

As I am sure you are aware, the lease for Pacific Construction’s office space and warehouse at 4338 N. Ashland Ave. will expire at the end of June. I would like to assure you that we are interested in renewing that lease but would like a change in the terms of our lease.

The current rental market in San Diego favors tenants, and we have many options for moving and saving money on rent. However, there are a number of reasons why we would prefer to stay at this location and continue to rent from Culver & Culver.

Therefore, I propose that we renew our lease for the standard time frame of 3 years with a five percent decrease in our rent. This decrease would bring our payments more in line with the current market, and we would be willing to accept this minor reduction in order to avoid the costs of moving. You would benefit by ensuring you have a paying tenant for the next 3 years with no effort on your part.

Please let me know if this proposition suits you. I will need an answer by the end of the month so we can make any necessary plans to move.

Thank you for your consideration in this matter.

Sincerely,

Yolanda Cruz

Chief Financial Officer

E-Mail Version

Dear Ms. Constantino:

As I am sure you are aware, the lease for Pacific Construction’s office space and warehouse at 4338 N. Ashland Ave. will expire at the end of June.

I would like to assure you that we are interested in renewing that lease but would like a change in terms.

Therefore, I am proposing that we will renew our lease for the standard time frame of 3 years with a five percent decrease in the monthly rent. This decrease would bring our payments more in line with the current market, and we would be willing to accept this minor reduction in order to avoid the costs of moving. You would benefit by ensuring you have a paying tenant for the next 3 years with no effort on your part.

Please let me know if this proposition suits you. I will need an answer by the end of the month so we can make any necessary plans to move.

Thank you for your consideration in this matter.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

Ellen Constantino

Property Manager

Culver & Culver Real Estate

624 N. Polk St.

San Diego, CA 93402

Dear Ms. Constantino:

The lease for Pacific Construction’s office space and warehouse at 4338 N. Ashland Ave. will expire at the end of June. We are interested in renewing that lease but would like a change in the terms of our lease.

The current rental market in San Diego favors tenants, and we have many options for moving and saving money on rent. However, we would prefer to stay at this location.

Therefore, I propose that we renew our lease for the next 3 years, with a five percent decrease in rent. This decrease would bring our payments more in line with the current market. You would benefit by ensuring you have a paying tenant for the next 3 years.

Please let me know if this proposition suits you. I will need an answer by the end of the month so we can make any necessary plans to move.

Thank you for your consideration in this matter.

Sincerely,

Yolanda Cruz

Chief Financial Officer

Long Letter Version

Re: Letter to Media Suggesting Coverage of Your Company

February 24, 2008

Rebecca Fleishmann

Senior Editor

Grocers World Journal

9321 W. Rush St.

Iowa City, IA 59981

Dear Ms. Fleishmann:

Never before have Americans consumed so much exotic tea. In fact, this past year marked the first year that tea sales exceeded sales of bulk coffees. Special Teas Inc.–a wholesaler of exotic, high-end teas from Asia that sells to major retail chains and smaller specialty stores around the U.S.–has statistics on geographic sales in supermarkets to show buying patterns.

This is exciting news for all of us here at Special Teas Inc. and I believe readers of Grocers World Journal would be interested in learning about this news. I have read your journal regularly and it seems this article would be a natural fit for your editorial content.

If you are interested in writing an article on this subject or would like to learn more, please contact me. I would be happy to answer any questions you may have and to set up interviews with the appropriate people within Special Teas Inc.

I look forward to hearing from you.

Sincerely,

Jay Bulicek

Marketing Manager

E-Mail Version

Dear Ms. Fleishmann:

Never before have Americans consumed so much exotic tea. This past year marks the first year that tea sales exceeded sales of bulk coffees, and Special Teas Inc. has statistics on geographic sales in supermarkets to show buying patterns.

Special Teas Inc. is a wholesaler of exotic, high-end teas from Asia that sells to major retail chains as well as smaller specialty stores around the United States. You can read more about us at www.specialteasinc.com.

This trend is exciting news for all of us here at Special Teas Inc. and I believe readers of Grocers World Journal would be interested in learning about this news.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 24, 2008

Rebecca Fleishmann

Senior Editor

Grocers World Journal

9321 W. Rush St.

Iowa City, IA 59981

Dear Ms. Fleishmann:

This is exciting news for all of us here at Special Teas and I believe readers of Grocers World Journal would be interested in learning about this news.

If you are interested in writing an article on this subject or would like to learn more, please contact me.

Sincerely,

Jay Bulicek

Marketing Manager

Long Letter Version

Re: Letter to Shareholders Providing a General Update

January 23, 2008

Dear Shareholder:

Last year, despite a shaky economy, Stein Software managed to hold steady. We did lose a few clients─companies that went out of business, underwent acquisitions or simply lowered their IT budget─but we were able to make up for these losses with some cost controls and a reorganization.

Overall, consolidated revenues for 2007 were $3.2 million, a decrease of just six percent from the previous year.

Stein Software could not have succeeded so well in 2007 without the hard work and sacrifices of its staff and leadership. I would especially like to thank CEO Jillian Thomas for her leadership through these challenging times. And I would like to thank you, the shareholders, for your support of Stein Software.

We are looking forward to better things in 2008 and are confident that we can keep expenses low and thus increase our profits as we explore new markets and opportunities.

Sincerely,

Jason A. Tolbert

Chairman of the Board

E-Mail Version

Dear Shareholder:

Overall, consolidated revenues for 2007 were $3.2 million, a decrease of just $430,000 from the previous year.
We managed to cut operating expenses from $1.6 million to $1.2 million by the end of the year.
Net income for 2007 was $500,000 per share, a slight decrease from 2006.

We are looking forward to better things in 2008 and are confident that we can keep expenses low and thus increase our profits as we explore new markets and opportunities.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 23, 2008

Dear Shareholder:

Overall, consolidated revenues for 2007 were $3.2 million, a decrease of just six percent from the previous year.

We are looking forward to better things in 2008 and are confident that we can keep expenses low and thus increase our profits as we explore new markets and opportunities.

Sincerely,

Jason A. Tolbert

Chairman of the Board

Long Letter Version

Re: Letter to Shareholders Providing Specific News

January 23, 2008

Dear Shareholder:

As a shareholder in Stein Software, you should hear major news about the corporation directly rather than reading it in the newspapers. That is why I am sending you this letter.

As you saw in our last annual report, we had plans to put some major cost controls into place in 2008. The first stage of that plan was implemented today, as we laid off 100 employees, or 14 percent of our workforce. Most of these layoffs occurred in our customer service department. As part of our new reorganization, our salespeople will take on customer service relations for their own clients. Also, Web-based and other automated programs will replace in-person communications.

You may see something about this subject in the press in the next few weeks. I want to assure you that everything is under control at Stein Software and ask for your continued support and goodwill as we handle this situation.

Sincerely,

Jason A. Tolbert

Chairman of the Board

E-Mail Version

Dear Shareholder:

As a shareholder in Stein Software, you should hear major news about the corporation directly rather than reading it in the newspapers. That is why I am sending you this e-mail message.

Most of these layoffs occurred in our customer service department. As part of our new reorganization, our salespeople will take on customer service relations for their own clients. Also, Web-based and other automated programs will replace in-person communications.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 23, 2008

Dear Shareholder:

As a shareholder in Stein Software, you should hear major news about the corporation directly rather than reading it in the newspapers.

You may see something about this subject in the press. I want to assure you that everything is under control and ask for your continued support as we handle this situation.

Sincerely,

Jason A. Tolbert

Chairman of the Board

Long Letter Version

Re: Letter to Vendor Negotiating Price or Terms

February 28, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

I received a copy of your company’s price list and payment terms and would like to propose a slight change that would make purchasing materials from your company more palatable to Brink Information Services (BIS).

Rather than paying for orders with cash on demand, which entails giving a check to our driver to turn over to the recipient on your end, we would prefer to have the order charged to our company credit card on the day we receive the order.

I hope that you will consider adopting these revised terms; you will still receive a confirmed payment in full at the time of delivery, and we can avoid having our drivers handle checks for us.

Please contact me when you are ready to discuss this proposed change. You can reach me at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

Thank you for forwarding your company’s price list and payment terms. After reviewing it, I would like to propose a slight change that would make purchasing materials from your company more palatable to Brink Information Services (BIS).

I hope that you will consider adopting these revised terms; you will still receive a confirmed payment in full at the time of delivery and we can avoid having our drivers handle checks for us.

Please contact me when you are ready to discuss this proposed change. You can reach me at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 28, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

I received a copy of your company’s price list and payment terms and would like to propose a slight change. Rather than paying for orders with cash on demand, we would prefer to have the order charged to our company credit card on the day we receive the order.

I hope that you will consider adopting these revised terms; you will still receive a confirmed payment in full at the time of delivery, and we can avoid having our drivers handle checks.

Please contact me at 555.555.5555 when you are ready to discuss this proposed change.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter to Vendor or Supplier Noting Payment Terms

January 24, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

We are delighted to welcome you as a supplier of Brink Information Services (BIS). I will be the contact for all financial aspects of your company’s account. Our purchasing agent, Marianne Drover, passed your information on to me so that I can outline our payment terms to you before we place our first order for your binder products. Please share this information with your accounting department.

Enclosed you will find a comprehensive list of payment terms for BIS suppliers, including our timeline for payments, terms of credit and fees for late or incomplete shipments.

If you or your accounting department have any questions, please feel free to contact me at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

We are delighted to welcome you as a supplier of Brink Information Services (BIS).

I will be the contact for all financial aspects of your company’s account. Our purchasing agent, Marianne Drover, passed your information on to me so that I can outline our payment terms to you before we place our first order for your binder products.

Attached you will find a PDF containing a comprehensive list of payment terms for BIS suppliers, including our timeline for payments, terms of credit and fees for late or incomplete shipments. Please share this information with your accounting department.

If you or your accounting department have any questions, please feel free to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 24, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Our purchasing agent passed your information on to me so that I can outline our payment terms to you. Please share this information with your accounting department.

Enclosed you will find a comprehensive list of payment terms for BIS suppliers, including our timeline for payments, terms of credit and fees for late or incomplete shipments.

If you or your accounting department have questions, please contact me at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter to Vendor or Supplier Stating or Reiterating Your Policies

January 24, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

We are delighted to welcome you as a supplier for Brink Information Services (BIS). To ensure that our orders from your company are expedited smoothly and efficiently, I would like to explain how BIS operates.

Enclosed you will find a copy of Vendor Policies for BIS suppliers, including quality control standards, delivery specifications and payment terms. Please review this document and ensure that you are able to adhere to each policy.

If you have questions or concerns regarding anything in this document, please contact me directly at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

Attached is a PDF of Vendor Policies for BIS suppliers, including quality control standards, delivery specifications and payment terms. Please review this document and ensure that you are able to adhere to each policy.

If you have questions or concerns regarding anything in this document, please contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 24, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Enclosed you will find a copy of Vendor Policies for Brink Information Services suppliers, including quality control standards, delivery specifications and payment terms. Please review this document and ensure that you are able to adhere to each policy.

If you have any questions or concerns, please contact me at 555.555.5555.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter to Vendor Refusing Payment

March 7, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Today we received a VGB Binders invoice for order #7492943 for 5,000 binders. I wanted to notify you immediately that we will not pay this invoice because what you delivered was not what we ordered.

After comparing the information on the invoice to that in our records, we found that the order attached to this invoice was incorrect and has yet to be replaced. We did order 5,000 of your standard padded binders, but the materials we received on February 8 did not match our order. Those materials, which included 4,000 5.5 x 8.5” binders and 2,000 vinyl portfolios, are still in our warehouse waiting for collection. Although our warehouse manager has repeatedly contacted your company for replacement of these materials with the 5,000 standard binders, no action has been taken.

Please check your own files to make sure that they accurately reflect this order. If there is a problem with the accounting system or general record-keeping at VGB Binders, I trust that you will personally make sure it is eliminated so that this does not happen again.

Sincerely,

Veronica Perez

Accounts Receivable

E-Mail Version

Dear Mr. Mansfield:

Yes, we did receive an invoice for order #7492943 for 5,000 VGB binders.

I wanted to notify you immediately that we will not pay this invoice. After comparing the information on the invoice with that in our records, we discovered a problem.

The order attached to this invoice was incorrect and has yet to be replaced. We did order 5,000 of your standard padded binders, but the materials we received on February 8 did not match our order. Those materials, which included 4,000 5.5 x 8.5” binders and 2,000 vinyl portfolios, are still in our warehouse waiting for collection.

Although our warehouse manager has repeatedly contacted your company for replacement of these materials with the 5,000 standard binders, no action has been taken.

Please check your own files to make sure that they accurately reflect this order.

If there is a problem with the accounting system or general record-keeping at VGB Binders, I trust that you will personally make sure it is eliminated so that this does not happen again.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 7, 2008

Paul Mansfield

Customer Service Specialist

VGB Binders Inc.

772 N. Clinton St.

Omaha, NE 72844

Dear Mr. Mansfield:

Today we received a VGB Binders invoice for order #7492943 for 5,000 VGB binders. I wanted to notify you immediately that we will not pay this invoice because what you delivered was not what we ordered.

The order attached to this invoice was incorrect and has yet to be replaced. Although our warehouse manager has repeatedly contacted your company for replacement of materials received in error, no action has been taken.

Please check your own files to make sure that they accurately reflect this order.

Sincerely,

Veronica Perez

Accounts Receivable

Long Letter Version

Re: Letter Welcoming a New Business-to-Business Customer

March 23, 2008

Trisha Bagnall

Executive Assistant

Global Lighting Inc.

489 Aberdeen St., Suite 500

Grand Rapids, MI 59221

Dear Ms. Bagnall:

Thank you for your recent order. Supplies 4 Less is always happy to welcome a new customer.

Though you ordered general office supplies, I hope that you will keep in mind that Supplies 4 Less is also a licensed reseller of popular business software. If you check our catalog or our Web site, you will see that we offer low prices on everything from word processing applications to clip art packages. And whether you order software, office supplies or a combination of both, we offer free shipping on all orders over $100. That can add up to considerable savings.

When you are ready to replenish your office supplies or purchase other items from us, we offer two convenient ways to order: visit our Web site at www.supplies4less.com or call our toll-free telephone number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business. I hope that we can continue to help you keep your company well supplied with quality office products.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Bagnall:

Thank you for your recent order. Supplies 4 Less is always happy to welcome a new customer.

Though you ordered general office supplies, I hope that you will keep in mind that Supplies 4 Less is also a licensed reseller of popular business software. Click here and you will see that we offer low prices on everything from Microsoft® Office to clip art packages.

And whether you order software, office supplies or a combination of both, we offer free shipping on all orders over $100. That can add up to considerable savings.

When you are ready to replenish your office supplies or purchase other items from us, we offer two convenient ways to order: visit our Web site or call our toll-free number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week

Thank you again for your business. I hope that we can continue to help you keep your company well supplied with quality office products.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

Trisha Bagnall

Executive Assistant

Global Lighting Inc.

489 Aberdeen St., Suite 500

Grand Rapids, MI 59221

Dear Ms. Bagnall:

Thank you for your recent order. Supplies 4 Less is always happy to welcome a new customer.

Though you ordered general office supplies, I hope that you will keep in mind that Supplies 4 Less is also a licensed reseller of popular business software. We offer low prices on everything from Microsoft® Office to clip art packages. An added bonus: We offer free shipping on any order that totals over $100.

We offer two convenient ways to order: visit our Web site at www.supplies4less.com or call our toll-free number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business. I hope that we can continue to help you keep your company well supplied with quality office products.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Welcoming Back an Inactive Business-to-Business Customer

March 23, 2008

Trisha Bagnall

Executive Assistant

Global Lighting Inc.

489 Aberdeen St., Suite 500

Grand Rapids, MI 59221

Dear Ms. Bagnall:

Thank you for your recent order. It has been several months since we heard from you here at Supplies 4 Less, and we are happy to fill your most recent order.

A brief glance at your order history shows that you are primarily interested in basic office supplies such as paper and pens. Did you know that Supplies 4 Less is also a licensed reseller of popular business software? If you check our catalog or Web site, you will see that we offer low prices on everything from word processing applications to clip art packages. And whether you are ordering software, office supplies or a combination of both, we offer free shipping on all orders over $100. That can add up to considerable savings.

When you are ready to replenish your office supplies or purchase other items from us, we offer two convenient ways to order: visit our Web site at www.supplies4less.com or call our toll-free number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business; we look forward to continuing to help you keep your company well supplied with quality office products.

Sincerely,

Rodney Lewis

Customer Service Manager

E-Mail Version

Dear Ms. Bagnall:

Thank you for your recent order. It has been several months since we heard from you here at Supplies 4 Less, and we are happy to fill your most recent order.

And whether you are ordering software, office supplies or a combination of both, we offer free shipping on all orders over $100. That can add up to considerable savings.

Thank you again for your business; we look forward to continuing to help you keep your company well supplied with quality office products.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

Trisha Bagnall

Executive Assistant

Global Lighting Inc.

489 Aberdeen St., Suite 500

Grand Rapids, MI 59221

Dear Ms. Bagnall:

Thank you for your recent order. It has been several months since we heard from you, and we are happy to fill your most recent order.

A brief glance at your order history shows that you are primarily interested in basic office supplies such as paper and pens. Did you know that Supplies 4 Less is also a licensed reseller of popular business software? We offer low prices on everything from Microsoft Office to clip art packages, and we offer free shipping on all orders over $100. That can add up to considerable savings.

You can visit our Web site at www.supplies4less.com or call our toll-free telephone number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business; we look forward to continuing to help you keep your company well supplied with quality office products.

Sincerely,

Rodney Lewis

Customer Service Manager

Long Letter Version

Re: Letter Welcoming Back an Inactive Retail Customer

March 23, 2008

Alison Bauman

489 Aberdeen St., Apt. 2A

Grand Rapids, MI 59221

Dear Ms. Bauman:

Thank you for your recent order. It has been several months since we heard from you here at Fit as a Fiddle, and we are happy to serve you again with quality fitness clothing and gear.

Just as you have obviously made a commitment to fitness, we at Fit as a Fiddle have made a commitment to pleasing our customers. As a long-time customer, you are probably familiar with our Quality Pledge to provide the best available items for everything from bicycling to rock climbing to in-home workouts. We also offer a range of prices in nearly every category, so you are sure to find what you need to fit your budget.

Whether you want to place another order for fitness equipment, have a question about our products or would like a copy of our most recent catalog, please feel free to call our toll-free number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business; we look forward to supplying everything you need for your fitness lifestyle.

Sincerely,

Diane L. Crawford

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

Thank you for your recent order. It has been several months since we heard from you here at Fit as a Fiddle, and we are happy to serve you again with quality fitness clothing and gear.

Just as you have obviously made a commitment to fitness, we at Fit as a Fiddle have made a commitment to pleasing our customers. As a long-time customer, you are probably familiar with our Quality Pledge to provide the best available items for everything from bicycling to rock climbing to in-home workouts. Click here to visit our Web site and view our current selections.

Thank you again for your business; we look forward to continuing to supply everything you need for your fitness lifestyle.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

Alison Bauman

489 Aberdeen St., Apt. 2A

Grand Rapids, MI 59221

Dear Ms. Bauman:

Thank you for your recent order. We are happy to serve you again with quality fitness clothing and gear.

Please feel free to call our toll-free number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thank you again for your business; we look forward to continuing to supply everything you need for your fitness lifestyle.

Sincerely,

Diane L. Crawford

Customer Service Manager

Long Letter Version

Re: Letter Welcoming New Leader

January 5, 2008

Anna Milosevic

Chief Executive Officer

Milosevic Financial Planning

433 N.E. Division St.

Baton Rouge, LA 35705

Dear Ms. Milosevic:

I would like to personally welcome you to the board of directors of The Bristol Group. I am delighted that you are joining the board and am sure you will be a valuable addition to the leadership of our company.

Members of the selection committee speak highly of you and are particularly impressed with your expertise and background in matters of corporate finance. It sounds like, in your capacity as a consultant, you have led many companies through periods of financial difficulty. We at The Bristol Group will welcome having someone with this experience sitting on our own board.

Please let me know if there is anything I can do to help you get acclimated; do not hesitate to call me on my direct line if you have any questions. I am looking forward to working with you in your new capacity.

Sincerely,

José A. Ruiz

Executive Director

E-Mail Version

Dear Ms. Milosevic:

Please let me know if there is anything I can do to help you get acclimated and do not hesitate to contact me if you have any questions.

I am looking forward to working with you in your new capacity.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 5, 2008

Anna Milosevic

Chief Executive Officer

Milosevic Financial Planning

433 N.E. Division St.

Baton Rouge, LA 35705

Dear Ms. Milosevic:

Please let me know if there is anything I can do to help you get acclimated. I am looking forward to working with you in your new capacity.

Sincerely,

José A. Ruiz

Executive Director

Long Letter Version

Re: Letter Welcoming New Retail Customer

March 23, 2008

Alison Bauman

489 Aberdeen St., Apt. 2A

Grand Rapids, MI 59221

Dear Ms. Bauman:

Thank you for your recent order. Fit as a Fiddle is always happy to welcome a new customer.

Though you ordered tennis clothing and equipment, I hope that you will keep in mind that Fit as a Fiddle offers top-of-the-line items for everything from bicycling to rock climbing to in-home workouts. We offer a range of prices in nearly every category, ensuring you can find what you need to fit your budget. And we continually update our product line, guaranteeing the latest equipment and the newest styles in activewear.

Whether you want to place another order for fitness equipment, have a question about our products or would like to request our most recent catalog, please fee free to call our toll-free telephone number at 555.555.5555 any time. We have representatives available to answer your call 24 hours a day, 7 days a week.

Thanks again for your business. I hope that we can continue to supply everything you need for your fitness lifestyle.

Sincerely,

Diane L. Crawford

Customer Service Manager

E-Mail Version

Dear Ms. Bauman:

Thank you for your recent order. Fit as a Fiddle is always happy to welcome a new customer.

Though you ordered tennis clothing and equipment, keep in mind that Fit as a Fiddle offers top-of-the-line items for everything from bicycling to rock climbing to in-home workouts. Click here to visit our Web site and see the current selection.

Thanks again for your business. I hope that we can continue to supply everything you need for your fitness lifestyle.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

Alison Bauman

489 Aberdeen St., Apt. 2A

Grand Rapids, MI 59221

Dear Ms. Bauman:

Thank you for your recent order. Fit as a Fiddle is always happy to welcome a new customer.

Though you ordered tennis clothing and equipment, keep in mind that Fit as a Fiddle offers top-of-the-line items for everything from bicycling to rock climbing to in-home workouts.

Thank you again for your business. I hope that we can continue to supply everything you need for your fitness lifestyle.

Sincerely,

Diane L. Crawford

Customer Service Manager

Long Letter Version

Re: Letter with Product Change Notice

February 19, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please note the enclosed oroduct change notice (PCN) KA030603 regarding Kleen-All Products’ 2-pound heavy-duty cleaner (item #4483649). You are receiving this notice because your company has procured one or more of these products over the past 3 years.

Kleen-All is implementing a change to the packaging of this product in order to ensure that it is leak-proof and noncorrodible. This change will make the item more compact, so it will ship differently. Please note the new number of units per case on the enclosed PCN.

Please read the enclosed PCN and ensure the appropriate personnel within your company are advised of this change. You can address any technical inquires regarding this product change notice to our engineering department at techinfo@kleen-all.com and any customer service inquiries to sales@kleen-all.com or call our toll-free number at 555.555.5555.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

E-Mail Version

Dear Ms. Gonzalez:

Please note the attached PDF of a product change notice (PCN) KA030603 regarding Kleen-All Products’ 2-pound heavy-duty cleaner (item #4483649).

You are receiving this notice because your company has procured one or more of these products over the past 3 years.

Please note the new number of units per case on the enclosed PCN.

Please read the attached PCN and ensure the appropriate personnel within your company are advised of this change.

You can address any technical inquires regarding this product change notice to our engineering department at techinfo@kleen-all.com and any customer service inquiries to sales@kleen-all.com or call our toll-free number at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 19, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Please note the enclosed Product Change Notice (PCN) KA030603 regarding Kleen-All Products’ 2-pound heavy-duty cleaner (item #4483649).

Kleen-All is implementing a change to the packaging of this product in order to ensure that it is leak-proof and noncorrodible. Please note the new number of units per case on the enclosed PCN.

Please ensure the appropriate personnel within your company are advised of this change. You can address any technical inquires regarding this change to our engineering department at techinfo@kleen-all.com and any customer service inquiries to sales@kleen-all.com.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Letter with Special Offer for Recipient

March 8, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Klein & Saffer is a valued customer of ours and we would like to show our appreciation for your business.

Because of the volume of conference calls you use, we are pleased to offer you a one-of-a-kind opportunity: Your company can enjoy an unlimited number of Webinar Plus conference calls in 2008 for just $5,000. You will be able to schedule as many Webinar Plus calls as you like, when you like, all for that one-time charge.

This is a terrific opportunity for a company like Klein & Saffer, which held more than 200 Webinar Plus conference calls last year. To take advantage of this offer, simply mention this letter to Janice Thrice, your customer service representative, when you are ready to begin scheduling your next call.

I look forward to your continued business in 2008.

Sincerely,

Gregg Wiles

President

E-Mail Version

Dear Ms. Tabor:

Klein & Saffer is a valued customer of ours. We would like to show our appreciation for your business with a one-of-a-kind deal: Your company can enjoy an unlimited number of Webinar Plus conference calls in 2008 for just $5,000. You will be able to schedule as many Webinar Plus calls as you like, when you like, all for that one-time charge.

This is a terrific opportunity for a company like Klein & Saffer, which held more than 200 Webinar Plus conference calls last year.

To take advantage of this offer, simply mention this e-mail to your customer service representative.

We look forward to your continued business in 2008.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 8, 2008

Heidi Tabor

Office Manager

Klein & Saffer Inc.

332 Southport St., Suite 1500

Tampa, FL 69321

Dear Ms. Tabor:

Klein & Saffer is a valued customer of ours and we would like to show our appreciation for your business.

To take advantage of this offer, simply mention this letter to your customer service representative when you are ready to begin scheduling your next call.

Sincerely,

Gregg Wiles

President

Long Letter Version

Re: Negative Response to a Colleague’s Request for a Personal Favor

March 26, 2007

Diane M. Baez

President and Founder

RTG Construction

2112 N. Lawrence Ave.

Grand Rapids, MI 48832

Dear Diane:

I received your letter of March 19 and want to let you know that I cannot help you with this particular favor.

Your memory is correct. I have done business with Tyree Department Stores in the past, but the executives with whom I had a good relationship have all left the company. I do not feel that a personal recommendation from me would go very far with the new people in charge. In fact, I believe that you would be better off without my intervention.

I am sorry that I could not lend a hand in this case. However, if this situation comes up again and I am able to help, I would be happy to put in a good word for RTG Construction.

Sincerely,

Jason Sykes

Chief Financial Officer

E-Mail Version

Dear Diane:

I want to let you know that I cannot help you with this particular favor.

I am sorry that I could not lend a hand in this case. However, if this situation comes up again and I am able to help, I would be happy to put in a good word for RTG Construction.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 26, 2007

Diane M. Baez

President and Founder

RTG Construction

2112 N. Lawrence Ave.

Grand Rapids, MI 48832

Dear Diane:

I want to let you know that I cannot help you with the favor you requested in your letter of March 19.

I have done business with Tyree Department Stores, but the executives with whom I had a relationship have left the company. I do not feel that my personal recommendation would go very far with the new people in charge.

I am sorry that I could not lend a hand in this case. However, I would be happy to put in a good word for RTG Construction if this situation comes up again.

Sincerely,

Jason Sykes

Chief Financial Officer

Long Letter Version

Re: Negative Response to a Colleague’s Request to Act as a Reference

February 17, 2007

John T. Halbert

Manager, Sales and Marketing

HRD Consulting

4877 Lincoln Ave.

Trenton, NJ 02732

Dear John:

This letter is in response to your request that I provide a business reference for HRD Consulting’s application for a loan.

I am sorry to say that I must decline your request. Due to some legal problems I had in the past regarding companies for which I provided references, I have made it a personal policy not to put my name to any personal or business reference for anyone, no matter how well I know them or how positive my opinion of them is.

I am sorry that I cannot help you in this matter, but I am sure you will have no trouble finding someone else to provide a reference.

Sincerely,

Jean-Robert Sullivan

President

E-Mail Version

Dear John:

I am sorry to say that I must decline your request that I provide a business reference for HRD Consulting.

Due to some legal problems I had in the past regarding companies for which I provided references, I have made it a personal policy not to put my name to any personal or business reference for anyone, no matter how well I know them or how positive my opinion of them is.

I am sorry that I cannot help you in this matter, but I am sure you will have no trouble finding someone else to provide a reference.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 17, 2007

John T. Halbert

Manager, Sales and Marketing

HRD Consulting

4877 Lincoln Ave.

Trenton, NJ 02732

Dear John:

I am sorry to say that I must decline your request that I provide a business reference for HRD Consulting.

I am sure you will have no trouble finding someone else to provide a reference.

Sincerely,

Jean-Robert Sullivan

President

Long Letter Version

Re: Negative Response to Unsolicited Sales Letter

February 18, 2008

Albert Lee

Director of Sales and Marketing

Help Desk Enterprises

8371 S. Columbus Drive

Lincoln, NE 49210

Dear Mr. Lee:

You sent me a letter dated February 2 that outlined your company’s tech support services.

I want to let you know that although Heil & Heil is a relatively small firm, we do have our own in-house technical support. We have no need to hire outside help now or in the foreseeable future.

I will keep your letter on file in the unlikely event that this situation changes. In the meantime, please make a note that we do not require your services.

Sincerely,

Carolyn Frey

Office Manager

E-Mail Version

February 18, 2008

Albert Lee

Director of Sales and Marketing

Help Desk Enterprises

8371 S. Columbus Drive

Lincoln, NE 49210

Dear Mr. Lee:

In response to your message, I want to let you know that Heil & Heil has no need of hiring outside tech support now or in the foreseeable future. Although we are a relatively small firm, we have our own in-house technical support.

I will keep your message on file in the unlikely event that this situation changes. In the meantime, please make a note that we do not require your services.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Albert Lee

Director of Sales and Marketing

Help Desk Enterprises

8371 S. Columbus Drive

Lincoln, NE 49210

Dear Mr. Lee:

You sent me a letter dated February 2 that outlined your company’s tech support services.

I want to let you know that Heil & Heil has no need to hire outside help now or in the foreseeable future. Please make a note that we do not require your services.

Sincerely,

Carolyn Frey

Office Manager

Long Letter Version

Re: Notification of Upcoming Large or Special Order

January 13, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

Granger Assembly National just received a large contract, and we will be increasing our production output as soon as we can procure the staff and other necessary resources.

As soon as I obtain approval from our vice president of operations, I will be placing an order for five gross of your 12-gauge hose pieces and seven gross of your 0.125-millimeter valves. I realize that this order is substantially larger than our usual requests, and, therefore, would like to ensure that LKW Plastics can supply these quantities.

Please contact me as soon as you have the necessary information so that we can discuss the logistics of this upcoming order.

Thank you in advance for your prompt reply.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mrs. Lincoln:

Granger Assembly National just received a large contract, and we will be increasing our production output as soon as we can procure the staff and other necessary resources.

As soon as I obtain approval from our vice president of operations, I will be placing an order for five gross of your 12-gauge hose pieces and seven gross of your 0.125-millimeter valves.

I realize that this order is substantially larger than our usual requests, and, therefore, would like to ensure that LKW Plastics can supply these quantities.

Please contact me as soon as you have the necessary information so that we can discuss the logistics of this upcoming order.

Thank you in advance for your prompt reply.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 13, 2008

Barbara L. Lincoln

Director of Operations

LKW Plastics Inc.

6213 W. 18th St.

Duluth, MN 69210

Dear Mrs. Lincoln:

In the immediate future, I will place an order for five gross of your 12-gauge hose pieces and seven gross of your .125-millimeter valves. I realize that this order is substantially larger than our usual requests, and, therefore, would like to ensure that LKW Plastics can supply these quantities.

Please contact me so that we can discuss the logistics of this upcoming order.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Positive Response to a Colleague’s Request for a Personal Favor

March 26, 2007

Diane M. Baez

President and Founder

RTG Construction

2112 N. Lawrence Ave.

Grand Rapids, MI 48832

Dear Diane:

I received your letter of March 19 and wanted to let you know that I was happy to help you with this matter.

I spoke with Ralph Underhill, the president of Tyree, yesterday and mentioned my many successful projects involving your company. I told Ralph about how we came in under budget on our last mall project and also about your ability to speed construction along when needed with a seemingly limitless supply of additional workmen. In short, I gave RTG a glowing recommendation and believe that you should win the contract.

This was an easy favor for me to grant, because every word I said is true. It is a pleasure to work with you and I hope that we will share many projects in the future.

Sincerely,

Jason Sykes

Chief Financial Officer

E-Mail Version

Dear Diane:

I am happy to help you with this matter.

In fact, I spoke with Ralph Underhill, the president of Tyree, yesterday and mentioned my many successful projects involving your company.

I told Ralph about how we came in under budget on our last mall project and also about your ability to speed construction along when needed with a seemingly limitless supply of additional workmen.

In short, I gave RTG a glowing recommendation and believe that you should win the contract.

This was an easy favor for me to grant, because every word I said is true. It is a pleasure to work with you and I hope that we will share many projects in the future.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 26, 2007

Diane M. Baez

President and Founder

RTG Construction

2112 N. Lawrence Ave.

Grand Rapids, MI 48832

Dear Diane:

I received your letter of March 19 and wanted to let you know that I was happy to help you with this matter.

I spoke with Ralph Underhill, the president of Tyree, and mentioned my many successful projects involving your company. I gave RTG a glowing recommendation and believe that you should win the contract.

This was an easy favor for me to grant, because every word I said is true.

Sincerely,

Jason Sykes

Chief Financial Officer

Long Letter Version

Re: Positive Response to a Colleague’s Request to Act as a Reference

February 17, 2007

John T. Halbert

Manager, Sales and Marketing

HRD Consulting

4877 Lincoln Ave.

Trenton, NJ 02732

Dear John:

Congratulations on the expansion of your marketing division; I wish you luck with adding the Internet component.

Of course I would be happy to act as a business reference for you and HRD Consulting. I am confident that you will execute a carefully thought-out plan for growth and would be happy to tell your lender about my confidence.

Please ask the bank to call my assistant, Nancy Johannsen, at 555.555.5555 and she will either find me or schedule a time for a phone interview.

Let me know how your project turns out; I may consider following your lead on this.

Sincerely,

Jean-Robert Sullivan

President

E-Mail Version

Dear John:

Congratulations on the expansion of your marketing division. I wish you luck with adding the Internet component.

Please ask the bank to call my assistant, Nancy Johannsen, at 555.555.5555 and she will either find me or schedule a time for a phone interview.

Let me know how your project turns out; I may consider following your lead on this.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 17, 2007

John T. Halbert

Manager, Sales and Marketing

HRD Consulting

4877 Lincoln Ave.

Trenton, NJ 02732

Dear John:

I would be happy to act as a business reference for you and HRD Consulting. I am confident that you will execute a carefully thought-out plan for growth and would be happy to tell your lender about my confidence.

Please ask the bank to call my assistant, Nancy Johannsen, at 555.555.5555 and she will either find me or schedule a time for a phone interview.

Sincerely,

Jean-Robert Sullivan

President

Long Letter Version

Re: Positive Response to Unsolicited Sales Letter

February 18, 2008

Albert Lee

Director of Sales and Marketing

Help Desk Enterprises

8371 S. Columbus Drive

Lincoln, NE 49210

Dear Mr. Lee:

You sent me a letter dated February 2 that outlined your company’s tech support services for small and midsized offices. Although I was not familiar with Help Desk Enterprises, it sounds like you would be a good fit for our support needs.

Heil & Heil has 20 employees working in our office, along with several offsite consultants who access our computer network via their laptops. Our network is on an XP Windows server running Linux.

I would be interested in hearing what types of services Help Desk Enterprises can offer us and at what price. Please contact me at 555.555.5555 to discuss the next steps.

I look forward to hearing from you.

Sincerely,

Carolyn Frey

Office Manager

E-Mail Version

Dear Mr. Lee:

Based on the information in your previous e-mail, it sounds like you would be a good fit for the support needs of Heil & Heil.

We have 20 employees working in our office, along with several offsite consultants who access our computer network via their laptops. Our network is on a 2-year-old Linux-Windows server.

I would be interested in hearing what types of services Help Desk Enterprises can offer us and at what price. Please contact me to discuss the next steps.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 18, 2008

Albert Lee

Director of Sales and Marketing

Help Desk Enterprises

8371 S. Columbus Drive

Lincoln, NE 49210

Dear Mr. Lee:

You sent me a letter dated February 2 that outlined your company’s tech support services for small and midsized offices. It sounds like Help Desk Enterprises would be a good fit for our support needs.

I would be interested in hearing what types of services Help Desk Enterprises can offer us and at what price. Please contact me at 555.555.5555 to discuss the next steps.

Sincerely,

Carolyn Frey

Office Manager

Long Letter Version

Re: Reply to a Letter of Complaint Requesting More Information

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

Thank you for your letter of January 25 in which you stated that you had received an incomplete kit for our Danish Modern bookshelves. I understand your frustration and hope that we can resolve this issue quickly and easily.

Our records show that your kit was checked before it was shipped out, and all parts were enclosed. If you can be more specific as to which hardware you are missing, perhaps we can send one or more replacement parts. The fastest way to do this would be to call our customer service department at 555.555.5555 and give them your original order number along with details on what exactly you are missing. I assure that that our representatives are familiar with all components of all our products and can ascertain what you need to complete your bookshelves.

Thank you for your business. I wish you luck with assembling your bookshelves.

Sincerely,

Josephine A. Tate

President and Founder

E- Mail Version

Dear Mr. Pritchard:

Thank you for your e-mail. I understand your frustration and hope that we can resolve this issue quickly and easily.

The fastest way to do this would be to call our customer service department at 555.555.5555 and give them your original order number along with details on what exactly you are missing.

Thank you for your business. I wish you luck with assembling your bookshelves.

Sincerely,

<e-mail signature including name, title, company and contact information>

Short Letter Version

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

Thank you for your letter of January 25 in which you stated that you had received an incomplete kit for our Danish Modern bookshelves.

Our records show that your kit was checked before it was shipped out and that all parts were enclosed. If you can be more specific as to which hardware you are missing, perhaps we can send one or more replacement parts. The fastest way to do this would be to call our customer service department at 555.555.5555 and give them your original order number along with details on what exactly you are missing.

Sincerely,

Josephine A. Tate

President and Founder

Long Letter Version

Re: Reply to a Letter of Complaint with Assurance of Action Taken

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

You should have received a complete set of hardware by now, enabling you to complete construction of the bookshelves with no further difficulty.

You might be interested to know that we have determined that the error occurred because of a mistake in our warehouse assembly instructions. We have corrected and redistributed the packing lists for the Danish Modern series of furniture and have also double-checked the lists for all other products to ensure that everything is complete and correct.

I apologize for any inconvenience caused by the incomplete shipment. I hope we can count on your continued business for all your future furniture needs.

Sincerely,

Josephine A. Tate

President and Founder

E-Mail Version

Dear Mr. Pritchard:

Thank you for your e-mail. I understand your frustration at finding an incomplete package of hardware in the set and appreciate your drawing our attention to this error.

You should have received a complete set of hardware by now, enabling you to complete construction of the bookshelves with no further difficulty.

I apologize for any inconvenience caused by the incomplete shipment. I hope we can count on your continued business for all your future furniture needs.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 30, 2008

Samuel W. Pritchard

721 N. Chicago Ave.

Memphis, TN 49214

Dear Mr. Pritchard:

Thank you for your letter stating that you received an incomplete kit of our Danish Modern bookshelves. You should have received a complete set of hardware by now, enabling you to complete construction of the bookshelves.

You might be interested to know that we have determined that the error occurred because of a mistake in our warehouse assembly instructions. We have corrected and redistributed all packing lists to ensure that everything is complete and accurate.

I apologize for any inconvenience caused by the incomplete shipment.

Sincerely,

Josephine A. Tate

President and Founder

Long Letter Version

Re: Reply to Invitation to Speak at a Company Event

April 4, 2008

Pamela J. Nash

Meeting Planner

Bristol Group

6321 W. Clark St.

Columbus, OH 47324

Dear Ms. Nash:

Thank you for the invitation to speak at the Bristol Group’s national sales meeting on May 12in Columbus. I am flattered that you asked me to be your keynote speaker.

I would be delighted to give a 15-minute presentation to the sales force on the development of the LF-12. I have some anecdotes and some statistics that should surprise them as well as detailed information that should help them sell this new machine.

Please forward all available information about the meeting as it becomes available. Meanwhile, I will begin drafting my presentation.

Thank you again for this opportunity.

Sincerely,

Elena Panazzo

President

E-Mail Version

Dear Ms. Nash:

Thank you for the invitation to speak at the Bristol Group’s national sales meeting. I am flattered that you asked me to be your keynote speaker.

I would be delighted to give a 15-minute presentation on the development of the LF-12. I have some anecdotes and some statistics that should surprise the sales force as well as detailed information that should help them sell this new machine.

Please forward all available information about the meeting as it becomes available. Meanwhile, I will begin drafting my presentation.

Thank you again for this opportunity.

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 4, 2008

Pamela J. Nash

Meeting Planner

Bristol Group

6321 W. Clark St.

Columbus, OH 47324

Dear Ms. Nash:

Thank you for the invitation to speak at the Bristol Group’s national sales meeting on May 12in Columbus.

I would be delighted to give a 15-minute presentation to the sales force on the development of the LF-12.

Please forward all available information about the meeting as it becomes available.

Sincerely,

Elena Panazzo

President

Long Letter Version

Re: Reply to Letter of Apology

March 16, 2008

Carolyn Thornton

Director of Customer Service

Terrance Call Centers

632 Adams St.

Los Angeles, CA 93207

Dear Ms. Thornton:

Thank you for your letter of March 14 in which you explained your absence from our scheduled meeting last Friday. I appreciate your letting me know the reason for your failure to show.

I completely understand how this happened and I assure you that it was no trouble at all. I simply kept working in my office and was not inconvenienced at all.

Please let me know your availability in the next week or two so that we can reschedule the meeting.

Sincerely,

Marvin Schultz

Product Manager

E-Mail Version

Dear Ms. Thornton:

Thank you for your e-mail. I appreciate your letting me know the reason for your failure to show.

I completely understand how this happened and I assure you that it was no trouble at all. I simply kept working in my office and was not inconvenienced at all.

Please let me know your availability in the next week or two so that we can reschedule the meeting.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 16, 2008

Carolyn Thornton

Director of Customer Service

Terrance Call Centers

632 Adams St.

Los Angeles, CA 93207

Dear Ms. Thornton:

Thank you for your letter of March 14 in which you explained your absence from our scheduled meeting last Friday. I completely understand how this happened and I assure you that it was no trouble at all.

Please let me know your availability in the next week or two so that we can reschedule the meeting.

Sincerely,

Marvin Schultz

Product Manager

Long Letter Version

Re: Reply to Letter of Complaint

March 22, 2008

Jeanne Anne Haggerty

Quality Assurance Manager

Closet Friends Inc.

3386 Clinton St.

Philadelphia, PA 40542

Dear Ms. Haggerty:

Thank you for your letter of March 17 in which you pointed out an error in the shipment of your order.

I would like to personally apologize for the mix-up and give you my word that this is the last time you will ever need to write such a letter.

I can tell you that we have found the source of the problem─an error on the loading dock─and have taken steps to ensure that this will not happen again. I personally oversaw the correct shipment of brown brackets, which left our dock an hour ago.

We thank you for your continued business with us, as we know that you have other vendors to choose from for your bracket needs.

Sincerely,

Bill Brademann

Director of Operations

E-Mail Version

Dear Ms. Haggerty:

Thank you for your e-mail. I would like to personally apologize for the mix-up and give you my word that this is the last time you will ever need to write such a message.

I can tell you that we have found the source of the problem–an error on the loading dock–and have taken steps to ensure that this will not happen again. I personally oversaw the correct shipment of brown brackets, which left our dock an hour ago.

We thank you for your continued business with us, as we know that you have other vendors to choose from for your bracket needs.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 22, 2008

Jeanne Anne Haggerty

Quality Assurance Manager

Closet Friends Inc.

3386 Clinton St.

Philadelphia, PA 40542

Dear Ms. Haggerty:

Thank you for your letter of March 17 in which you pointed out an error in the shipment of your order.

I apologize for the mix-up and give you my word that this is the last time you will ever need to write such a letter.

We thank you for your continued business with us, as we know that you have other vendors to choose from for your bracket needs.

Sincerely,

Bill Brademann

Director of Operations

Long Letter Version

Re: Reply to Request for Credit—Acceptance

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

I am happy to inform you that our office finished a comprehensive review of your company’s application for credit and references. We are pleased to extend a line of credit to Arrowdyne Industries for $40,000. The terms of this credit are covered in the attached document.

If you have questions regarding your new line of credit or any other aspect of your account with Recycled Metal Inc., please contact us at 555.555.5555.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

If you have questions regarding your new line of credit or any other aspect of your account with Recycled Metal Inc., please do not hesitate to contact me.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

We are pleased to extend a line of credit to Arrowdyne Industries for $40,000. The terms of this credit are covered in the attached document.

If you have questions, please call me at 555.555.5555.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Reply to Request for Credit—Rejection

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

I am sorry to inform you that your application for a line of credit with Recycled Metal Inc. has been declined. We were unable to verify the appropriate information for your company based on the application we received.

If you feel there has been an error and that Arrowdyne Industries is a good candidate for credit, please feel free to resubmit your application along with a list of references and include complete information for all sections of the forms.

I hope that you will continue to turn to us for all your metal needs, regardless of the payment terms. We value your business.

Sincerely,

Christopher J. Jamison

Customer Service Representative

E-Mail Version

Dear Ms. Edmundsen:

I am sorry to inform you that Arrowdyne Industries’ application for a line of credit with Recycled Metal Inc. has been declined.

We were unable to verify the appropriate information for your company based on the application we received.

I hope that you will continue to turn to us for all your metal needs, regardless of the payment terms. We value your business.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 1, 2008

Tina Edmundsen

Purchasing Agent

Arrowdyne Industries

2817 W. Waveland Ave.

Falls Church, VA 18305

Dear Ms. Edmundsen:

I am sorry to inform you that your application for a line of credit with Recycled Metal Inc. has been declined.

I hope that you will continue to turn to us for all your metal needs, regardless of the payment terms. We value your business.

Sincerely,

Christopher J. Jamison

Customer Service Representative

Long Letter Version

Re: Request for Meeting with Group of Employees

February 9, 2008

To: Members of Customer Care Task Force

From: Caleb Keeler

Re: February 15 Meeting

Our task force will meet next Tuesday, February 15, from 2:30 p.m. to 4 p.m. in conference room C.

We will be reviewing our progress to date and brainstorming ideas for the next phase of our project: reaching out to former customers. I will distribute an agenda sometime next Monday or Tuesday.

It is important that all of you be present, so please rearrange your schedule as needed to ensure that you can attend this meeting.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

E-Mail Version

Mark your calendar: Our task force will meet next Tuesday, February 15, from 2:30 p.m. to 4 p.m. in conference room C.

We will be reviewing our progress to date and brainstorming ideas for the next phase of our project: reaching out to former customers. I will distribute an agenda sometime next Monday or Tuesday.

It is important that all of you be present, so please rearrange your schedule as needed to ensure that you can attend this meeting.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

February 9, 2008

To: Members of Customer Care Task Force

From: Caleb Keeler

Re: February 15 Meeting

Our task force will meet next Tuesday, February 15, from 2:30 p.m. to 4 p.m. in conference room C. We will review our progress and brainstorm ideas for reaching out to former customers.

Please ensure that you attend this meeting.

Sincerely,

Caleb Keeler

Director, Sales & Marketing

Long Letter Version

Re: Request to a Colleague for a Personal Favor

March 19, 2007

Jason Sykes

Chief Financial Officer

Yellowtab Development Co. Inc.

8871 W. Jarvis St.

Grand Rapids, MI 48832

Dear Jason:

We have worked together in one capacity or another for more than 6 years now, and we have seen our share of ups and downs in this business. I believe we have a good professional relationship, one that can be relied on for help from time to time.

Therefore, I am writing to ask you for a favor. RTG Construction is in the process of bidding on a job for Tyree Department Stores. They are planning a store in the South Street Mall, and we want to build it for them. I know that you have worked with Tyree in the past and believe that a personal recommendation from you would really help us win this contract.

Would you consider giving your contact at Tyree a call sometime this month and mentioning our record of success and reliability? I only ask this because I know we are up against some tough competition and could really use a personal endorsement from a source that Tyree trusts.

I hope that you will consider helping me with this matter. Please know that I will not hesitate to return the favor if you should ever need a similar recommendation.

Sincerely,

Diane M. Baez

President and Founder

E-Mail Version

Dear Jason:

I am writing to ask you for a favor.

RTG Construction is in the process of bidding on a job for Tyree Department Stores. They are planning a store in the South Street Mall and we want to build it for them. I know that you have worked with Tyree in the past and believe that a personal recommendation from you would really help us win this contract.

Would you consider giving your contact at Tyree a call sometime this month and mentioning our record of success and reliability?

I only ask this because I know we are up against some tough competition and could really use a personal endorsement from a source that Tyree trusts.

Please know that I will not hesitate to return the favor if you should ever need a similar recommendation.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 19, 2007

Jason Sykes

Chief Financial Officer

Yellowtab Development Co. Inc.

8871 W. Jarvis St.

Grand Rapids, MI 48832

Dear Jason:

We have worked together for more than 6 years now, and I believe we have a good professional relationship.

Therefore, I am asking you for a favor. RTG Construction is bidding on a job for Tyree Department Stores. I know that you have worked with Tyree, and a personal recommendation from you would really help us win this contract.

Would you consider giving your contact at Tyree a call sometime this month and mentioning our record of success and reliability?

I hope that you will consider helping me. Please know that I will not hesitate to return the favor if needed.

Sincerely,

Diane M. Baez

President and Founder

Long Letter Version

Re: Request to a Colleague for Information

March 1, 2007

Jason Sykes

Chief Financial Officer

Yellowtab Development Company Inc.

8871 W. Jarvis St.

Grand Rapids, MI 48832

Dear Jason:

When we met to discuss the South Street strip mall project last month, something you brought up during lunch stuck in my mind.

You mentioned that you had found a new corporate lawyer. You seemed very pleased with this lawyer’s expertise in dealing with construction issues. I would love to find a different lawyer, as our current attorney is very hard to reach. Can you forward me the name and contact information for this new attorney you mentioned, along with any other information I might use?

I would like to thank you in advance for your help with this. Let me know if I can ever return the favor.

Sincerely,

Diane M. Baez

President and Founder

E-Mail Version

Dear Jason:

When we broke for lunch during our meeting about the South Street strip mall project last month, you mentioned that you had found a new corporate lawyer.

You seemed very pleased with this lawyer’s expertise in dealing with construction issues. I would love to find a different lawyer, as our current attorney is very hard to reach. Can you forward me the name and contact information for this new attorney you mentioned, along with any other information I might use?

I would like to thank you in advance for your help with this. Let me know if I can ever return the favor.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 1, 2007

Jason Sykes

Chief Financial Officer

Yellowtab Development Company Inc.

8871 W. Jarvis St.

Grand Rapids, MI 48832

Dear Jason:

When we met to discuss the South Street strip mall project last month, you mentioned that you had found a new corporate lawyer. Can you forward me the name and contact information for this new attorney you mentioned, along with any other information I might use?

Thank you in advance for your help. Let me know if I can ever return the favor.

Sincerely,

Diane M. Baez

President and Founder

Long Letter Version

Re: Request to a Colleague to Act as a Reference

February 12, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

We have a long history together as marketing professionals, going back to the days in 2001 when I was a consultant for your department at RJM Steel. We have both come a long way in the past 5 or 6 years and I am about to make another change. But in order to do so, I need your help.

I have applied for a corporate loan for our company in order to build up an Internet marketing division.

I would like to list you as one of my business references on the loan application. Would you be willing to answer some questions about our professional history and my qualifications for this loan? If so, I would greatly appreciate it.

Please let me know whether I can give the lender, Trenton First National Bank, your name and phone number. I would like to submit the paperwork for this sometime next week.

Thank you in advance for considering this favor. Let me assure you that I will happily do the same for you if the need should ever arise.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

E-Mail Version

Dear Jean-Robert:

I am writing to ask you for a favor.

I have applied for a corporate loan for our company in order to build up an Internet marketing division.

Please let me know whether I can give the lender, Trenton First National Bank, your name and phone number. I would like to submit the paperwork for this sometime next week.

Thank you in advance for considering this favor. Let me assure you that I will happily do the same for you if the need should ever arise.

Sincerely,

<e-mail signature including name, title, company and contact information>

Short Letter Version

February 12, 2007

Jean-Robert Sullivan

President

Unified Marketing Inc.

3288 Grand Ave., Suite 200

Trenton, NJ 02732

Dear Jean-Robert:

I have applied for a corporate loan for our company in order to build up an Internet marketing division.

Please let me know whether I can give the lender, Trenton First National Bank, your name and phone number. I would like to submit the paperwork for this sometime next week.

Thank you in advance for considering this favor.

Sincerely,

John T. Halbert

Manager, Sales and Marketing

Long Letter Version

Re: Response to Communication Addressed to Departed Employee

January 12, 2008

Ronald Pulaski

Sales Representative

Sendick Computer Systems

2962 Addison St.

San Antonio, TX 59213

Dear Mr. Pulaski:

Your letter addressed to Sam Correlli, Office Manager, arrived yesterday. This letter is to inform you that Mr. Correlli no longer works at Hendricks & Jocelyn law offices. He left our firm in November of last year.

Please update your records to make me your new contact at Hendricks & Jocelyn. I will do my best to forward any solicitations or other communications to the appropriate person here.

Sincerely,

Theresa A. Merrill

Director of Human Resources

E-Mail Version

Dear Mr. Pulaski:

Your e-mail to Sam Correlli (scorrelli@hendricks.jocelyn.com) arrived yesterday. This message is to inform you that Mr. Correlli no longer works at Hendricks & Jocelyn law offices. He left our firm in November of last year.

Please update your records to make me your new contact at Hendricks & Jocelyn. I will do my best to forward any solicitations or other communications to the appropriate person here.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 12, 2008

Ronald Pulaski

Sales Representative

Sendick Computer Systems

2962 Addison St.

San Antonio, TX 59213

Dear Mr. Pulaski:

This letter is to inform you that Sam Correlli is no longer the office manager for Hendricks & Jocelyn law offices.

Please list me as your new contact at Hendricks & Jocelyn. I will do my best to forward any solicitations or other communications to the appropriate person here.

Sincerely,

Theresa A. Merrill

Director of Human Resources

Long Letter Version

Re: Response to Letter of Apology

March 31, 2008

Leslie Ann Addams

Director of Operations

626 Shipping, International Division

4212 Jefferson St.

Chicago, IL 60623

Dear Leslie Ann:

Thank you for your note of March 26. I appreciate your taking the time to send me a written apology.

Everyone makes mistakes—I have made plenty myself and have already put the events of last week out of my mind. I do not intend to let one incident tarnish a good business relationship and I hope that you feel the same way.

I look forward to seeing you at the next CBD meeting, which I believe will be the annual awards dinner.

Sincerely,

Samuel Schlautman

Customer Service Coordinator

E-Mail Version

Dear Leslie Ann:

Thank you for your note. I appreciate your taking the time to send me a written apology.

I look forward to seeing you at the next CBD meeting, which I believe will be the annual awards dinner.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 31, 2008

Leslie Ann Addams

Director of Operations

626 Shipping, International Division

4212 Jefferson St.

Chicago, IL 60623

Dear Leslie Ann,

Thank you for your note of March 26. I appreciate your taking the time to send me a written apology.

Everyone makes mistakes—I have made plenty myself and have already put the events of last week out of my mind.

Sincerely,

Samuel Schlautman

Customer Service Coordinator

Long Letter Version

Re: Return Materials Authorization Letter

January 14, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Enclosed please find a return materials authorization (RMA) form for the products you received with our order #KAP8329. Please note that you must have an RMA number for each case you are returning; if you have not obtained an RMA number, please contact our customer service department immediately at 555.555.5555.

Specific instructions for our return process are included on the form.

Please attach a copy of your completed RMA form to the outside of your box or pallet and return to the address on the form. All RMA numbers are valid for 30 days from date of issue.

If you have any questions, please contact our customer service department at sales@kleen-all.com or at 555.555.5555.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

P.S. Note that opened products are nonreturnable unless defective or due to sales error on behalf of Kleen-All Products.

E-Mail Version

Dear Ms. Gonzalez:

Attached please find a PDF of a return materials authorization (RMA) form for the products you received with our order #KAP8329.

Please note that you must have an RMA number for each case you are returning; if you have not obtained an RMA number, please contact our customer service department immediately at 555.555.5555.

Specific instructions for our return process are included on the form.

Please attach a copy of your completed RMA form to the outside of your box or pallet and return to the address on the form. All RMA numbers are valid for 30 days from date of issue.

If you have any questions, please contact our customer service department at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 14, 2008

Silvia Gonzalez

Purchasing Manager

Handy Hardware Corp.

4021 Buena Vista

Phoenix, AZ 82904

Dear Ms. Gonzalez:

Specific instructions for our return process are included on the form.

If you have any questions, please contact our customer service department at sales@kleen-all.com or at 555.555.5555.

Sincerely,

J.T. Drummond

Director, Customer Service & Operations

Long Letter Version

Re: Second-Notice Letter of Collection (30 Days Overdue)

April 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

This is your second notice that payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s “Winter 2008 Brochure” is overdue.

We have paid for some of the expenses of printing your four-color brochure, including the purchase of expensive paper, and we do not wish to carry that expense any longer.

Please use the enclosed return envelope to send us a check for the full amount immediately. If you have any questions or problems regarding this payment, please contact me directly at 555.555.5555.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

E-Mail Version

Dear Mr. Allen:

I received your e-mail response to my last message regarding your overdue payment, but I have not received a check.

This is your second notice that payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s “Winter 2008 Brochure” is overdue.

Please send us a check for the full amount immediately. If you have any questions or problems regarding this payment, please contact me directly at 555.555.5555.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

This is your second notice that payment of $5,329.43 for the printing of 10,000 copies of Connecticut Construction’s “Winter 2008 Brochure” is overdue.

Please send us a check for the full amount immediately. If you have any problems regarding this payment, please contact me at 555.555.5555.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

Long Letter Version

Re: Stern Letter Discontinuing Business with Vendor

March 23, 2008

James T. Grundy

Sales Manager

Corrugated Cardboard Inc.

2950 N. Halsted St.

San Antonio, TX 69219

Dear Mr. Grundy:

As you are aware, I have registered several complaints about incomplete shipments from Corrugated Cardboard in the past 4 months.

Our latest shipment (order #59238502) arrived at our warehouse yesterday and it too was incomplete. We received only the size B boxes and now have to postpone several shipments of our own due to the missing A boxes.

We were willing to overlook a few errors, but now these errors are beginning to have a negative impact on our business. Therefore, I have decided to find another box supplier. We will not be ordering from Corrugated Cardboard again, effective today.

Please refund the cost of the A boxes that we did not receive and then close our account.

Sincerely,

Hannah Evans

Director of Operations

E-Mail Version

Dear Mr. Grundy:

As you are aware, I have registered several complaints about incomplete shipments from Corrugated Cardboard in the past 4 months.

We were willing to overlook a few errors, but now these errors are beginning to have a negative impact on our business.

Therefore, I have decided to find another box supplier. We will not be ordering from Corrugated Cardboard again, effective immediately.

Please refund the cost of the A boxes that we did not receive and then close our account.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 23, 2008

James T. Grundy

Sales Manager

Corrugated Cardboard Inc.

2950 N. Halsted St.

San Antonio, TX 69219

Dear Mr. Grundy:

Our latest shipment (order #59238502) arrived at our warehouse yesterday, and again, it was incomplete. We received only the size B boxes and now have to postpone several shipments of our own due to the missing A boxes.

I have decided to find another box supplier; we will not be ordering from Corrugated Cardboard again, effective today. Please refund the cost of the A boxes that we did not receive and then close our account.

Sincerely,

Hannah Evans

Director of Operations

Long Letter Version

Re: Stern Letter Disputing a Charge

January 7, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

There is a serious problem with your invoice system that needs to be addressed immediately.

This week I received an All-Coil bill for an order of 3-inch coils that totals $2,460. We never issued a purchase order for these materials and have no record of receiving them.

I have no intention of paying this bill, which was issued by your accounting department on January 5. In fact, I plan to pull your previous invoices to make sure that we received everything that we have paid for to date.

Please rectify the situation with this unwarranted invoice immediately. I will watch for your reply with your assurance that this invoice has been voided and that this will not happen again.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

E-Mail Version

Dear Mr. Matamoros:

The bill that you attached in your message reveals a serious problem with your invoice system that needs to be addressed immediately.

We never issued a purchase order for the materials billed and have no record of receiving them.

I have no intention of paying this bill. In fact, I plan to pull your previous invoices to make sure that we received everything that we have paid for to date.

Please rectify the situation with this unwarranted invoice immediately.

I will watch for your reply with your assurance that this invoice has been voided and that this will not happen again.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

January 7, 2008

Manuel Matamoros

Operations Manager

All-Coil

6401 Damen Ave.

Omaha, NE 49204

Dear Mr. Matamoros:

This week I received an All-Coil bill for an order of 3-inch coils that totals $2,460. We never issued a purchase order for these materials and have no record of receiving them.

I have no intention of paying this bill.

Please rectify the situation with this unwarranted invoice immediately. I will watch for your reply with your assurance that this invoice has been voided and that this will not happen again.

Sincerely,

Ed Lee

Manager of Midwest Customer Service & Operations

Long Letter Version

Re: Thank You Letter for Customer Feedback

April 8, 2008

Jill A. Sanders

4002 W. Rush St.

Indianapolis, IN 48821

Dear Ms. Sanders:

Thank you for taking the time to respond to our recent customer survey. Your responses will help to shape the future of our service, our products and our overall way of doing business.

We at Knit-Wits appreciate the unique opportunity to see ourselves through the eyes of our customers and are eager to gather ideas on what we can do better. We expect to hear from a total of more than 1,000 customers such as yourself and will carefully review everyone’s feedback.

Thank you again for sharing your thoughts with us. We appreciate your time and effort in providing feedback to us.

Sincerely,

Tanya Ludovic

Director of Customer Relations

E-Mail Version

Dear Ms. Sanders:

Thank you for taking the time to respond to our recent customer survey. Your responses will help to shape the future of our service, our products and our overall way of doing business.

We at Knit-Wits appreciate the unique opportunity to see ourselves through the eyes of our customers and are eager to gather ideas on what we can do better.

We appreciate your time and effort in providing feedback to us.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 8, 2008

Jill A. Sanders

4002 W. Rush St.

Indianapolis, IN 48821

Dear Ms. Sanders:

Thank you for taking the time to respond to our recent customer survey. Your responses will help to shape the future of our service, our products and our overall way of doing business.

We at Knit-Wits appreciate the unique opportunity to see ourselves through the eyes of our customers and are eager to gather ideas on what we can do better.

We appreciate your time and effort in providing feedback to us.

Sincerely,

Tanya Ludovic

Director of Customer Relations

Long Letter Version

Re: Thank You Letter for Donation

April 5, 2008

Thomas T. Brinks

Chief Executive Officer

Midwest Industries

822 N. Damen Ave., Suite 350

Indianapolis, IN 63903

Dear Mr. Brinks:

I want to personally thank you for your generosity toward the Indy Coalition to End Homelessness.

The $500 that Midwest Industries contributed will go a long way in helping to ease the plight of the Indianapolis homeless. In less than a month, Del Valle Enterprises has raised more than $12,000 for the coalition and of course we are just one small part of the coalition’s fund-raising resources. I have high hopes that the contributions we are gathering, including yours, will make a big difference in our community.

Enclosed is a receipt from the coalition, which indicates that your donation is tax-deductible.

Thank you again on behalf of the Indy Coalition to End Homelessness and all of us at Del Valle Enterprises.

Sincerely,

Carlos Del Valle

President

E-Mail Version

Dear Mr. Brinks:

I want to personally thank you for your generosity toward the Indy Coalition to End Homelessness.

Attached is a receipt from the coalition, which indicates that your donation is tax-deductible.

Thank you again on behalf of the Indy Coalition to End Homelessness and all of us at Del Valle Enterprises.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

April 5, 2008

Thomas T. Brinks

Chief Executive Officer

Midwest Industries

822 N. Damen Ave., Suite 350

Indianapolis, IN 63903

Dear Mr. Brinks:

I want to personally thank you for your generosity toward the Indy Coalition to End Homelessness. The $500 that Midwest Industries contributed will go a long way in helping to ease the plight of the Indianapolis homeless.

Enclosed is a receipt from the coalition, which indicates that your donation is tax-deductible.

Sincerely,

Carlos Del Valle

President

Long Letter Version

Re: Thank You Letter in Response to Condolences or Sympathy

March 12, 2008

Pauline Worth

President

RWF Industries Inc.

49128 Cortland Ave.

Orlando, FL 48234

Dear Pauline:

Thank you for your lovely note about the loss of my wife. I was quite touched that you wrote.

I wanted to let you know that your sympathy, thoughts and prayers are very much appreciated. It is nice to feel so much support from so many different areas of my life, including the business community.

Sincerely,

Ivan Petrovic

E-Mail Version

Dear Pauline:

Thank you for the lovely note you sent. I was quite touched that you wrote.

I wanted to let you know that your sympathy, thoughts and prayers are very much appreciated.

It is nice to feel so much support from so many different areas of my life, including the business community.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 12, 2008

Pauline Worth

President

RWF Industries Inc.

49128 Cortland Ave.

Orlando, FL 48234

Dear Pauline:

Thank you for your lovely note about the loss of my wife.

I wanted to let you know that your sympathy, thoughts and prayers are very much appreciated.

Sincerely,

Ivan Petrovic

Long Letter Version

Re: Thank You Letter to Customers

March 24, 2008

Richard Chapman

President

RWC Plastics Inc.

692 Homan St.

Phoenix, AZ 86200

Dear Mr. Chapman:

The purpose of this letter is not to inform you about a new product or to try to make a sale. I simply want to say thank you for your business on behalf of everyone in my department and the rest of the staff here at Valvodine.

Your business means a lot to us, and I encourage you to call our customer service department if you ever need a special order, want information on our products or have a question.

We wish you and RWC Plastics continued success and look forward to doing business with you for years to come.

Sincerely,

Sandy Winters

Customer Service Manager

E-Mail Version

Dear Mr. Chapman:

The purpose of this e-mail is not to inform you about a new product or to try to make a sale. I simply want to say thank you for your business on behalf of everyone in my department and the rest of the staff here at Valvodine.

Your business means a lot to us, and I encourage you to call our customer service department if you ever need a special order, want information on our products or have a question.

We wish you and RWC Plastics continued success and look forward to doing business with you for years to come.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 24, 2008

Richard Chapman

President

RWC Plastics Inc.

692 Homan St.

Phoenix, AZ 86200

Dear Mr. Chapman:

The purpose of this letter is not to inform you about a new product or to try to make a sale. I simply want to say thank you for your business on behalf of everyone here at Valvodine.

We wish you and RWC Plastics continued success and look forward to doing business with you for years to come.

Sincerely,

Sandy Winters

Customer Service Manager

Long Letter Version

Re: Thank You Letter to Employee for Charitable Donation

March 5, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

I am so grateful to you and to all the El-tronics employees who donated to the Help for the Homeless Fund this year. Together we managed to raise $4,235 for the fund, which will go a long way toward getting homeless people in our community clothed, fed and off the streets into homes or shelters.

I would like to personally thank you for your contribution. I appreciate your support of this worthy cause.

Sincerely,

Grace Whittington

Chief Executive Officer

E-Mail Version

Dear Marvin:

I am so grateful to you and to all the El-tronics employees who donated to the Help for the Homeless Fund.

Together, we managed to raise $4,235 for the fund, which will go a long way toward getting homeless people in our community clothed, fed and off the streets into homes or shelters.

I would like to personally thank you for your contribution. I appreciate your support of this worthy cause.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 5, 2008

To: Marvin Edelmann

From: Grace Whittington

Re: Thank You

Dear Marvin:

I am so grateful to you and to all the El-tronics employees who donated to the Help for the Homeless Fund this year. Together, we managed to raise $4,235 for the fund.

I appreciate your support of this worthy cause.

Sincerely,

Grace Whittington

Chief Executive Officer

Long Letter Version

Re: Thank You Letter

March 15, 2008

Hugh Gallagher

Director of Operations

McCullough Marketing

773 W. Division St., Suite 1000

San Francisco, CA 92110

Dear Mr. Gallagher:

Thank you for referring the law firm of Smith & Gleason to me last month. I met with Mr. Smith as you suggested, and I was very impressed with his expertise and tact. In fact, I have already hired his firm to look into one of my company’s proposed acquisitions.

I appreciate your quick response to my request for recommendations on a good law firm; you truly are well-connected in the San Francisco business world.

Your personal recommendation meant a lot to me and I am sure that Mr. Smith is grateful as well. Please let me know if I can return the favor some day.

Sincerely,

Glen Johnson

Principal Partner

E-Mail Version

Dear Mr. Gallagher:

Thank you for referring the law firm of Smith & Gleason to me last month.

I met with Mr. Smith and was very impressed with his expertise and tact. In fact, I have already hired his firm to look into one of my company’s proposed acquisitions.

I appreciate your quick response to my request for recommendations on a good law firm; you truly are well-connected in the San Francisco business world.

Your personal recommendation meant a lot to me and I am sure that Mr. Smith is grateful as well.

Please let me know if I can return the favor some day.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

March 15, 2008

Hugh Gallagher

Director of Operations

McCullough Marketing

773 W. Division St., Suite 1000

San Francisco, CA 92110

Dear Mr. Gallagher:

Thank you for referring the law firm of Smith & Gleason to me last month. I met with Mr. Smith as you suggested, and I was very impressed with his expertise and tact.

Your personal recommendation meant a lot to me and I am sure that Mr. Smith is grateful as well. Please let me know if I can return the favor some day.

Sincerely,

Glen Johnson

Principal Partner

Long Letter Version

Re: Third-Notice Letter of Collection (60 Days Overdue)

May 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

It is the policy of ASAP Printing to give a customer three notices of an overdue invoice before we begin legal proceedings to recover our money.

This letter constitutes the third notice that Connecticut Construction’s payment of $5,329.43 for the printing of 10,000 copies of the “Winter 2008 Brochure” is overdue.

If we do not receive a check from you for the full amount by May 15, we will be forced to begin legal actions against your company. I hope that this final step can be avoided; please mail a check to my attention as soon as possible.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

E-Mail Version

Dear Mr. Allen:

Please read this message carefully and print it out for your files.

It is the policy of ASAP Printing to give a customer three notices of an overdue invoice before we begin legal proceedings to recover our money.

This message constitutes the third notice that Connecticut Construction’s payment of $5,329.43 for the printing of 10,000 copies of the “Winter 2008 Brochure” is overdue.

If we do not receive a check from you for the full amount by May 15, we will be forced to begin legal actions against your company.

I hope that this final step can be avoided; please mail a check to my attention as soon as possible.

Sincerely,

<e-mail signature, including name, title, company and contact information>

Short Letter Version

May 4, 2008

Vernon Allen

Accounting Department

Connecticut Construction Co.

4900 N. Federal Pl.

Stamford, CT 28499

Dear Mr. Allen:

This letter constitutes the third notice that Connecticut Construction’s payment of $5,329.43 for the printing of the “Winter 2008 Brochure” is overdue.

Sincerely,

Karen J. Greene

Accounts Receivable Manager

****************************************************************************

Acceptance Letter... A letter of acceptance is a wise start to a new job.

Acceptance Letter

(print Acceptance Letter on personal letterhead paper)

245 Washburn Ave.

Suite 955

Darien, CT 06820

December 10, 2004

Ms. Rosalind Rogers

Director, Corporate Communications

Better Logistics Incorporated

500 Riverside Road

Wilton, CT 06897

Dear Ms. Rogers:

In response to your "Letter of Offer" dated December 3, 2004, please regard this as my acceptance of your offer for me to assume the position of Chief, Publishing Services at BLI.

I appreciate you getting back to me so soon after the interview process. As discussed at the interview, I will be available to report to work at BLI on Monday January15, 2004.

As I explained at that time, I have already committed to conducting a staff training seminar in my current position during the first two weeks in January.

I really appreciate your offer and am very pleased to be able to accept. I very much look forward to working with you and the rest of the communications team at BLI.

If you or anyone else at BLI would like to discuss anything with me prior to January 15th please feel free to call me at Pharmex anytime at 546-3478.

Yours sincerely,

Wendy Crichton

Apology Letter... A business apology letter can be key to keeping customers.

June 28, 2005

Ms. Rebecca Winston

2595 Dewdrop Circle

Unit No. 29

Birmingham, AL 35233

Dear Ms. Winston:

The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experienced last month with respect to the installation of your Internet high speed service.

I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your May 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes which might have resulted in your letter being overlooked.

Consequently, I have directed our Installation Group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with your first three months of high speed service free of charge. Therefore, your account will not be billed until October of this year.

Ms. Quinlan, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

If you have any questions please don't hesitate to call me at 754-9785.

Yours in service,

Paul Cordero

Manager, Customer Solutions

We, hereby, convey my heartfelt thanks to you for the help extended to us in UAN online activation. Without your active help, it would not have been possible.

Thanking you again,

With regards,

Yours sincerely,

all in one letters

Re: Annual/Biannual Letter to Customers

E-Mail Version

Short Letter Version

Long Letter Version

Re: Apologetic Reply to a Letter of Complaint

E-Mail Version

Short Letter Version

Long Letter Version

Re: Cold-Call Letter Introducing Salesperson/Company to New Prospect

E-Mail Version

Short Letter Version

Long Letter Version

Re: Cold-Call Letter Introducing Salesperson/Company to New Prospect

E-Mail Version

Short Letter Version

Long Letter Version

Re: Cover Letter for Loan Application

E-Mail Version

Short Letter Version

Long Letter Version

Re: Customer Letter Noting Payment Terms

E-Mail Version

Short Letter Version

Long Letter Version

Re: Employee Letter of Concern

E-Mail Version

Short Letter Version

Long Letter Version

Re: Explanatory Reply to a Letter of Complaint

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter on Sales Brochure or Catalog Already Sent

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter Requesting Appointment with Existing Customer

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter Requesting Appointment with Prospective Customer

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter to Job Candidate after Interview

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter to Job Candidate after Interview

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Letter to Reply to Inquiry/Request for Information

E-Mail Version

Short Letter Version

Long Letter Version

Re: Follow-Up Reply to a Letter of Complaint

E-Mail Version

Short Letter Version

Long Letter Version

Re: Friendly Letter Discontinuing Business with Vendor

E-Mail Version

Short Letter Version

Long Letter Version

Re: Friendly Letter Questioning a Charge

E-Mail Version

Short Letter Version

Long Letter Version

Re: General Direct Mail Letter

E-Mail Version

Short Letter Version

Long Letter Version

Re: General Direct Mail Letter

E-Mail Version

Short Letter Version

Long Letter Version

Re: General Letter of Congratulations for a Business Achievement

E-Mail Version

Short Letter Version